List 18 Doctor of Medicine (MD) near Fairfield, CA

Jennifer Doherty Dr. Sullivan and his nurse are very thorough, ready to address your immediate needs and also checks up on any other needs you might have. Their professionalism makes me feel confident that I am being well taken care of, which I greatly appreciate.

Alf Garcia Dr. Sullivan has been my doctor since about 2009 and every time has been an excellent experience. Not only is he a really good doctor but amazing person. I highly recommend Dr. Sullivan and Sutter as well, I have only had positive experiences with him.

[email protected] Marius Dr Sullivan has excellent listening skill to gather all information for a complete assessment. He cares about me as a patient and has always provided exceptional care to me and my family. He is one of a kind, and Sutter is fortunate to have such a gifted, talented and caring Physician.

Gene C. Dr. Sullivan is patient, kind and very knowledgeable in his field. He listens and shows genuine interest about my wellbeing. His assistant Liz was also great. Very kind, knowledgeable and professional.

Jonathan Edie Saw the Dr promptly. He (and the PA) were super friendly. Dr assessed my arm and gave me some exercises and PT to try before any further action. He explained everything to me in a clear manner. Super helpful and informative, and Dr. Sullivan is very personable. Great experience (for having to go see a Dr) Thank you

Norma villanueva Dr. Aftab my primary doctor is very efficient and thorough. She listens and not in a hurry. I can ask her anything regarding my health. She’s not judgmental and very compassionate. I love her.

renee gutierrez I truly believe Dr. D. Is one good Doctor. He listens and also takes the time to build a rapport with his patients, at least with me. But I have a feeling he does it with all his patients. He is the only Doctor I have had to do this. Taking time to get to know just a lil bit about someone goes along way. He always tells me before I leave to let him know if it doesnt get better or gets worse!

Deya Dr Roberts is the BEST of the BEST Doctors. He is very caring & listens to his patients. Kaiser needs to have more Doctors like Dr Roberts . He always takes time to be detailed with my file & orders what I need & always responds to my messages. I would give him 50 stars. The best Doctor ever. Thank you Dr Roberts

c wz Dr David was very thorough in outlining a plan for getting to the cause of my medical issue. She was very patient and explained the process very thoroughly. I felt she listened and cared. The entire Fairfield Internal Medicine is always so thoughtful. The receptionists could not be more pleasant. Dr Davids nurse Diana Brown called ahead to get additional appointment information which I appreciate. Thank you!

Donald Ward Wife and I were scheduled for our 1st vaccine today. There was an administrative clich and were sent away. The security guard who denied us access went to bat for us and talked to the person in charge. He followed us out into the parking lot to bring us back in as he had gained permission to receive the shot. Once inside the staff was professional and efficient and the shot was pain-free. Thanks to the NBHC team for getting us on the road to wellness

Matt Frazier Quick service very professional.

Mary Jo Dickerson Went in with an appointment & was checked in quickly. They warned it might be up to 1.5 hours, so I sent my husband for coffee across the street. As he came back 15 minutes later, I was called back. Went in, got vitals. RN warned it might be 20 minutes, but within 5 the doc came in. He listened attentively, assessed my issue & had me out with a prescription & a care plan. A+ service, great nurses, great techs, great doc.

Steven Fredman I visited Sutter Urgent Care at Low Court with a bad cough. They tested me and determined I had Influenza A. They ordered an X-ray and found I had mild pneumonia in one lung as well. All of this took some time, but I was kept informed as to where I was in the queue.The staff was friendly, sympathetic and efficient. Did it take a long time? Yes, but they were treating people who were sicker than me and needed attention first.I was very satisfied with the care I received.

Michael Wallace The staff were polite and helpful. The Dr was efficient and took care of me appropriately. I had a chest x ray and was out of there within an hour. Checking online to see there was only one person ahead of me was wonderful. Sutter Fairfield is the best at everything

Ken Stumbaugh Other than the wait time ,my experience with them was very good and they were able to take care of my situation. The nurse and Doctor were very nice and they were very apologetic about the wait times, but I think that due to Monday being a holiday and that the Sutter Clinic was closed, may have contributed to that.

Janet Wight The physician I saw for my exam was kind, and thorough, and I understood and agreed with the plan for me. I did not give 5 stars because of the employee who was checking patients in on Monday. She was difficult to understand , and became impatient, when she had to repeat things, her tone was rude. She spoke sharply to patients, at one point she told a patient, “ fill out your paperwork, I don’t want to have to fill it out for you.” She seemed to disrespect her customers.

