Michael Smith The policy not to accept bills above a $20 is ridiculous. My son tried to pay with a $50. The kids cut was $27…. I don’t see how $23 in change is unmanageable. Luckily I wasn’t busy at work and could send my kid Apple pay money. Not sure what would have happened if not.
2 /5
Jackson Dissatisfaction with Service at Supercuts
Dear Supercuts Manager,
I am writing to express my dissatisfaction with a recent service I received at your salon. I am a member of Supercuts and have generally expected a certain standard of service. Unfortunately, my last visit did not meet these expectations. The haircut I received was poorly done, and I communicated my dissatisfaction to the staff immediately.
Despite my clear dissatisfaction, I was pressured by the cashier, a woman with short hair, to pay a tip. This was particularly disappointing as it was the second instance of poor service involving the same staff member. I believe it is unreasonable to expect a gratuity for a service that was not performed to a professional standard, especially when I am a member of your establishment.
I would appreciate it if you could address this issue. Ensuring that all customers receive respectful and satisfactory service is crucial, and I hope measures will be taken to prevent such experiences in the future.
Thank you for your attention to this matter. I look forward to your response.
Sincerely
1 /5
Scott Campbell 30 minute waits after your appointment time are typical at this site. They barely know how to work the computer. Their English is poor and the women are rude, especially the older ones. It’s like they’re mad at you for paying them to do their job. I used to go to the Belmont site and it was much better.
1 /5
H W I have been going to Supercuts for many years and started going to the San Mateo location when they closed the location in Belmont. So far, my experience has been excellent. I make my appointments through the app and never have to wait long. Helen has always done a fantastic job every time she cut my hair. Its a good place to get a basic haircut and less expensive than most other places.
5 /5