The Best 12 highly rated medical facilities near San Bernardino, CA (Page 3)

Vic Im not one to normally leave negative reviews for medical facilities/providers however, our experience with St.Bernardines was so horrific, that I felt a need to warn people about the risk they take when coming to their emergency room. Tonight at 12am, I took my partner to the ER room as he was in severe abdominal pain. After a quick check in and standard health check ups, they provided some medication and injection to provide relief. Around 2am after some waiting, my partner started getting very thirsty as his current medications and other disabilities require him to have water at certain intervals as otherwise, his dehydration causes severe side effects. When I spoke to the front desk and other nurses, they claimed they couldnt provide water as they said it would interfere with potential treatment or, if he needed surgery, would interfere with said procedure. As more time went on, around 3am, my partner started getting more dehydrated and desperately needed water. I asked all staff if they could provide him some and all refused. It got to the point where one of the nurses told us that if we got any type of water that they would refuse to provide him service, threatened that his Medical provider would refuse to pay for the service and told me that if I got him water that I would risk the chance of him potentially dying. To say that the scenario was shocking and appalling is a major understatement. Because of how awful this got and my partners desperate need for water, we decided to walk away and head to another ER facility for treatment. In comparison to St.Bernardines, the Redlands community hospital ER room indicated that what we through was inhumane, unethical, and unprofessional and allowed my partner to have water understanding his needs and making us understand that water could potentially change his result outcome. The service at Redlands was a complete 180 and provided us with answers, treatment, and an actual diagnosis than St.Bernardines. No one should ever experience the level of anxiety we went through tonight. This is a warning for anyone that is considering coming to St.Bernadines to please look at other facilities if the matter is urgent. We will looking to file a complaint with the CDPH so that the situation is exposed and other victims can come forward about their experience at this awful facility.

Cristina Fernandez This ER is by far the worst I have ever been at. The way the doctors and staff speak to people is by far the worse I have ever experienced. To sit and hear a doctor say I’m not going to solve all his problems after the nurses explained the patients concerns. Considering that he just answered all their questions: I wonder if he would have said the same if the patient could actually understand what the doctor was saying or if he was taking advantage that the person needed an interpreter. As I sat waiting for the same doctor to come in and take a look at my father. Being here an hour after just being discharged two hours ago when his nose started bleeding without stopping till even now. He had three stents placed here just yesterday and I know that him having heart history they usually take this a little more seriously. I really didn’t want to bring him here but the fact the ambulance brought him here two days ago and the procedure was done here and he was just discharged, they would maybe get him seen quickly. Definitely not the case. I really hope this place gets investigated for they’re way of practicing: Horrible! Horrible!!

Brandon M DO NOT GO HERE! Update: I’ve been tormented with billing mistakes since this review. I got a charge for several thousand dollars in “pharmacy” fees that did not match the care I received. I spent months trying to resolve this with dignity billing and they sent me to collections anyways. This organization is a straight up scam. I wish I never sought medical attention. I went in as I was dehydrated after being unable to keep water down for over a day and having severe body aches/abdomen pain. The ER was incredibly disorganized. First it was them marking me as called but no show which the intake person told me that was an error, which led to further wait. Then they would call the same people over an over, who had already been taken back. One nurse would come out and call their name, their spouse waiting would tell them they had already been taken back, and 5 minutes later a new nurse would call the same person. This happened constantly for seemingly everyone who was there, including me. They completely lost track of where ANY of their patients were. After being taken back for blood work, sent back to the waiting room, and waiting about 90 minutes, I was called back again because the nurse FORGOT TO GIVE ME MEDICATION. She point blank told me she was supposed to give me pain/nausea meds and just forgot to do so, like it was a funny mistake. These were the same nurses who were dropping blood sample tubes on the floor and completely oblivious to that until another patient pointed it out. After five hours in pain on the waiting room chairs and a refusal to provide somewhere to lay down, and someone who walked in with a large knife on their belt the security didn’t even notice until they were told about it, we walked out. I would rather have taken my chances going back home and sleeping it off, which in hindsight wasn’t the best idea, but it was so uncomfortable in the moment I felt I had no other choice. When I asked the nurses at intake what would happen if I left, they simply shrugged and said “we can’t keep you here, leave if you want”. I understand the concept of triage. There are a lot of people who come to the ER, some who are sicker than I am. But the fact they had no clue where any patients were, were forgetting to provide medication, and dropping blood sample tubes on the floor, was unacceptable. I plan on calling their billing department to request an itemized invoice and disputing any and all services not rendered. If you came here, I would suggest doing the same. Dignity Health, you can do better. Edit: logged into the online portal to view records. There is a notice saying all test results are intentionally withheld for 36-72 hours after the results are ready. You seriously cannot make this stuff up…