Gary Bailey First experience here today. All staff were professional and courteous. The doctor assigned to me was on time and explained everything in detail. Surgery was scheduled two weeks from today. All needed tests were performed. Facility was old but clean. Adequate parking. Overall great experience.

Alex De Moraes Every time I’ve been there, everyone is very courteous, kind, and gets my labs drawn quickly. Excellent service. Thank you.

Cat Surprisingly really good for a VA. Had no trouble finding where I needed to be. It’s just one building and not a confusing campus. Staff were professional and very genuine. I look forward to my VA appointments here. Thank you!!

Leapin Lizards LAB HOURS are M-TH 7:30-2pm, and FRI 7:30-1 is what was quoted to me. 2/13/25 I took a picture of the Fairfield VA lab hours today. M-TH 7:20-3:30, FR 7:30-1, CLOSED weekends and holidays.

Aaron Elijah Colyer There are some, very few but some, really great employees at this va but all the doctors keep leaving and you cant get an appointment for months. The nurses/doctors dont listen when you tell them your health concerns and the only reason Im even giving them a 2 star is because of the few really awesome staff they have. The services are 1 star at best.

Vanessa Aguilar Medical care is inadequate; you can never get seen. I am enrolled in the Exceptional Family Member Program (EFMP) here because the military hospital in Guam left me on my deathbed twice after botching both surgeries they performed, resulting in lifelong complications. Im just trying to get better, so I brought it up to Patient Advocate Chandler. All he said was that my only option was to downgrade to TRICARE Select. However, since it was past the enrollment period, he advised me to plead my case to TRICARE to downgrade from TRICARE Prime. He mentioned its a misconception that Travis Air Force Base provides better care because, due to its size, we cant see patients promptly. It takes months to get a follow-up appointment or any type of care, which is frustrating. Ive been here since October, and no actual follow-up care has been provided. Eventually, the situation escalated to where I had to be seen on a different base. Its disappointing; I received better care in Guam, even when I was nearly dying. Do I need to be on the verge of death here to get proper care? Its wild. Good luck to Americans who need care from the military system. Thanks to Dr. Le and John for helping me the best you could. Even though, Mr. John, youre not a doctor, youve helped me more in one hour than in the entire months Ive been driving an hour away for each appointment.

Gary Bailey The staff at this facility are incredibly professional and caring. I hope I dont need care agin anytime soon but if I do this is where I want to be healed.

Ivy Ray The ER drs are very dismissive and dont care at all. Ive been in the ER several times, one of which being for what turned out to be a level 3 liver laceration. I had to convince the Dr to do blood tests AFTER he told me I was being discharged and they immediately rushed me to an ER with a trauma department where I was well taken care of (Sutter Davis). I have been treated rudely other times as well, my pain being diminished and being told to "just take tylenol" or that its just anxiety. Funny enough after switching to a different hospital I no longer go to the ER at all because I feel taken care of and as though Im being taken seriously ie I no longer develop symptoms so bad that I need immediate care because my pain is so bad I cant drive or walk long distances. In my opinion, the PCPs are not great but not terrible, the ER is AWFUL, and the people who make appointments are extremely rude. Id save your time and go somewhere else, I wish I had done that years ago. I will say the 1 single star is for the specialty drs and surgeons who I think are very good and very caring.

Anibis Almeyda I’m leaving this review because I had to see the doctors from this hospital for two years while we were stationed at Travis Air Force Base. I was assigned to Dr. Colucci and he has been by far the worst doctor I have ever seen. My first experience was back in 2022 when I had to visit the hospital due to knee injury, I requested work paperwork since I could barely walk and he stated that I was fine when I wasn’t. Then my last visit was recently since I was trying to get an ultrasound or a referral to a specialist. They were never able to get me to the specialist. Additionally, I had pregnant friends that will go to hospital to get their check ups to make sure everything was right and they would make my friends cry because they wore comfortable clothes to the appointment. I’m so happy we are out and don’t have to go to this military hospital

Zelda Mario I came here with a broken leg for cast removal check, and was turned away saying I needed to go to an Orthopedic DR surgeon but I made an appointment over the phone and clearly stated what it was for. Its their own fault for not listening the first time. What an absolute waste of my time driving, going to the 2nd floor, than having to find a different doc somewhere else. They seem pretty distracted with their own bee-ess behind the desk there. and seem racist with zero white people working there, maybe they racist towards me?

