The Best 17 highly rated medical facilities near Redwood City, CA (Page 2)

Precious Vann Who is running the VA!!! This place does NOT HAVE ENOUGH DOCTORS!!! Like what the hell is going on. Then the doctors they do have some need to be fired or go on a long vacation to refresh. The ER takes 3 -4 hours to get fully out of there. These Nurses arent doing shit in the ER send them to medical school to give the ER more doctors. Whose running the MRI machine at night, NO ONE. If something is urgent why isnt Xray techs qualified for that. There were more radiologist then doctors in the ER at night. For what!??? This VA needs more staff , current staff needs to be cross trained, some RN need to be fired to make room for doctors. I literally pulled my hair out waiting for the doctor to come back just for her to send in some rando and give me papers. Not even going over any results regardless findings or not finding anything. I was going to walk out but Im in unbearable pain and wanted to know something and still got no answer on whats going on.

Edward Neff In August 2023 I was referred and signed up for the new weightloss program. I attended the introduction workshop. I was asked to select a preference on whatedical treatment I wanted. I selected medication. At my next video appointment with the doctor. He told me that as of right now. The va was on back order for the medication to be used. I just became frustrated waiting and gave up.

JR McKee By far the absolute best healthcare facility Ive ever been to. Ive cared for two veteran friends and the service they receive here is without comparison. From a simple run to emergency, to a normal Drs visit, all the way to IC, the staff, care, attentiveness, technology, equipment, design, function is top shelf...... It truly makes me proud of how we care for our veterans, they deserve this level of attention.

Victoria Ivette Gonzalez I would not recommended any Veteran for hospitalization at Palo Alto for medical observation. I experienced multiple serious issues due to medical malpractice. I had trouble emptying my bladder and was at risk for kidney failure with an elevated PSA. After being admitted to the hospital, I had constant bleeding from an improperly installed catheter and major issues with blood draws. My left foot was neglected, causing tingling and numbness, and I needed two blood transfusions. Compression socks cut off circulation to my left foot, turning it black and blue. Despite my requests, my eye drops were not administered properly, leading to blurred vision. Lastly, I was terrorized by the person who brought me to the car. Medical negligence.

Daniel Barragan The operators at their phone line are rude. I understand the staff shortages are a things and that customer service is an undesirable field. However, being rude over the phone over a simple question is new to me. Please put effort into retraining some of these staff.

Oscar Ditchfield Caleb (klob) Mixed experiences here, but I *primarily* blame the Stanford Sheriffs for this (see my recent review about that). My first experience here was terrible; primarily likely caused by a misunderstanding and miscommunication from an ex [ not ex; using ex as short form here for "relationship anarchy" that *did not inform* the Stanford Sheriffs that we had dated for awhile, and that she literally has a copy of my house keys. Because of that, I got literally kidnapped by EMTs, and no one wanted to hear about why I was on campus. Shame on them. Yesterday, however, when I went to go retrieve my belongings from the Stanford Medical Center / Hospital / Emergency room, the staff there were *very helpful*, and I had a wonderful time - that is, until the Stanford Sheriffs showed up. (Ive got a stalker; hes likely the person that called into the Sheriffs). Regardless, the Stanford Medical Center is BEAUTIFUL. See attached pictures (of course, I asked if I could take pictures and was told it was just fine).

Ryan Bautista I would like to say the best hospital I’ve been too and especially for a person who had myleofibrosis. The doctors, staff and facilities have helped prolong my Mom’s life. Without the help of Dr. G, my Mom would have missed out on so many years. Thank you Dr. G

