List 9 Doctor of Medicine (MD) near San Diego, CA (part 3)

Teresa Hogan Horrible, horrible service! Too bad you cant rate with zero stars. Their computer system meltdown that happened months ago is just an excuse for terrible customer service. If you call they say you wont get a call back for 5-7 business days. I called last week and still nothing! Of course you can alway drop by the office to talk to the guy sitting at the table who hands a note to a nurse in the back. Which I have done. Its been months since the meltdown and you would think they could figure out a better system--or at least call us back like they say they will. I am still waiting for an approval on a prescription and a referal to a specialist Ive been seeing for 6 years and nothing. I called today, waited on hold for twenty minutes to talk to the monotone message taker--who couldnt care less if I got the treatment I needed--and got her short and annoyed-sounding robotic response that if I cant wait another 5-7 business days for a referral Ill have to drive up to Poway (I live in San Diego) and talk to whoever is sitting at the table today. I love my primary care doctor, Dure-Smith, who Ive been with for 8 years, but Im done! If you have chronic issues steer clear.

Chris Sa Went to their Emergency dept for heart issues and staff are very friendly but short staffed. I believe theres only one doctor seeing all patients and was there for 5 hrs to clear my heart issues.

Anastasiya Kuznetsova I tried to get a first appointment with my primary care physician. I first called but no one answers and I was told that they will call me back. No one called in 5 days. I called another time and waited for 30 minutes to be on a call with manager. After 15 minutes we were disconnected and again no one called me back. I called several times and sometimes my call was just hanged up. After another half an hour wait I talked to another representative and was told that I’m not able to get help without having a physical medical card. In addition, a representative was confused with some numbers on my insurance. Finally I called my insurance and changed a physical to a one from UCSD Health and had no problem with getting appointment. I was told that virtual card is fine as well. Therefore, don’t waste your time on this clinic

James Phelps This place is astonishing for achieving a rare, almost supernatural combination of being rude, incompetent, and expensive. Platos Theory of Forms posited that there is a higher plain, a realm of ideas, where perfect versions of abstracted ideas exist, called Ideal Forms. If Plato was right, then Palomar Health Medical Group is like an Ideal Form for the worst doctors office possible. It is a perfectly awful practice. You know somethings wrong when your doctors office makes the DMV look like a paragon of efficiency and high performance. PHMG offers patients an experience so absurdly bad that it would be funny, if your health wasnt hanging in the balance, and it wasnt so overpriced. It was common for me call the place, leave messages, wait on hold for 25 minutes, and they just dont answer or call back. Ive had them fail to fill critical prescriptions on time. Ive had them intentionally not fill critical prescriptions, and not tell me why as weeks sail by (I needed a new appointment). They dont follow up with lab results. Ive shown up for an annual physical, only to be told my appointment has to be rescheduled. I need them to send medical records to another provider, they just dont do it (this is before the hack). Ive had them send out erroneous invoices, erroneously too low! I wouldnt be able to get any help for days and weeks at a time, that was typical. One of these times, after playing phone tag for half a month, I finally got ahold of the receptionist. Im finally speaking with a human. I tell her I urgently need my critical prescription refilled, the pharmacy says theyve been calling for three weeks and they get no response from PHMG, and Ive been stretching my supply to the limit. She told me that the next appointment is like 3 months out, and there are absolutely no exceptions. She gives me grief about patient responsibility and tells me that I should just go to urgent care if I want my prescription that bad. So I called customer service at the parent company to complain about how I cant get my I-need-this-to-function prescription filled. Within 24 hrs, the same receptionist calls back, still audibly irritated, and she makes an appointment for me the same day! My prescription gets refilled right away. What was all that talk about being booked for three months? How am I supposed to respond to this? What do they think this looks like? I kept coming to PHMG because I loved my doctor here, they are a specialist for a unusual combination of diagnoses I have, and they accepted my insurance plan. But my Dr. has since left PMHG, and I fortunately will never have to deal with this place again. Anytime I feel down, I can recall this fact, that I never have to deal with this place again, and ai feel good everytime I think about it. It is no surprise to me seeing PMHG are in the headlines for their bad behavior. Theyre owned by a private equity company, who, from the looks of it, has basically destroyed the existing medical practice, and made it impossible for the place to function. No doubt the private equity fund has somehow managed to make a lot of money off the company while at the same time causing it to fail, sucking money and sustenance from the practice like a parasitic lemprey eel. If any of you are reading this, you guys should be ashamed of how you conduct yourselves, the way you treat both your patients and your providers.

E V Funny how they have some great reviews. This medical group has very poor service and is extremely neglectful to their patients. Still waiting after 3 months to get them to send medical records for a transfer. No reply to calls. Doctors charge appointment the day of and send you home after you’ve taken the day off work and already arrived! Choose sharp or a better medical group. Palomar should be avoided.