Kalitha Love Im highly disappointed in the care and concern i didnt receive. My old doctor ( Dr. Patel) unfortunately moved to another state, he was one of the best caring doctors. Lately Ive been in extreme pain and was set up an appointment with Dr. Hong, she has been the worse doctor i have ever come across. She didnt show any compassion and didnt even exam the pain Im in. She kept rolling her eyes and brushing off my concerns about my pain. Doctors like her makes me lose faith in the healthcare system.

WildTurkey X No need to be snappy and curt with me when I say my appointment was too short. Needs to be more respectful and empathetic. Very rude. Sad this is the only place I can go without waiting a month. They have a lot of next day appointments perhaps this is why.

Anna Kim After we moved to Fairfield, we needed to change our primary doctor. Northbay center is great at making appointments, new facility and very professional doctors and staff. We are glad that we chose them.

joel clark Made an appointment with a Doctor that was recommended to me there 7 months in advance. The day of the appointment the called an hour before my appointment and said the “Doctor called in sick” offered for me to make an appointment with another Doctor which I had enough bad experiences with Doctors and this particular Doctor was the last chance I was going to give the Doctors at North Bay primary care. They said back in the next day to reschedule me and they never did. It was obvious they didn’t want me to see Dr. Chartrand.

[email protected] Littleturtle080207 Went here for a sports physical and was told it would be $90 being outside of their network, then received a bill for $263. Absolutely ridiculous. It was not disclosed to me that there would be any other charges. In the process of review/disputing these charges.

Shaka Shell Highly illegal behavior going on here. After being overcharged for multiple appointments, theyve decided that they want to try to blame the patient because they say I shouldve anticipated how my doctor was going to set the appointment even though I set the appointment as a follow up and only had a two minute visit because I was feeling under the weather and they asked me to not come into the office but rather meet over video.

Jennifer Gill Excellent experience. The nurses, staff and the Dr. were very nice and helpful. My appt. was right on schedule, no long wait. My procedure was fast yet thorough. Everything was explained to me in layman’s terms. Keep up the great work, SUTTER FAIRFIELD MEDICAL CENTER.

William Blast They changed my primary care doctor to a very lousy PA Akousa Rodriguez...this person is not a doctor and very lousy treating patients. First thing she did was cutout my medications without any reason and now I have nothing but insurance issues because this PA and her staff are laaazy. Never does her pre authorization and seems like she is always late and confused. It was very disgusting that lousy sutter health placed her as my primary...terrible PA not professional and doesnt answer any inquiry related to my health. First person I was going to see an attorney to sue since my quality of life based on medical has gone down. Im surprised sutter health still employs her and Im sure she is not qualified to see even rocks. They finally switched me to another PA...looks like she already acknowledge my inquiries unlike that Rodriguez idiotic lousiest non doctor I have ever experienced...and Im in my 80s...Rodriguez was always hair on fire and doesnt have the customer or medical skills and will switch to North Bay ...but sutter has some good doctors but apparently missed the boat with AKOUSA RODRIGUEZ...I think she has inferiority complex and rightfully should, one of the people that needs to go back to school...what a joke sutter health pulled on me. Sorry had to change from 2 star to 1 star and this is being generous.

Alisha H On the internal medicine side, everything was great! it is a very nice facility, all the employees were expeditious and polite. I saw a nurse practitioner who was awesome and was able to take her time answering any questions I had in establishing care.

Ms Salazar Its business... I dont blame their medical staff. Maybe they have reasons to only provide unaatisfacotry patient care.

Mark Montemayor I really like Dr. Brennan and NP Collins. However, 2023 has been a series of canceled appointments and horrible missteps in the beaurocracy between the lab, getting information to the medical practitioners, getting an appointment, and simply checking in and out. It started with the process of having to show up at the front desk to get a same day appointment to be seen by the lab. The day I showed up, I couldnt be seen that day. All the other labs of northbay were closed as well, so I fasted for nothing. A sympathetic receptionist advised me to go to the hospital where I had the labs done, only for the lab draw to be incomplete. I did not know this until a second try of having a follow up appointment because my original appointment got canceled and had to reschedule several months away. Frustrated, I asked to speak to a manager so they can get things right and for me to try not to take so much time off so I can navigate the northbay beaurocracy. As luck would have it, she was out, but I could get her card upon checking out. Unfortunately, the checkout specialist was not there and I had to go back in line for another 20 minutes just to check out and get a card. I just walked out before my blood pressure got too high. This office is grossly understaffed as I now have to take more time away from work and continue to have Fasting labs until they get it right. With my perception of the process getting in the way of the care that I need and the cost of added time to have to take off to make these appointments work with this system, I am of the feeling that I might need to consider alternatives to my care at reenrollment time.