Suzie AA Extremely Disappointing Experience at Stanford Hospital My recent experience at Stanford Hospital on 1/10/2025 was extremely frustrating and disappointing, particularly in the ER and post-surgery unit. While the medical care itself may have been satisfactory, the behavior of some staff members was completely unprofessional and unacceptable. Guest Service in the ER: When I arrived at 3:30 AM via ambulance with my father, I was directed to speak with a guest service representative in the ER. I was on the phone at the time, which made it difficult to hear her, but I was trying my best to focus on asking the necessary registration questions. Instead of offering helpful or clear answers, she was whispering things that I couldn’t understand and seemed irritated by my questions. Her behavior was dismissive and unprofessional. also her tag name was not clear to see her name. I then sat in the ER waiting area for more than 30 minutes, waiting for someone to call me to go see my father. After another hour of waiting without any updates, I approached the guest service desk to inquire about how much longer it would take. To my shock, the guest service representative, telling me that I should have come to her earlier to ask for permission to see my dad. She treated me like I had done something wrong by simply waiting for someone to call me. When I explained that I was talking to a nurse earlier and waiting for my turn, she was incredibly rude, dismissive, and condescending. She gave me no sense of empathy or professionalism and made me feel as though I was bothering her. After I gave her my father’s last name, she finally allowed me to go to his room. This person was clearly not suited for a guest services role, especially in a hospital setting. Stanford Hospital should retrain their staff on how to handle patients families with the care, respect, and courtesy they deserve, especially in such a stressful and emotional environment. Nurse Behavior in the Post-Surgery Unit: The issues didn’t end with guest services. In the post-surgery unit, the behavior of several nurses was also concerning. One nurse, who was not even assigned to my father’s care, repeatedly came into the room and closed my father’s curtain and door without asking us. Given my father’s condition (non-verbal, unconscious, with a tracheotomy), the door needed to stay open so that nurse could hear him if he needed assistance. We also needed airflow in the room as it was poorly ventilated. I understand that staff may need privacy to carry out their duties, but nurses should always ask family members whether they are comfortable with the door or curtain being closed—especially in critical situations where the patient’s safety and family’s ability to monitor him are a priority. After having to repeatedly open the door, I became frustrated by the lack of consideration for both patient and family needs. Conclusion: Overall, my experience at Stanford Hospital was deeply disappointing. The behavior of the guest service representative in the ER and several nurses in the post-surgery unit was unprofessional, dismissive, and inconsiderate. As a hospital that prides itself on being one of the best, it is unacceptable that staff treat families this way. I sincerely hope that Stanford Hospital takes this feedback seriously and re-trains staff to improve communication, empathy, and respect for both patients and their families.

S. The doctors and nurses are exceptionally skilled and kind. Beyond grateful to all the doctors who helped during a very difficult time, especially Dr Wang, and his team at General Surgery. Gratitude also to RNs Pam, Kevin, Kira, Jeffery and Chloe and the entire nursing team for the tireless care over the holiday break. Thank you so much.

Georgie Marianne This is the best hospital I have ever visited. The location itself is so peaceful and secluded. The view is breathtaking! The Doctors, nurses, and staff are all topnotch. The treatments, tests, and results are released on time. The worlds great Doctors and Nurses are here. Most of the nurses are Filipinos who possess a caring and kind nature. What else can you ask for? Its the best hospital in the world!

Rebekah Witter Since Ive joined On Medical, I have been seen in a timely manner and treated with care, concern and consideration always. Its the most efficient and effective medical care I have experienced. THANK YOU for making Doctors available and caring - not rushed!

Ronnie difede New to the Bay Area and was looking for a new primary care physician. Most PCP excepted by my insurance were booking 6 months out. When I checked in with One Medical, I was able to get an appointment that week. Since we were due to run out of medication in a month waiting 6 months was not an option. I met with the provider for the first time last week and she was great. Listening to everything I said, refilling all my medications and scheduling a follow up appointment. It was a great experience.

January Taylor Ever since Obamacare things have been harder and more expensive thats for sure, but One Medical is the best solution I have found. I can drop into the office or make an appointment my phone and the appointments are kept. I get my questions answers. The staff is kind. I have no complaints.

Laura Johnson My recent visit to One Medicals lab at the Redwood City office was a breeze! The front desk staff are friendly and efficient. The phlebotomist is highly skilled not just at drawing blood, but at distracting/relaxing me! I was in and out in five minutes.

ivan bernstein From the second I walked in I felt comfortable and well cared for, Mariya Went above and beyond checking me in explaining to me the process before during and after the visit, she was well-versed in insurance and exhibits great care making the patient and caregivers feel safe and Taken care of. Physician associate Christina Exhibited the utmost professionalism, she was thorough, professional, and compassionate. She and Mariya both instilled confidence in our health care at One Medical. I’m happy.