user The ER was not busy when I got there, the nurse was nice that checked me in. The waiting area is very dirty and chairs are uncomfortable. The doctor and the nurse that saw me was not caring at all, appears to be bothered. They gave me stomach medicine to drink, I asked if I can get it through the IV, as my stomach is very sensitive and might irritate it. The doc replied, "Sorry in Advance", and walked away. Another nurse came by, I asked the nurse if I can lie down in the room, she said sure as they are not busy right now. Few minutes later, they took me for Ultra sound. I asked the nurse if I can lie down in the room, as the waiting area is dirty, she said no, we are busy there are no rooms. The place was not busy!! They just send me home to see a my regular doctor, really?? Didnt care to ask if I am still in pain, etc. So disappointing.

Virginia Cerda It takes forever there and most of the staff is rude

Sahira Cahue They took 5 hours for the thr Doctor to sent my prescription. This hospital sucks in soooo many ways.

Crystal Ocampo Worst Hospital ever dont bring your kids here they might just let them die especially if they are having breathing problems! Never again am i going to come here!

Jose Guardado Really bad service. They take forever to see people even when only few in the emergency room..

Andrew Ku This place is really good for student lectures. I learned a lot here!

Daniel Sanchez Really sad to hear from a doctor in the ER that the ENT specialist said they wouldnt see my son when hes having trouble breathing in his sleep, I was upset. BUT THEN to hear that the ENT specialist said "its not an emergency and dont bring my son in unless he STOPS breathing", how can you live with yourself? STOP BEING LAZY AND TAKE CARE OF THESE CHILDREN WE COME TO YOU FOR HELP! THERES A REASON YOU WORK IN THE DEPARTMENTS YOU WORK IN. LAST TIME I CHECKED NOT BEING ABLE TO BREATH PROPERLY IS AN EMERGENCY. DO YOUR JOB!

Brianna Jackson This is suppose to be one of the best places for pediatric care. It is absolutely not. They do not care about the pediatric patients. We had an appointment scheduled months out, the canceled to month before and then scheduled us two months further than what we were originally scheduled. You cannot contact patient services they are never in the office and do not return voicemails. Do not go here, go somewhere the prioritizes patient. Especially with children.

El Fern My doctor was 50 minutes late to the appointment. They looked into my ear with a scope then we talked for maybe 10 minutes. After the discussion, decided not to go through with the procedure. The bill came a month later for the amount of $309. And that is after insurance paid $150 on their part. This place is a scam! Avoid at all cost!

Camaryn Moreno Im so disappointed. Took 3 months to get my son seen by ENT just to arrive and be told its at another location. We missed our appointment and have to reschedule. Its Another 4 months out!!! Im literally CRYING!!! Im so frustrated

Arezo Salem Wished I could give zero stars. Dont choose this hospital, if you need to be seen this year. The appointment given to us for hearing loss for a child was in 6 months, just to have audiology. Likely we have to wait another year for treatment. Till the either the problem has consolidated or resolved by itself.

Ana Alvizu Honestly horrible service, dont go here, doctor had absolutely no clue how to talk to patients, she kept saying how it could be one thing but it couldnt because of other symptoms, theres was still a possibility it could be that but again it probably wasnt. She did this for various explanations as to what it could be to the point that it was just exhausting keeping up with what she was saying. Even after labs she could not give a conclusive diagnosis and she ended up telling me that my vitamin D was low but that it has nothing to do with my back pain. Staff is completely unprofessional specially the doctor, only one person of their staff was professional and sadly I forgot her name. Overall, horrible service, I wont be going back here. Im truly confused as to why they are a health clinic

Sara A Horrible place they don’t care about the patients. They only have one doctor who’s completely unprofessional he made racist remarks that he thought were funny and he touched my husbands infection without washing his hands with his bare hands! No gloves or mask then still didn’t wash his hands afterwards. He didn’t listen to anything we had to say nor did the nurses there they ignore you and make you wait for hours even with an appointment because they’re always backed up. We waited almost two hours before being seen by the doctor with an appointment, then for him to not listen to our concerns.