Peter Davis Miserably run organization. I moved here from Chicago a few years ago and, apart from my primary care physician (who is very good), the entire Northbay Health system seems like a very poorly run and managed organization. A good example is their lab set-up. Like most people, every year Im required to get bloodwork done for my annual physical. And every single time I show up to get that bloodwork done, Im told I have to wait from between 2 and 4 hours! EVERY SINGLE TIME! I ask about getting an appointment and Im told that its "first-come-first served" only. I am 70 years old and I have been seeing physicians all my life and I have NEVER encountered a more inept and incompetent system, just to draw blood! Whoever designed this system should be fired. Americans pour hundreds of billions of dollars into this miserable for-profit medical industry, far more than any other country on earth and yet the U.S. ranks 33rd in healthcare outcomes. This example at Northbay is just the tip of the iceberg. Of course, the physicians and the incompetent MBA executives who run Northbay are making very comfortable salaries. But despite their inflated incomes, they cant even get their lab set-up to run properly, making patients wait HOURS just to get a 2-minute blood draw! This is no way to treat patients. FIX IT NOW, you inept fools!

Jerome Rivera Excellent healthcare service. However, front desk needs to be more professional. I understand the stress when there’s short staffing, but you should not give attitude on the phone. Also, I witnessed a very anxious woman who keeps bugging the front desk about an appointment somewhere else she’s about to miss coz she’s been waiting in Northbay for too long, she understood the whole short staff situation and left instead. When the woman left, the 2 front desk talked about her in unprofessional way. Overall, good experience for me.

laura estrada Absolutely HORRIBLE PLACE AND STAFF!!! Ive had to file so many grievances against this clinic, unfortunately I cannot change my PCP because it will mess up any referrals I have. I hate ole, they suck my Dr. She is amazing, but the other staff is just stupid. This morning I called I need to be seen, I was refused saying "nothing for July, nothing for August, September isnt open yet" But "we have something in american canyon with Manny Singh" I said I wanted a female doctor, as I need to be checked. I was told "yeah then there is nothing for you" "you would have to call everyday to see if there is a cancellation" So I filed another grievance with my insurance and because Im being refused services. I have to go to North Bay medical center, I cant wait to get my discharge paperwork that says "follow up with your PCP" Me: Sure, they should have something by October/November knowing them

Isabel Im so glad I switched to this company. My family is able to be seen by the same doctor. We are able to get urgent care appointments same day. Telehealth and phone appointments. The doctors and dentist are so friendly as well as the front staff. Im really happy with everything Ole has done so far!

David Hodgins Kate Donnelly has been so great to me. Shes the best doctor Ive ever had.!! She has seen me so many times, I cant even remember all the things shes seen me for. But she has always been great.

David Ross I have been a patient at Clinic Ole, for over 10 years. The early years were a real pain! But, over the years, I have been treated really well! Especially, when I had Dr. Douglas Wilson, as my primary care physician, you could not ask for a better caring physician, that took the time to get to know you and treated me in a very professional and understanding manner!! My current physician is Angela Carreon, who also is an excellent primary care physician, who like Dr. Wilson takes the time to listen to my current condition and treats me in a very professional, kind, understanding manner!! I am extremely grateful for the care that they have provided me, over the years!!

Bonita Sherman I have had nothing but horrible experience after experience with these people. It’s always the call center people who cannot get the appointments right. If you have a question you need to give it at least a week for them to even respond to your question. I did labs and I don’t see them in my chart at all. It’s as if I didn’t do them I’m just trying to get my results, I get them On quest first and now they are not even there.