Kelly S I greatly regret having gone to this medical office. I took my spouse for medical exam for his immigration papers because Dr. Bullock was one of the doctors in Redwood City authorized for this type of physical. First of all, Dr. Bullock NEVER SAW THE PATIENT, not once. He would not recognize my spouse if he saw him under any circumstances. The nurse practioner did the exam instead. When I made the appointment it was for Dr. Bullock so I was quite surprised that he never even stopped by the exam room even briefly. All the same, it was Dr. Bullock who signed the immigration form. Is that even legal, much less ethical? Last, dont even try to have them work with your insurance provider. You have to pay up front. I was told at the time that I would have to get reimbursed by my insurance company. But then, when my insurance company tried to get the coding information required, the medical office denied the claim since it was for immigration purposes. What was that about? Do they assume that immigrants dont have insurance? At any rate, the whole experience was very disappointing and frustrating at the very least and probably rather shady. Think very carefully before you decide you want to take a chance on this place. Ill never return.

carolyn bordy-dubbel This is the only Drs office that will see patients on weekends. Yes Weekend care. You will never find this kind of service at any other medical office. They always make me feel welcome. Dr. Bullock, Kathe gibboney, Linda, Serena, kathleen, Denitra are AWESOME

Hatfield Mike “Hattybin” The quality of the care I received on just my first visit was amazing. It is refreshing to have found a practice with qualified doctors and nurses who truly act in the patients best interest.

linda b Great place to be a patient...old time doc office, the staff is very caring and you become like family

Brittany Chezem Dr Ceresnak and his team especially Genevieve are over the top amazing!!!!! They went above and beyond to make my daughter and myself feel comfortable while she received her new pacemaker. This hospital is beautiful so much to look at! Every nurse treated us with respect and care. I cant say enough good things! Amazing Drs and amazing staff!!!

dina n The staff here was great with my daughter. They kept her calm while waiting for her procedure. They answered all of her questions. They even had a child specialist who helped her decorate her mask and chose a scent she enjoyed. I love the sculptures of animals all around.

Heidi Franco If I could give more stars I would. This hospital is great. From the front desk all the way up. We stayed for a 9 month run and various stays before and after we have had amazing care. Very welcoming not only to patients but family as well. Hospital is well kept. Medical charts are kept up-to-date between nurses and doctors. All staff goes above to provide care and support for the whole family. We thank everyone who provides any kind of service here each person plays an important part of care for our children. I would recommend to all.

Liz Mad Beautiful place. Animal statues and images around the hospital. Green all over seems peaceful, takes you away from the city feeling. The nurses are so kind and gentle with the children. The area is nice and there is pretty much everything you need around here. For a place of healing its in a good location with all the beautiful mountain views.

Gisela Qasim Beautiful hospital with very nice atmosphere, spacious and lovely architecture! Very friendly staff and great information system to keep us waiting parents updated and well informed at all times. Thank you all very much!

Yeira Guillen All the employees are very nice and very interested in how I feel.

Ariana Michelle Mrtz very bad whenever I call they never answer me

Sunnie Landers First of all they worked me in for a same day appointment which I was already beyond thankful for. Then before I left my nurse said she had a gift for me, the gasp I let out just seeing the bag but I was not expecting all this, as you can tell me and my dog both really appreciate the gift. I want to thank the staff times a million you guys really made my week.

salad Never Pick Up the Phone ☎️!!!

Soledad Gamez Great staff!!! Good location.

Charlie Hutchinson I came for an annual physical (covered by insurance), received a bill for $300+ and was told that what was discussed in my exam wasnt covered... After reviewing the appointment notes its apparent that this is because I inquired about a specific lab, and because the doctor brought up an unprompted topic while checking to my lungs. Long story short, I was billed over $300 for a sum total of a 2 minute conversation that lead to two referrals, one of which the doctor brought up. While in the appointment I received no additional care outside of the doctor ordering one additional labs that I requested. I spent two months trying to dispute the charge and was told there was nothing anyone could do. I spoke with billing, insurance, my employer, and the doctor. Nothing... If you choose to come here for care I suggest you make it very clear to the doctor the second you walk in the door that you want to explicitly be told if something MIGHT be out of scope. Pretty upset about my personal situation for obvious reasons, but more importantly Im very disturbed for what this could do to someone vulnerable financially or with a language barrier, etc. From what I was told it seems there are also zero protections from fraud which feels ridiculous. No wonder people choose to avoid getting care. The doctor even had the audacity to tell me "its complicated..." I certainly wont be back to Sutter, and the only reason Im not leaving a one star review is because my in office experience on the day of the appointment was fine and my attending nurse was fantastic. I hope this review is helpful to someone and can prevent people being overcharged and then being threatened with creditors.

Vanessa Z Incorrect notes in MHO and After Visit Summaries. A lot of important details are left out and some details are false/incorrect. Also, Ive previously and incorrectly been checked in to have visited a doctor in a specialty department I wasnt even familiar with. Not sure how that mistake could be made considering you verify identity when checking in for appointments. Called dept. to ask for the correction to be made, Sutter ARGUED with me about it so I asked to leave a note for that doctor I never met and correction was eventually made --mind, they never apologized for this major error. In my opinion, desk as well as medical staff do not care about accuracy in note-taking or being truthful when handling patient records. They will write whatever they want and whatever they need to cover themselves. Not okay and pretty sure potentially illegal.

