Ericka Pacheco I’ve been a loyal client of this salon for over 5 years, trusting the owner Blanca. Unfortunately, my recent experiences have been disappointing enough to end that relationship. Today marked my last appointment which started 20 minutes behind and what should have been a simple root touch up was botched by needed corrector after washing.
When I voiced concerns about the damaging results from bleaching, inadequate grey coverage, and dye that faded unusually fast, my feedback wasn’t met with accountability or understanding. Instead of addressing potential issues with product choice or processing, I was told the problem was my naturally curly, dry hair. As someone who understands professional integrity and customer relations, this dismissive attitude was incredibly frustrating to an appointment which already set me behind for my very busy day.
To add insult to injury, rather than having a professional discussion, the owner chose to block me on her company’s social media page and unfriend me personally…. This level of unprofessionalism is bewildering – I’ve referred over 20 people to this salon and I have contacted all of them to express the my level of dissatisfaction, they gladly will be going elsewhere for business.
I want to highlight that the salon does have talented stylists Alondra being one of them but if you value being listened to and receiving fair, considerate service, tread carefully. No one is perfect and mistakes happen but it is important to take accountability.
Happy to take my business to Habit Salon in Costa Mesa, those of you who are local should check it out as they have amazing colorists.
1 /5
Ellie R I got my hair done with Stephanie Saucedo September 26th for a color block and a tiny stripe on the other side plus a sweep haircut from previously having it cut somewhere else. ( I’m barely writing this review because I had complications with recovery after surgery so I’ve been focused on that now )
I got the color block September 26th and by the next 3 days when it was wash day ( wasn’t told not to wash my hair or any tips after ) it turned from a red brown which I had said I didn’t want red to a bleach with no toner color. I paid $180 for this service and my hair is not an inch under my ear. I’m was super un happy and expressed what happened she then said I could come back so I was trying to plan for days waiting for a response when I could come in but no responses until I had to double message. I totally understand life and people have priorities but when someone pays $180 for a service it’s sorta a priority to fix it, I’d hope.
She was nice in person and after in the texts and responded until I told her my hair looks like a light cinnamon color and the whole vibe changed in the texts. I never went back after the first time because she never gave me a day to come back in , she also said she had no time to do it at the school she went too also because she brought up she can do the service outside of the salon. She also “ sweeped “ my hair to become a straight line because prior it wasn’t but she point cut so high on the end of my hair that when I looked straight or down there was almost hills of uneven hair where it was supposed to be straight. I ended up going to a beauty school and had to talk to someone to help me just go black again in gloss and cut it straight. Paid $40 there, I couldn’t find who owns this shop but If you’d like to reach out please let me know so we can discuss this because $180 for a service that was half done and looked crazy 3 days later is crazy to me.
1 /5
Lorenia Alejandra J I have had the pleasure of visiting the 714 Hair Salon for a haircut and styling session, and I was thoroughly impressed with the experience! The salon is beautiful and well-maintained, and the staff is friendly and professional. My stylist, Blanca, is not just fantastic, but she makes you feel like the most important client in the salon. She is attentive and listens carefully to your wants; she explains what is possible according to your hair health and color tone; her skill and expertise shine through. I always leave the salon happy with a look that is even better than I envisioned. I also appreciate the extra time she takes showing her clients how to style their hair at home and recommending products that work well for their hair type. Overall, I highly recommend 714 Hair Salon and Blanca to anyone looking for a top-notch salon experience. Thank you for always providing a wonderful experience!
5 /5
Xiomara uzeta Blanca always does an amazing job, I been getting my hair done with her for over 2 years, and always takes care of my hair ❤️
5 /5