Lise Smith The doctor will need you dry. To get physical therapy they sent me yo awful place-10 degrees, 2 hours, gown. Jerky tech. Very stressful. I ended up in the hospital after meeting doctor. Now doctor is refudjng to do referral unless I keep coming back.

mady elena Been here twice and every time i had an appointment i had to wait between 2 to 3 hours to be seen. The ultrasound that i had at 16 weeks was very basic nothing explained noting told i dont even know if the baby is developing ok. I totaly regret coming here.if i could rate 0 i would.

Antonio Muro This is very bad clinic! Bad service, the ladies on the front desk very unprofessional, they dont know-how to scanned and process insurance card. Never pass any massage to the Doctor nurse. Why we have them working their. Because low wages? Please hire real professionals their are putting a bad reputation to your clenic.

George Diaz Got here 25 minutes before my appointment waited 3 hrs to be seen in the waiting room. Dont waste your time here. Literally. Zero stars.

Ale Y I wouldn’t come back to this clinic. There were only about two staff members who were nice; meanwhile, the rest had the attitude that they didn’t want to be there. Dr. Fletcher has been one of the worst doctors I have ever worked with in my entire life. I wouldn’t recommend him or this clinic. The only good thing I can say about this facility is that the wait time is minimal.

Ethel Pink The front desk is filled with incompetents. Pharmacy sent 2 faxes for prescription, staff lied and said there was nothing there for me. Pharmacy had confirmation faxes were sent. Long story short the office staff lied. Took a week and a half to get my medication. I wound up in the hospital with a stroke. Front desk has no idea what theyre doing. Waits are long in exam room.

Garcia Monserrat “Monse” RUDE, UNPROFESSIONAL, & INCOMPETENT STAFF: I’m not a patient but I accompanied my mother & younger sibling to this location who are. We showed up for a scheduled appointment & my mother was immediately met with a nasty attitude from one of the ladies behind the front desk window. Someone else from the staff should’ve put this lady in her place or taken over but I guess they’re used to seeing that type of treatment onto patients. If these people don’t like their jobs, which is customer service that requieres frequent face-to-face interactions, why work in this field??? Mind you that my mother never said or did anything to provoke this lady besides give her a warm smile. My mother is the type of person to be very friendly but will defend herself if needed. Then apparently the appointment was dismissed due to the doctor’s lack of care for seeing her patient, which was my younger sibling. However, that’s a different case & issue that’s being resolved elsewhere. It’s a shame when there’s awful people like this within the medical field who are supposed to help others. The rude front desk lady (whose name I didn’t get) needs to understand the concept of respect as she clearly lacks it.

Bebe Sanchez This place has 1 star constant reviews for a reason.. i was a patient here for my first time ever back in march due to suicidal thoughts. I actually put myself here. The way i felt like a prisoner, but i felt extremely bad for others more than myself. The guards and nurses were treating them so badly. Arguing, yelling, making fun of patients! made me cry. I even made a complaint on a certain nurse who is extremely verbally abusive but they sent me back a letter saying “this place shows no wrong doing” please from deep down in my heart as a human being, if you’re reading this.. this is the last place i would ever go or even send anyone i love here.

Josie Cota I called multiple times for staff to try to tell my fiance was not there, I keep getting transferred and told multiple times that I must have the wrong Hospital. They treated him like a dog and yell at the patient. They dont tell you any rules so my fiance didnt know he could even call until I called the hospital multiple times demanding to speak to him. His nurse told me "Im a travel nurse so I dont know whats going on" excuse me, thats completely unprofessional. As his nurse you should be able to tell me the care hes receiving. She tried making up a story about him refusing to leave the room and sleeping all day. For him to say that they put him on sleeping medication which is why he was sleeping. This hospital is completely unprofessional! Dirty! And the staff treat the patients like dogs. My fiance said they yelled at him and other, that they would talk down to them. I saw one of the nurses shave a patients head in the middle of visiting hours! and real professional playing slasher films all day in a mental facility. I tried reporting and immediately the next day the staff started to treat my fiance differently. They got mad on the phone yelling at me saying we dont abuse patients when I tried to express concerns on care. Requested for the director to call me back about my concerns never received a call.

Jeremy Ocana Worst experience Ive ever encountered. They treat the patients with contempt. And their routines are vigorously monotonous. Often I felt like I was trapped there but staff (most of them) very unprofessional and borderline in violation of human rights.