C Choisy DO NOT COME TO THIS PLACE. WORST EMERGENCY ROOM EVER. The wait time is 5 hours and up. Is that really considered a emergency room??? Also a lot of homeless and crackheads are here and they get really loud and violent. In the 7 hours of waiting, I NEVER saw them clean the WAITING ROOM. The seats look dirty and stained and the front desk lady over here laughing with the coworkers while a lot of people are waiting in pain. How professional

Beau Hampton 14 RNs and EDT ignored us. I counted. We were there for 10 hours; which included an incompetent EDT trying to do an ultrasound on my loved one. They screwed it up and it had to be done again. Blood had to be taken twice because they screwed that up too. Uncaring and apathetic staff that are too busy watching their phones and flirting with each other to actually care about patients. Update on the incompetence: blood was drawn from my loved one THREE TIMES in the total of 12.5 hours that we were there. On the third time I told the RN that my loved one had already had blood taken and hadnt had anything to eat or drink in the past 10 hours and they literally just shrugged it off. Another RN couldnt administer meds through the IV correctly and squirted meds from the syringe all over the wall and into me. The gentleman working behind one the desks (long gray hair tied back in a bun, black and gray beard, glasses) is quite possibly the rudest and most uncaring person ever. I asked, "Hey, weve been here for like 11 hours, can we get some help or a timeline?" His response? "Well you can leave if you want". I told him that my loved one still had an IV in their arm and he rolled his eyes and let out a huge sigh. Its like dude, you may hate your job but cmon man youre there to work and help people. The only way that we got any help was to repeatedly ask the RNs that were walking by to assist us. We were there from 4 in the afternoon to 445am the next day! We never even saw a room, we were kept waiting in the cold hallway. Absolutely reprehensible behavior by everyone there.

Patience Is The Key When choosing a hospital you have to be very careful because you can run into some employees (Nurses+Doctors) that are having a good day, and a bad day. You can also run into them on their best day, and be shocked that you looked at GOOGLEs 2.6 rating and said, thats wrong! I came here today to have my jaw (broken 8 weeks prior) wire replaced because it snapped. I was concerned that my jaw would lose its ability to heal at a faster rate of speed. I am staying with a friend two hours east of here and there are only two emergency room/Hospitals there in that entire city and both are level 4 trauma centers. I was admitted and the doctor came in within seconds and said she couldnt do anything for me, and suggested quite a few choices, but said she would go to UC SAN DIEGO because of their reputation in the industry, so I drove... My doctor was super cool! Beside manor is highly important besides competency of course. My doctor gave me a thorough evaluation and consulted with the on-site ENT specialist for what they should do, ended up cutting and pulling the wires+screws. Harbor UCLA said to keep it in for another three weeks but my doctor gave me the risks of keeping it in any longer on top of the CT scan they performed, thorough! I will be transferring hospitals from Harbor UCLA to UC SAN DIEGO because of this new information I learned from my doctor today. Both hospitals are level 1 trauma centers and teaching hospitals but night/day differences immediately upon arrival to their parking lot. My overall experience today was a solid 10/10!!! Thank you Dr. Riley Scott

carmine mangione Staff was amazing. I fought with my doctor to not go he said it was an emergency. After 6 hours the MRI report and attending orthopedic resident said it was an emergency, You will be in surgery next available they said. 24 hours no food in a crappy ER gurney in a frozen room I get. “E are admitting you surgery tomorrow” Four hours later, you are going some one will call you with an appt so you can discuss outpatient surgery!!!!!! No change in pain or debilitation that started the whole thing and discharge papers were wrong (copy pasta from last discharge) STAY AWAY, START AWAY! Can’t speak to is you are bleeding out but I wouldnot trust them. No my fear is life time paralysis. So no worries

mr Sal Horrible treatment. Came in with my mom suffering major hip pain from a hip replacement surgery they bungled. Staff seems uninnterested in helping anyone. When asked to check in a patient they kept saying to wait even though there was staff playing in thier cell phones in the back. Unbelieveably bad and inhumane staff

Hilary Tshirlig Shoutout to Balboa ER staff, doctors and Corpsman. They all really took great care of me when I was very sick with COVID and also when I got injured on the job at work. They made sure everything was documented in my medical record as requested. Only downside is of course you will have to wait awhile in the waiting room as they are busy but they took great care of me and listened to me. They’ve been taking good care of me since I was a Seaman Recruit. Thank you all very much.

J Halofan360 Took my wife here for severe back and abdominal pain, she can barely walk or move. She got her vitals checked at 4:15 pm. Around 15 people who came in after her with lesser problems got called back so I went to the front to ask for help at 8:30 I said its been over 4 hours. They said 1 person was ahead of her. Ever since 6 more people went to the back before she was even called. How has this place not been corrected with all of its horrible reviews

Paige D. I’m AD and a corpsman so I’ve never used the er for myself before. I went in yesterday with a high fever after having it 5 days amongst many other symptoms. Got my vitals taken right away at 1040 and was given Tylenol by the nurse to help with my fever. With a full waiting room I only waited about 1.5 hours to be called back for a bed. Kelly the NP was phenomenal. Fast and professional and kind. The entire staff took great care of me. Got my diagnosis-pneumonia and medications and got home by 3pm. They saved my life literally because another week and I would’ve had to of been hospitalized most likely. The er is for emergencies and triages based off symptoms so don’t forget they’re not an urgent care or sick call. But I had a really good experience for an actual medical issue and wanted to share for other AD folks.

Dr. Alex Hickethier I like both Naval and VA medicine. The naval emergency room is efficient and the representatives are professional. As with all emergency rooms it is a triage setting and individuals minor problems may have to wait to be seen what is one of the most efficient emergency rooms I have been in. Over the years I have visited three different emergency rooms and Im most pleased with the Navys.

Electric Shay If I could post pictures I would. I’m sitting a 1:1 and the charge desk is completely empty void of nurses while an elderly, fall risk, mental health patient is here constantly climbing out of bed. Not only that every nurse walked by her and ignored her because she isn’t their patient. I called out to an HM2 Martinez to help her and the look he had on his face was, “why are you telling me?” Then he continued to shred papers. Like I get it, you’re short staffed, you’re busy, but the patients and the reputation of your hospital comes first.