Finbarr Taylor Its extremely difficult to get appointments with a doctor at PAMF. Ive been a patient for over 10 years and appointments are months out or just unavailable. If you try to switch doctors, theres nobody taking new patients. They are clearly understaffed and not investing correctly to address patient needs. The care Ive received has been good, but the customer service around finding a new doctor is unbelievably frustrating. Ive spent hours trying to find a new doctor here and get the runaround every time.

Zeyong & Xiaotong Fastest blood lab testing result in my life. Always come out in 1 hour! Just amazing!

Bing I am very disappointed at the level of patient care I received. My CT scan was done on Monday and from reading the test results on MyChart I had kidney stones. Didn’t hear from my doctor for a week. Referral call finally came in on Friday. The earliest possible appointment with a urologist wasn’t until the following Thursday. It took them 13 days for me to see a urologist from the time I had the CT scan, 21 days from my first appointment to check the blood in the urine. My request to see a urologist was turned down. I endured the most excruciating pain in my life during my business trip to LA over the weekend. BTW, Urgent care won’t provide any help over the phone.

walt mccarthy Worst experience ever. Hung up on time after time after waiting and waiting and being sent to multiple locations. My Dr quit because of dignity being a "mill"....leaving me screwed since I cant get an appointment with anyone else for weeks. I truly hate these people and how theyou treat those in need.

Cynthia Gonzalez Dr. Castro and Dr. Harmon were the most amazing kindness dr.’s you will ever meet . The took such good care of my father. They treated him with such respect and dignity. They treated him as of my father was there own . I can’t not even begin to to express how grateful my whole family was for them both. Such an amazing team , hospital and nurses . They truly all were a blessing .

Linda White Dr. Castro is my hero. Too many things to go over but basically he stepped in to try to save the life of my mother when no one else would. He is great at what he does.

Elina Bazely I called multiple times today and someone by the name Claudia picks up the phone. Extremely rude. I ask her questions and she doesn’t answer my questions and instantly transfers me somewhere else. Hangs up the phone when I dial again.

emily halperin Pretty disappointed with the time it took PP to tell me the pricing of my appointment. I scheduled a month in advance and was told that they would follow up in 5 days with the pricing based on my income and family size. Phone tag then proceeded for the next month until 24 hrs before my appointment in which they told me the price which was ultimately too high for me so I had to cancel it. Extremely frustrating as I had to notify my work about the appointment as it was so close to cancel the next day. That being said, at least they picked up calls immediately! Even if they were unhelpful

Emilia Bullock The worst experience I’ve had yet. Making an appointment is nearly impossible considering I’ve waited a month after I made one and the lady never scheduled me! So now can’t be seen for another two months. Please go anywhere else and use this as last resort.

Allison M Perhaps scheduling morning appts here arent a good idea. My appt was scheduled for 11a and Ive been waiting for more than 40 minutes now. Ive overheard some other patients waiting way past their scheduled appts as well. It might be because this location is fairly new, the particular staff seems very ill-prepared. After being called in and meeting with one of the staff members to discuss my services, we went through all initial questionnaires and check ups. She left the room and I waited another long period for the doctor to come in. So long that the lights turned off of me...

Jamie Lee Lerch If I could give more than five stars, I would. I believe the current low google rating for this facility is severely outdated and does not represent the facility and the practitioners appropriately at all. And the complaints that have been made are primarily revolved around scheduling conflicts at a time when Planned Parenthood was struggling for funding - an issue that was completely out of their hands. Please keep that in mind when you read through other reviews, and consider leaving them a more current and reflective review upon the completion of your own experience. With that, I can honestly say that I have never had a more positive experience with any medical facility in my life. They were timely, pleasant, and went above and beyond from start to finish. The receptionists were kind, communicative, and attentive while the practitioners (Julie and Lauren were who cared for me) were caring, thoughtful, incredibly respectful, and provided me with care that far exceeded my expectations. I was given all kinds of helpful information and resources to take optimal care of myself until the very moment I walked out the door. Thank you, Planned Parenthood.