Kayleigh Nicole Always in & out of this place when I have an EMERGENCY! I have decided to switch over from kiaser BECAUSE THEY HAVE IMPRESSED ME that much! Thank you again and again. After 19 years of dealing with Kaiser Permanente, and wait times of 6+ hours I can say that it feels good to have an emergency room where I don’t just going there because I know I will not be waiting there all day long

Celeste R I have been here over two hrs… I’m 5wks pregnant and having pains and high risk… if I didn’t have a bladder infection when I got here I will for sure when I leave!!!! I was told to wait in the waiting room for maybe 45 min for ultrasound but shouldn’t be an hr almost 2 hrs ago!!!!! And to not use the restroom so I would have a full bladder. This is insane! As someone who has been in nursing for 20 yrs I can not see this as quality of care for any pt. It’s insane. If I weren’t traveling for work to this state, I would have found another hospital by now. All you see and hear are the nurses walking around in the back talking and laughing. I’m so pissed I want to walk out of here! I would NEVER SEND ANYONE HERE! I’m about to demand to see the pt advocate and DON. This is disgusting!

Ahma F The PA Tangie Thompson was horrible. She had a student with her. I was instructed to go to the ER by urgent care because they didn’t have the resources. I was there 3 x The prior visits I had wonderful caring staff. Nurse Margot, Nurse Nick, and Pam B were so caring during my very painful flare up. I had good drs and radiology staff was great. The third time I got Tangie . She was yelling at me and told me that she was wasting time on me when there were people who had chest pains and breathing problems. I was having a bad trigeminal neuralgia flare up and I had received drops from the previous visit that made my ear canal and lobe swell, turn red , very hot and blisters. I have not been able to get an urgent appointment until tomorrow with my ENT. Pain management doesn’t do the ear eye trigeminal care. So I have been waiting for my ear to drain and using an ice pack. I was so disappointed that she didn’t have any compassion for me but pointed out that I was taking up her time. I even asked for a different care person and they said no you have her today.

Ashley Faye Sullivan-Justice The 7 hour wait my husband and I had here just for some gout meds for an emergency flare up is a bit much. I mean no disrespect to the hardworking staff that is present amd I thank those workers wholeheartedly. However maybe with some positive reinforcement the long wait for care can be decreased by some.

joshua mcconville One star is not low enough for the ABSOLUTE INCOMPETENCE AND NO MOVEMENT. I JUST WALKED OUT OF WAITING FOR SOME PAIN MEDS TO HOMD ME OVER FOR TWO DAYS THATS IT!!!! BUT NOOOOOO OVER AN HOUR wait FOR NOTHING, just more people come in and none are seen…. WHY ARE PEOPLE WAITING HOURS FOR PAIN RELIEF?! WHY HAS THE GENTLEMAN NEXT TO ME WITH A BROKEN FOOT BEEN WAITING FOR MORE THAN AN HOUR?!? AVOID THIS TRAVESTY AT ALL COSTS. NO ONE DOES THIER JOB HERE. NO ONE IS MOVING TO GET PEOPLE SEEN. NO ONE ABSOLUTELY NO ONE CARES ABOUT YOUR HEALTH HERE.

Carlos This place is the worst. The girl at the front counter is super rude and not just to me but just about everyone she delt with. I was 15 min early for my appointment and I still waited in the lobby for 1 hours and 45 min. The girl at the desk said there was only one person ahead of me but they called in 2 people that came in 20 to 30 min after me. Northbay you need to get a new receptionist. Read your feed back they all have problems with her.

Angela I came in for an allergic reaction. My doctor and I were very confused, concerned, and worried about why NorthBay Urgent Care did not give me a steroid or benadryl or anything to help. They took a picture and sent me on my way. I will not trust them with my care.

luu nguyen thi Disappointed with Care and Billing at North Bay Health Urgent Care I visited North Bay Health Urgent Care for a second-degree burn wound. While there, they recommended a Tdap vaccination ($65) which wasnt necessary for my burn treatment. Additionally, the provided bandages were inadequate (didnt cover the wound) and worsened the condition, requiring a second urgent care visit elsewhere. Unlike other facilities I used for this wound (pharmacy and emergent care), North Bay Health Urgent Care had significant issues processing my insurance claim twice. Even after a follow-up visit for confirmation, I received a large bill for a simple treatment with no upfront cost communication. Overall, the care and billing process were very disappointing.

dana sara allen akbar Annette and staff were amazing! I came in with a tick on my back. It was my first tick and I was anxious as I could feel the tick pinching my skin and see in the mirror my skin turning red as it tried to embed itself further. Not only did they get me in right away, Annette was calm during removal and removed the tick still alive and got its head out.

