Asha Raval I recently visited this nail salon and was extremely disappointed with the service I received. The nail technician, Rosie, was 30 minutes late to my appointment and neither she nor the owner apologized for making me wait so long. She strolled in, never greeted me, made multiple phone calls in Vietnamese on her cell phone - when I had taken time off from my work come in and made an appointment with her in advance.
The most concerning aspect of my visit was the way Rosie treated my sensitive skin. I had informed her multiple times that I have eczema, yet she made fun of me and did not take my condition into consideration. The sanding drill caused pain and discomfort, and her lack of empathy made the situation worse. Her communication and language also displayed a lack of care for my well-being. Every time the sanding drill would dig into my skin and I would tense up, she would just tell me to "relax" without any empathy or concern, and remind me to keep coming to her to get my nails done.
Furthermore, as I was paying the total of $70 + with a generous 20% tip DESPITE this awful service, she pushed me to pay in cash even though the salon takes cards. In America, especially when given our tipping culture, the goal is to first treat the customer well and with care (not hurting them physically or making fun of their skin) and THEN the customer will tip you for your service. Rosie had no right to demand cash from me after such bad service.
I broke out in a rash after this service and several of my fingers still hurt a week later. The salons lack of concern for customer service, professionalism, and well-being is unacceptable. I would not recommend this nail salon to anyone and urge potential customers to exercise caution before patronizing this establishment
1 /5
Landonisdeadinside My inch long natural nails are destroyed!!!!! The worst experience I’ve had in a long time!!!! I came in for a simple gel manicure and pedicure on my natural nails. The stylist couldn’t complete a simple French tip on my pedicure and I should’ve took that a a sign to leave, but I let her continue onto my manicure. The design I had picked was simple and abstract although the problems started with the base of the manicure. The application of the polish was inconsistent and poorly done leaving the base chunky with imperfections like hair in the polish. When she started on the design and I could see how bad it was getting and I asked her to stop and take it off. I gave her another opportunity to just do a natural color polish. She did not take all the initial product off and attempted to pile more product on top the old. At that point I was completely done. I asked for no more drill bc the damage done to my natural nails was too much at that point. She proceeded to continue to drill my nails after I asked for a soak off. I asked her to repair a nail that was cracked with an acrylic overlay, but the drill happy manicurist destroyed the patch she put on herself. I have nearly inch long natural nails, which take me 6 months to grow out. This lady completely destroyed my natural nails to the point they broke off shortly leaving the salon and I am left with nubs. I always make she I’m tipping my nail girls fat, and to be done so wrong makes me sick to my stomach. This was not my first time there but will be the last time me or anyone I know frequents this salon ever again!!!!! If you care about your nail health find another salon!!!! I will be taking my business elsewhere!!! 0/10!!!!
1 /5
Sabrina Gonzalez My nail tech is Thai Ive been going to him for years now ,found him in Gilroy and followed him to Redwood city Ive never had any issues with my nails he does every design Ive ever had for him to do, my nails last well over a month if need be and I still get compliments as if it was day one I had them done ,well worth what I pay well worth the drive ....
5 /5
X I took my girlfriend here thinking her nails would be done good because they’re usually good we’ve been going for years… the quality of the place has definitely gone down , the way the workers treat people especially of color and the quality of the work ? Point is why am I paying 200 dollars for my girlfriend’s nails to pop off after a few days ?? & while she got sick they wanted her to still come in to fix & because she couldn’t come a day later, in a week when we came back they ruined her nails and made her acrylic toes look terrible and extra long out of spite of her just wanting them fixed and they cant even do a simple French tip… stop coming here y’all it actually sucks and they have terrible customer service !
1 /5
Bebedamack the worst place to get ur nails done if u actually want things done ur way…. u want acrylic on toes? Nope. A simple French tip ? Absolutely not. Glitter sugar? Nope not even if u wanted it, ask to fix the shape or do extra work, just it’s always no the lazy un-polite workers that and the owner is of no help at all, save ur self $200 and go to a nail tech boo .
1 /5