Crystal Lax I was a patient in the CSU. Tony the nurse doctors were EXCELLENT far more better quality service than Kaiser Permanente SORRY abusive medical services. I went in for heart condition had surgery November 29, 2021. Surgery team doctors were Splendid. Everything went well with the heart abaltion surgery. This hospital and Stanford are neck and neck. The Social worker Ashley at Dignity help me in all sorts of manner. Nurse Laverne seen I needed a new wheelchair my old one wasnt safe. Ashley got me a new wheelchair make safe motel arrangements through life moves which is another agency. Ive tried and they attempt to deliver quality service to their clients. The dietary service were great. Housekeeping is poor need workers. Beside the lack of housekeeping. My overall take of service is five star. If I could give them a 10 I would. Ms. Crystal Lax

Nijay Dosslin Best hospital. Very kind nurses and the food Court is great

Amy C Delivered a baby here during Covid. Baby was removed from room many times for testing and was *given a pacifier without consulting me*. By the time we got home, baby had latch issues and I had a very rocky and stressful time with breastfeeding (although baby initially did great right after birth). Not breastfeeding friendly. However, my doctor was great and staff was otherwise nice.

Emily Hsiao The amount of frustration I have towards this place is unbelievable. If you try to receive service here you will experience going to voicemail during business hours, your phone calls being dropped, and subpar healthcare. I have been trying to get an itemized bill for my surgery for over a month and despite repeated calls, I have not seen or received either an electronic or paper copy. I was told before surgery it would be sent automatically since I requested it- nothing. I was told after surgery that it would be sent- nothing. Calling their billing department is a giant waste of time as they will neither pick up nor return your calls. For the surgery itself, I had an unbelievably hard time trying to make an appointment for the COVID test they REQUIRE to protect their own staff. They lost my referral that my physician faxed over three times for the test even though they mandated that I had to do the test. At the test site, they were to give me Hibiclens to prepare for surgery which did not happen. I only found out when an advice nurse called me giving me instructions on how to use a product I never received. Furthermore, on the surgery day, they did not have the ankle boot for my ankle support and instead gave me a glorified bean bag with Velcro which my physician said they did not consult him on. Yet, they told me he was consulted and gave his approval. I have text messages proving that was not the case. They knew about my surgery for weeks and did not have the medical equipment I needed for post-surgery recovery and transportation. They also could not get my IV in- it took 2 people both a nurse and a doctor and over 5 attempts. I had bruises for weeks. Then, I had a severe full body allergic reaction to god knows what causing me to be covered in bumps and rashes.

Crystal Lax I was a patient in the CSU. Tony the nurse doctors were EXCELLENT far more better quality service than Kaiser Permanente SORRY abusive medical services. I went in for heart condition had surgery November 29, 2021. Surgery team doctors were Splendid. Everything went well with the heart abaltion surgery. This hospital and Stanford are neck and neck. The Social worker Ashley at Dignity help me in all sorts of manner. Nurse Laverne seen I needed a new wheelchair my old one wasnt safe. Ashley got me a new wheelchair make safe motel arrangements through life moves which is another agency. Ive tried and they attempt to deliver quality service to their clients. The dietary service were great. Housekeeping is poor need workers. Beside the lack of housekeeping. My overall take of service is five star. If I could give them a 10 I would. Ms. Crystal Lax

J BDS The residents are attentive. What I dislike is there is always a different professional for every consult which shows inconsistency. Phone Service is HORRIBLE. Statement of service hours is from 8am-5pm. There is no one to answer phone until 9am or after and the automated message is for after hours (???). Replace your personal or change the service hours.

J I took my child here for the first few months of his life absolutely horrible please don’t take ur child here. When we went here during the summer the rooms were always hot and humid it was disgusting, they never offered me a breastfeeding mother to turn on the ac they had in the room. Second customer service is absolutely awful the people that answer the phone seem like they just hate life and are so mean and have the worst attitude I have never ever received this type of awful customer service and that says a lot. I moved to another clinic and the difference is insane . Doesn’t take a lot to be nice … as well as the wait time on the phone it takes years to even get someone to answer. As well as having somone to call you back to make another appointment it should be a thing here my new clinic does that and they seem to care a lot more about how the health of the babies and how they are doing then at this clinic. 0/5 stars never going here again do better and get people who are actually nice when it comes to customer service….. never again. Whoever is in charge at this place is just here for the check absolutely disgusting their so many awful reviews already it should be a wake up call for these people but seems like this place is always gonna be awful…..

