Amanda Santana Ive been taking my girls to Dr. Jamie Bhatia for almost 5 years now and have been seen by former Diaz as well as the other pediatricians. It hurts to see how terrible this clinic gets a bad rep but in all honesty, we LOVE the staff and our doctors. Yes the parking lot is horrid and the homeless lurk about as well as come into the clinic when they need help but truly its just like any other doctors office in the waiting room but we have nothing but praise for the staff and clinic. Its always clean, staff is friendly and helpful, and listen to what your concerns are at your appointment. I only give 4 stars due to the absolutely horrible parking lot and the random scary man or women who comes in yelling.
4 /5
Nicole Kleaver Oh my goodness, where do I begin. . .the administration staff are EXTREMELY lacking in any PROFESSIONAL skill set required to work a front office position, for starters as there is SO MUCH wrong with this practice it would be hysterical if it wasnt so pathetic! Not for the first time since Ive been a patient here Ive received MULTIPLE calls regarding other patients personal information BEFORE staff verified theyre speaking with the right patient. Clearly the staff arent familiar with HIPAA! The medical assistants are competent at least, but the doctors rush through appointments and behave as if they really dont have time for their patients youre just a number to check off their list--at least with the first pediatrician my baby was seen by, the most recent one is fantastic--I absolutely adore the Nurse whos given my baby her vaccinations, shes an absolute delight and angel. Otherwise this office needs to reevaluate its front office personnel and start over with more effective training. If I had another option for a doctors office that took my insurance and wasnt an hour and a half or more away Id transfer there in a heartbeat.
2 /5
Orchid Burch This used to be my favorite place for medical care. But eight months ago everything changed. I have been trying to get a new primary care physician for eight months, and wont get one until February-- a full ten month wait. I dont even know if the doctor they assign to me will be compatible. In the last ten months I had one great doctor, who left the clinic about a month after being hired. The next doctor (assigned as an urgent care doctor) seemed nice and appeared to care. But he advised a common over the counter medicine, claiming it would help with the swelling and pain in my arthritic hip. It didnt work and I went to the manufacturers website where they clearly stated the medicine doesnt reduce swelling. So that doctors knowledge became suspect. After he left, my arthritis became so painful, it was a choice of either going on opiods or spending my days in agony with 16 hours or so a day in bed. The new doctor said he was an urgent care only physician, and could only give me 9 pills. I told him I couldnt take NSAIDS, and he agreed, but had no other suggestion. It is 45 days until I get to see my new primary care physician, so I guess they either expect me to spend 31 days in agony, or buy pain pills from the street. I am an old woman who can barely move, so street drugs are out. Add to that the extreme wait times, often 1.5-3 hours, and you have a picture of the place. The doctors and nurses are nice, but the administration stinks. I would change doctors, but my health is poor and I havent the energy to find another doctor.
1 /5
NORCARL707 C.Valle Aside from the waiting room, this place is great. We came here for
Dental Care. Friendly and helpful staff. The waiting room is a bit small and crowded. Once you are called, you go to a well organized, clean, dental office. I love the way this part of the place is set up. It was well worth the drive and wait. The dentists that we saw were very informal and friendly. We recommend this dental care, Adventist Health.
4 /5
Michael Chandler I wish I could rate it negative stars. INCREDIBLY horrible service, if you can get anywhere at all with them at all. I have made multiple appointments where nothing has been done. I have been trying to get in to see a doctor for NINE months with no luck. I finally went to another doctors office to get the referral for the doctor I needed to see, and St. Helena screwed that up as well and didnt schedule me with the proper doctor that I was referred to. I am totally done trying to see anyone there at all, as they certainly dont have my health and well-being in mind. I would rather go ANYWHERE else for health care, and by anywhere, I mean Id rather have my cat provide me with health care services than St. Helena.
Update: If I could rate this hospital system in negative stars, it would score a perfect -10. If you have the means to get your medical care _anywhere_ else, you should do so (this includes asking that weird neighbors 12 year old kid for medical help if you think he might know what hes doing with that pocket knife). The incompetence and not-my-job attitude of the staff is absolutely beyond belief. Im honestly surprised they havent killed off most of the residents of this county off by now.
I now understand why I see so many ambulances going back and forth out of the county all the time. Theyve got smart people in them going to get their care somewhere that they might actually receive treatment and not get a constant runaround from the staff.
My mind will never be able to wrap itself around whatever is going on over there. If you make an attempt to obtain health care services there for yourself, I wish you the absolute best of luck. Youll need it to navigate their ineptitude.
1 /5
