The Best 12 highly rated medical facilities near San Mateo, CA (Page 3)

Alessio Della Motta I have an extremely serious situation with my family health requiring a very simple form to be filled: administrators and providers did everything possible to avoid providing any help. The front desk and billing system bills multiple times (and late) and are not responsive whatsoever. Asking for medical follow-ups and tests is always pushed back. Appointments are extremely hard to schedule. The only responsiveness is on messages through online platform. I hope this doesnt reflect the behavior of primary care providers overall because it is a terrible example.

Jeffrey Peachin Dr. Paley is a great doctor. His explanations are clear and concise. He is patient and listens well. He responds quickly and I always get quality care. He is knowledgeable and nothing but professional.

Larkin Bullard The front desk staff doesn’t follow up, Dr Paley schedules appoints all at same, you wait hours for your scheduled appointment. Don’t dare complain or they threaten to drop you! Happened twice. This time I requested a referral. No follow-up. I called doctor and learned they never received the referral. Called Paleys office and expressed my frustration and they dropped me as a patient. I reported them to Sutter Health. Do not recommend them.

Jake Waiczis Dr. Paley is literally the laziest doctor I have ever been to. He doesnt take time to explain things, offers a cookie cutter response to everything, doesnt even come close to individualizing care for his patients. Worst of all, he doesnt listen, and doesnt bother to try and get to know his patients. Dr. Paley has also proven to be an incredibly uncompassionate doctor, putting copays and visit fees before the needs of patients. Lastly, the nursing staff is rude and lacks compassion, the people who answer the phone are in too much of a hurry to pay attention to the needs of the patient.

jose orellana They have horrible patient care coordination. They constantly cant request a refill because they mess up a simple rescue inhaler and then they make appointments and close early and do not confirm contacting patients. And lastly Dr feels very judgemental. Rating -10

Francesco Riggi everything is fine in the parking lot and in the reception, the problems arise when we meet the doctor reebu kohli, with the request for help for a dmv certificate , she asks me an interview of 8 questions, 2 negative, 6 good in my favor, without ask for further checks: blood tests etc. the following day she gives me a certificate filled out against me so that I lose my driving license all because, with all due respect, she lives with fears and 0 desire to delve into the health of one of her patients. I had to go again afterwards and if I hadnt asked him for the blood tests she wouldnt have asked for them either, working for money not to help patients I dont think thats what a doctor should do. every time I go to this hospital they change my doctor

Emma Hochron Please do not choose this clinic. I’ll start by saying I have nothing against the staff. They are overrun and it is incredibly hard to manage a clinic or even work in one. I know I personally wouldn’t be able to do a better job than them. However, I still want to be completely transparent about this clinic. They take way too many patients and it makes it impossible to receive care when you need it. I have an ear infection and they’re completely booked for an entire week. They literally told me to go to an urgent care because they can’t help me. Sometimes they don’t answer the phone, and they very rarely call you on time when you have a phone appointment. The wait time when you go there in person is ridiculous. I’ve been in there with only like 2 other people in the waiting room, and have watched them both go in before me, and tons of people that came in AFTER me get seen before me. I’ve once sat there for TWO HOURS before being seen. I know these people are just trying to do their job, and are probably very overwhelmed. And I really hope this clinic gets the funding and staff it needs to be its most efficient. But I’m planning on switching clinics asap. Do not come here unless the reviews start to change. Even if they have good intentions, the experience of being a patient here is a nightmare.

Emerald Martin I had called because my son needed a refil on medication nothing serious he has eczema and needed more ointment. My first call I was hung up on which was strange so I call again and for some reason the lady that answered had such an attitude I asked if his Dr had any appointments available over video because in the past I was told she doesnt give medication without an appointment, she says to me "well is it expired?" In such a rude way and I stutterd because I was a taken back a little and I said "no we ran out which is why Im calling" and in the same rude way "well have you checked to see if theres any refills??" Uhh no because I dont have access to my chart and i- she cuts me off and says "you need to call the pharmacy to see if theres any refills" like the information was fine but she sounded like she didnt want to be bothered and I think that maybe answering calls at a clinic might not be the best profession if your going to have a stank attitude Ive always been kind to staff and never had an issue so maybe she was just having an off day..

Eric Great care and follow through. Receptionist is very welcoming.

Dario Contreras There are many stars that I gave it. This hospital, starting with the security people, are only playing games in the cell. The service is horrible. They are not served here due to lack of workers. Bad bad bad service.

Dario Contreras There are many stars that I gave it. This hospital, starting with the security people, are only playing games in the cell. The service is horrible. They are not served here due to lack of workers. Bad bad bad service.

Kenn Hiser Terrible practice. Not only did our Dr leave the practice with no notice (and no forwarding info was allowed) but when we tried to see another Dr there they treated us as a new patient. THEN they pushed out our appointment 3 TIMES, while knowing I was going to run out of my medications!!! Avoid like the plague.