Patrick C Experienced similar exorbitant pricing as other patients for a trip to the ER. When called to dispute the billing department said that they were upfront about pricing and directed me to a cryptic excel file buried on their website. I will probably get a automated reply about resolving my case directly. You already had your chance. Despite multiple calls to the billing department, I still needed to pay a substantially out of pocket after insurance had covered a huge portion as well. I have never had this happen at any other hospital. Never again.

G Myself. Just had my beautiful baby girl here 12/15/24 I wanted to show appreciation to the wonderful nurses I had during my labor & delivery stay who truly were a blessing to me. Jerika, Annette, & Ashley who helped deliver my baby to this world with lots of love & motivation! Very caring women & Im very thankful to have had them by my side that night. Also amazing lactationist Abbie! She was so informative & I was able to bf & gain so much confidence! Im excited for this journey with a healthy & thriving baby! Thanks again ladies aka my super women.

_heyimbritt I have had 3 hospital stays here one last year and two within the last 6 weeks. Most recently a couple days ago. My stays are always 5-7 days. I have been with NB since 2023 coming from Big medical facilities in TX I was concerned what kind of care I would get here. Well my stays although have had a few bumps but my care has been stellar. The nurses, the hospital Doctors, my specialists, even the nutrition staff. All kind and great! I know everyone has different experiences but mine by God’s grace has been good. It’s tough being sick and having ti go through the challenges but to know you are cared for well takes a lot off of you.

Marcus Wion This hospital has the most inconsistent staff ever. Everyone tells you something different. They have one doctor that is good but gone on weekends. The weekend crew here is just short of a joke. Everything going good in the week then the weekend comes and all nurses are gone. Just some left that have no idea how to do stuff. If youre gonna get sick or hurt dont come here on a weekend. Also they dont give af about immediate family or any one close to their patients. This is %100 a business for them. If it doesnt make money it doesnt make sense. TLDR: your family member will die here. Add on: the hospital doesnt even have the tools they need they will constantly tell you were looking for this or that or they are short on this or that. But in real they just dont have it or cant get it. Weve found used syringe tips in our families hospital bed. All the vents here are caked with dirt and filth. The nurses dont even monitor their patients physically unless your in ICU. Everywhere else you might as well be a stray cat thats sick. Avoid this healthcare facility.

Indu Nair Good service and well taken care of. However before discharge RN asked me how I got to the ER? That I felt was very judge mental n a poor call. People live alone and circumstances did not allow me to take help. I am sure she deemed that if I could drive to ER then I am not an ER patient.

Devon Brown I would go elsewhere if your insurance allows. I definitely wouldn’t take my elderly family or friends there. I went into NorthBay for the first time in early January, I had a small bowel obstruction and due to many surgeries I have had many SBO and normally I am in and out within two days. Well due to their overall negligence I have been hospitalized for over a month with issues that started with my sbo, then they blew an IV in my wrist that gave me a staph infection, then the staph infection wasn’t treated properly and it lead to a blood infection and then that lead to me getting CDF. During the month I have been in the hospital I have had to spend several days in the ICU as well. The doctors most seem as if you are an inconvenience to them and they also do not pay attention to patient records at all. Several times I would have to remind them of issues or even remind them what I was there for or what they were even treating me with. I had to leave the hospital and seek help elsewhere.

O H Can never be reached on the phone to even ask a question or schedule an appointment. When you do finally get someone on the phone days later after calling several times a day, the appointments are booked out at least 3-5 months out. If you want to be seen earlier, they tell you to come as a walk in and wait there for hours only to be told that there were cancellations and to try again the next day.

jarmarcus marshall Didn’t schedule an appointment for a Tb test , despite not scheduling an Appointment, Staff checked me in and out in less than 20 mins. Everyone was very polite. The nurse who helped me was also nice and respectful. Thanks for all you do ☑️