Rachel Davis I was taken against my will because someone lied and said I wanted to kill myself. After I spoke to the doctor he assured me that they would let me go that night or the following morning. They instead made me come into a room and change into a paper thin clothes. I tried to explain to them that the male doctor I spoke to said I was going to be released and asked if this was necessary. This terrible women told me they told me that it was and if I didnt change they would drug me and charge me themselves. I cried and changed and afterwards 4 to 5 men came in strapped me to a bed and drugged me anyways. As they were doing this one of the men pulled down my underwear exposing my private parts. They were overly aggressive and put something over my face at one point and I couldnt breathe. I was having the worst panic attack because of there behavior and tried to explain to them that I have PTSD and what they were doing was wrong. Afterwards they came in 2 or 3 more times to drug me unnecessary again! I woke up in a different room and had no idea how I had got there. I have tried to get past this experience but it haunts me. Please do not send people you love here!?! It will not help them! It will mess up their mental health even more than a already is. Its been a few months and I think about it everyday and I cry because of what they did to me here. Please find another way to try and help people because this is NOT it.

Patricia They are extremely unprofessional. I called to get an update on a family member and the one that answered had an attitude and told me he was not there and hung up on me. I called the hospital number directly and they were more nicer there and gave me the information I needed and I was able to talk to him. If thats the way they treat a family member trying to get an update on a loved one I can imagine how they treat their patients there. If I could give zero stars I would.

Rosalba Rebolledo Bad attitude and attention on patients, looks like they collect money from the Insurance doing nothing. My parent suffer a lot of pain when they do the procedure and he tell the nurse in charge but she ignores him. Dialysis looks like perfect for Doctors business.

Joanna Thinnes This is the worst, most deceitful company that I have Ever had the misfortune to deal with!! They were forced onto me when Riverside Physicians Network opted to no longer cover the area of my doctors office. They act as if they are my health insurance carrier but they are Not. They sent me a notice that they had assigned me to one of their doctors and set an appointment. I called to explain I would Not be changing doctors for any reason and to never do that again. I have repeatedly .told them to stop calling. I block every number and report them to spam. They even sent me a Fecal Test kit unsolicited!! Tomorrow I will be reporting them to both the BBB and the FCC for ignoring my Do Not Call listing. My doctor absolutely hates them, as do all her patients. Something needs to be done to stop the non stop onslaught of unwanted attention!!

Stephen Adams Regal Medical Group reflects very poorly on United Healthcare . They promote medical screenings by enticing you to get them with promises of gift cards if you complete a series of screenings and fax the completed form to them. The first year, they sent me the form in November. Good luck trying to get appointments with different medical facilities in one months time! The second year their form was filled out and faxed to them as directed, and I never heard back from them. It was not so much the idea of not receiving the gift card, as it was that in so many instances they fail to follow through with their promises. I concluded getting the examinations were beneficial any way. Another of many instances of promises made and never kept by Regal is agreeing to an interview by them and being promised the "eternal gift card." Again, they failed to come through. With me it is not so much about receiving the promised gift card, as it is the perpetual dishonesty. My friends and family have repeatedly promoted the highest rated health care insurer in California, Kaiser Permanente. I think it is time to talk with them about switching health care providers. Do yourself a favor, look into them before signing up with a medical insurance provider that utilizes Regal Medical Group.

Nancy Thompson Today I am finally free from regal medical group (rmg). I had no idea what I was getting into by choosing a PCP in that group. I do not have any complaints about my Dr Gomez or his office. My physical condition has deteriorated since being with rmg. They have canceled my coverage Twice in the three months that I have been enrolled in that deceitful, fraudulent, lying group. They have taken the money allotted for my Care from AARP United Health Care but rmg has not used it for my physical therapy. They cancel my coverage the day before my appointment. They will re-instate my coverage in a week to 10 days. They have done this twice in two months. At the end of my third month they have re-enrolled me for coverage so they can get another bundle of money from AARP United health care to continue their FRAUD. Is there a LAWYER out there to take my case PLEASE!!!! I Need HELP!!!!!!!! Regal medical group needs to be put out of business. They are committing FRAUD!!!!!!!

Bryan H They changed my PCP without my consent!! Luckily my PCP let me know or else I wouldnt have been the wiser why my follow-up appointment was canceled. All they care about is money and not the patients.