Cindy Arevalo My mother has come to this clinic for years with my cousins. There has NEVER had any issues with her taking them. She is currently the guardian for them as their mother left them and never came back for them. My mother took it upon herself to make sure they were good, always. The new receptionist by the name of Sofia has no professionalism whatsoever. She began to practically harass my mother about who the real mother was & where was she located. My mother was honest and said she did not know where she was anymore as she left years ago and never came back or called to check up on her sons. Only a letter was left by her leaving my mother and stepfather as their guardians. She began to tell my mom this was illegal and she was going to have to look further into this. For all she knew that letter was not real and that she knew how to do her job unlike the others before her as they did not know what they were doing. My mom left feeling so bad. She called my mother back a couple days later saying she had called Medí-cal and it turns out they were already aware of the situation and knew my mom wasn’t the mother, but handled everything for them, so there was no problem. Yet she did not have the decency of apologizing for her obvious mistake. Regardless of my mother already making that very clear to her when there. She dismissed my mother by saying she needed to tend to the other patients in line, and did so. Professionalism is key when working in the medical field. I myself work in it and have never once talked to a patient the way this woman did to my mother. I hope she is reprimanded or at least sent to further educate herself on how to speak to patients, because she is lacking in this.

Abigail Morales The Filipino employee at the counter today was rude and discriminatory on the fact that we have Medical. She was incredibly disrespectful, had a bad attitude and refused to offer any solution. Lucky, her coworker Craig stepped in and was incredibly helpful and understanding. The original woman didn’t give her name so I can’t call and file an official complaint, she should not be in that position dealing with the public if she’s going to be so mean and discriminatory.

Berenisse Rosas Not able to get appt for my children who have been coughing with negative covid test. I just want to make sure their lungs are ok. And receptionist just says there is no appts available instead of helping to let your kids get seen. horrible place and im new to the area moved about a year ago and will be seeking for new place better health care workers.

Andrea Harrell Got there at 11 they told me to get there at 12:30 and whoever cancel I can go I asked one of the ladys thats been there since 7am who all was there she only pointecto 2 people off that list nobody else was there and she was saving spots so I now cant get my baby in school and I got to deal with dps

Grimm Grey First few appointments were good, and the receptionist knew who I was and was always cheerful. But after only a couple appointments, dr Jane started getting in the habit of speaking over me and telling me what everyone in my life was “actually doing/thinking.” I also had a run in with 2 receptionists today. At first she was kind, but when I stated I was moving soon and that an appointment after I moved would be counterintuitive due to my change in insurance, she cut me off because they had no dates soon enough. I was fine with not scheduling another appointment here, but then she started getting frustrated at me for not taking the appointment?? Another receptionist jumped in just to say the same thing the other had said 3 times before, as the appointment was booked and I had started to walk away. I was incredibly disappointed today at the rude assumption I had no idea how to set up my own care for my move.

Cupcake House My experience here at this clinic has been great.. So many different people here have helped me. I have always been treated with respect and give the same in return. I love my Dr. Her name is Dr. Luo. The receptionists are very professional and always able to assist in any questions. Wonderful aditude every time. Ive been going here for many years. So thank you very much.

Bea Wright This facility will send your loved ones away and know one knows where when called to ask about your loved ones no one will say if they are alive and well Maybe they think their family don’t love them or not concern they should be more professional and more caring about these human beings who are suffering from a mental illness there are many of us who love and care for them I called and asked what did they transfer my daughter to and no one knew they can do better

Tracy J. I usually dont leave reviews and I know that this comment will not go any further into confronting the very rude receptionist that I spoke with..... I was explaining the situation, told her that i was told to call Partnership about my situation, and was in the middle of asking a question....and she rudely cut me off and said call Medi-cal, I cant help you, and hung up in my face as I was asking another question. Partnership needs to do something about the very rude receptionists! For as you can see, Im not the only one on here that experienced this!

Katie Thompson Nurse care coordinator Ericka Conner has been a great help for everything I have medically needed since my health insurance switched from anthem Blue cross to PlanPartnership health plan of California, Ericka has made sure nothing is undone and if it is undone like pain management she made sure I got into another one that would take me take my health insurance, they did, or to make sure nothing is overlooked, also Member service has been great too. Ericka is a great asset to PlanPartnership health plan of California I feel blessed and grateful.

Mark Hiza I am recovering from abdominal surgery and needed to find transportation to visit my doctor. I called Partnership Transportation Services and spoke to Markie out of Redlands. She was kind,patient and listened to my concerns. Markie guided me to the resources and needed and made me feel comfortable and valued as a a Partnership consumer and as a person. Markie displayed exceptional customer service skills. She was kind,patient,she was a skilled active listener. She is a gift and a blessing to your organization and I thank you for hiring this nice person. Sincerely,Mark Hiza

Lori Travis Schedulers are wonderful, professional, so helpful! Transportation companys have been the same. On record there is one Transportation company I will not use. Kudos Partnership!

Margaret Shroyer I didn’t think healthcare could be worse in Placer county than in Sacramento. Medi-cal with always be a hoop jump when it comes to care but partnership takes the cake being the worst insurance I’ve had by far. I’ve tried since May to get a new patient appointment and they have no available appointments. Apparently they book 3 months out at both facilities I’ve tried to be seen at and they never have anything available. If you need help fast stay on Medi-Cal in Sacramento. Partnership in Placerville sucks.

Jessica Delaney How this place stays open and these people have jobs is an absolute embarrassment to the health care system and to NorthBay. My referral to see a cardiologist went through 4 weeks ago. I called 4x and left a voicemail and message with whoever answers their phone. Never got a call back. I even had my NP email them directly and still no response. This is a sensitive appointment that should not be taken seriously. Such a joke.

Tropic Coast Impossible to make new patient appointments in this office. They don’t pick up their phones. You get the answering service even in the middle of a weekday. Leaving multiple messages will be just a waste of time since no one ever call you back. It is scary to think this is a cardiology office. If you have any urgent heart problems, you will be on your own because there will be no one there to help you.

Michael Rowley Lupe promises to call me back, but never does. Seeing the other reviews, Ive concluded thats the way they run things.

Lili Bothwell The doctors are very professional but the front desk staff is very rude. the appointment coordinator put me on hold for more than 15 minutes and when I called back I asked her when would the best time to call and she was very rude and told me that there is no better time because all day long her lines are busy. Ive been trying to get a hold of them for a long time and I never get through the phone. more staff needs to be hired for the front desk and they need to be trained on having good customer service skills I understand the pressure is high nowadays but I work in the healthcare industry and I know there is a way to be kind to the patients. Because you dont know what they are going through they arent going to the doctor because they want to but because they have to.

RZ Sierra I called cardiology to make an appointment for some recent symptoms Ive been having that I wanted to have checked out further after a recent visit to the ER. Im in disbelief at how rude the referral coordinator in Cardiology was to me. In a nut shell; she persistently questioned my knowledge of my own insurance plan which allows me to self-refer, tried to dissuade me from booking an appointment through fear of co-pays, reacted with emotion and frustration at my questions, opened my chart and read off my symptoms from my recent ER visit to me as though I didnt know I had struggled with anxiety before, over-stepped her scope of practice by telling me my symptoms were not indicative of a heart issue and were instead presentations of GERD and anxiety, and overall interacted with me from a place of hostility and belittlement the moment she picked up the phone. For what she was telling me, it seemed like the doctor/practice did not want to see me whatsoever. When I had asked her if that was the case, she became very defensive, accusing me of "putting words in her mouth" and "jumping the gun". For this reason, it felt like she had a personal issue with me and presented without an ounce of professionalism that left me feeling invalidated as a patient. At the end of the call she said she would ask the doctor and call me back but it would take her a few hours. I thanked her and she hung up the phone without saying another word. No "thank you", "sorry about the confusion", "take care". Why was I the one apologizing to her and trying to keep our interaction civil? That was 7 days ago with no return call. If you were having persistent, terrifying symptoms that seemed heart related and you had the insurance to self refer, wouldnt you call cardiology too? This is a classic example of patient concerns not being taken seriously and doctors offices allowing patients to slip through the cracks. As a mental health therapist who works with patients who rely on NorthBay as their primary care provider, its disheartening to know that there are others who are having these same experiences.

Annie Andrews I’m posting under a different name due to privacy, but after they changed their staff, front desk and Doctors, they just went down hill. No one is friendly, they are passive aggressive and interrupt you before you even get the chance to finish what you are saying. They even hang up on you when they hear something they don’t like about how they run things. How is that supposed to help an individual with a mental illness? If you have certain problems they will no longer allow you to contact them until your next appointment which may be a month from the last. You will be wasting your time even thinking about going here. I apologize if this is the only place that is available unto you as it was for myself.

Ross William (The Ross Spot) Not recommended. Rick offended me less than two minutes. Don’t talk to Rick.

Jack Richard Their first venture into a CSU. Totally not with it....

Karen F I really need therapy after going here.