Melina Corlay I would give five stars for the doctors but this rating is only based on their horrible phone service. Just to make an appointment for my kids I always wait up to an hour. So frustrating, and disappointing since this place is a great clinic. I love the doctors they have been amazing in supporting my kids unfortunately their phone system is a negative ⭐

Emeline Vainikolo This is the worse children’s clinic booking service! I first visited this clinic almost four years ago, when my daughter was born. She’s received all her check ups and shots done there. However, booking an appointment is absolutely dreadful! Recently, I walked in to pick up my daughter’s shot records for School and booked an appointment with a guy at the front desk. He had scheduled us for the next week and on the day of, I called in to notify them that I would be no later than five mins late due to traffic for her physical appointment. I was shocked to learn that the operator had no records showing any appointment for my daughter’s physical; she later transferred me to this location and they confirmed that nothing was booked! I went in person for this! Although, I was frustrated with this situation I asked to schedule another physical and now he says that the next availability was the 23rd of February. I was irritated and asked to be on a waiting list for a cancellation, in which he confirms that they don’t have such thing and that I would need to call every day or week to check for cancellations. It’s now Feb 21, I received a text confirmation for an appointment today at 2:30pm. I called to check on the status of the appointment that was scheduled for Feb 23 and I was told that they do not open on Sundays! I am pissed now that it’s nearly 2pm and no way to make it there by 2:30pm. The front desk lady passed my call to a man who tells me the same thing and all of a sudden I can get an appointment the next week, Feb 27. My child has not been able to attend School since the 3rd of February and they are well aware, but don’t care at all! They give the worse vibes on the phone and even in person! This is definitely not the way it used to be and need to change management or employees!! I will no longer take my daughter there again!!

mei yang I have had excellent experience when I took my daughter here about three year ago and so I took my little one here days ago. I love the doctors here, they are as fabulous as previously. However one of the front desk (as well as when she pick up my call for scheduling an appointment ) was Terrible. Very inpatient tone of voice from the starting, do not wait you to finish your question, told me "no all full " on the day I requested, although later on it was proved that there were actually available time spot. Dont even expect any greeting words at all. It is sad to have such a front dest for such a good clinic.

P V This hospital is the worse hospital in the Bay Area. The emergency room wait times are ridiculous! A family member went in with difficulty breathing and chest pains and the wait time to get a room was 3 hours.Also they make the family of loves ones wait outside in the cold. This hospital is overrated and needs to be fix.

Kimberly Ross Shameful... My dad has Stage 4 Cancer and is 81 years old. He goes in several times to Stanford a month for shots and tests. It should be noted, that despite his age and diagnosis my father is still able bodied (at this point). The hospital parking lot has roughly 20 handicapped spots per deck. He has to arrive 30 minutes early in order to find a parking spot and follow people in order to do so. The parking is charged. There is nobody in the four level parking lot to help patients find their way, parking tickets, taxis, push wheelchairs etc. There might be one cart for the four levels. The elevator is not working. He had to walk four flights of stairs to get to the top level then walk a football field to get to the front of the 300 building. The names of the departments are not listed in a way which are easy to read. My father was needing a PET/CT which for anyone curious is labeled as "Nuclear Medicine" words which were no where on his appointment details. When asked how many PET scans the nurse gave per day she said, "60"... While my father has received a PET scan prior and therefore was aware of the after-instructions, he was not told anything this time around, which includes what is necessary to both flush out radio-active toxins and not contaminate your loved ones. When leaving no one informed my dad that he could pay at the exit but instead was told to pay at the kiosk which is directly in the sun and nearly impossible to read. It was not working. No valet service was offered and there is no wifi in the parking lot... I could just keep writing and writing... am I grateful my father is getting care for his cancer? 100 percent yes (he is one of the very fortunate ones) but is this acceptable? Absolutely not. We must demand more... We just must... Its disgraceful. "The true measure of any society can be found in how it treats its most vulnerable members." Gandhi

andrew westman Salvador Reyes in patient transport took me back from radiation to my room. In just that ten minute trip, he completely changed my attitude towards the rest of the day. He was sincere and genuine with everyone we rolled across, and he really made me feel comfortable, seen, and heard.

Sam Anderson This is absolutely disgraceful, and I’m convinced Stanford is completely overrated as a hospital. My child was referred by his dentist for a dental issue, and it took EIGHT MONTHS just to get an appointment. When we arrived, they casually informed us the appointment was canceled because our insurance supposedly didn’t approve it. After we did the legwork and called the insurance, we found out it was approved! So we asked for a supervisor, Melissa—who, by the way, left us waiting nearly an hour, only to come back with some excuse about not receiving the referral. We showed her proof that it was emailed, but she still needed “more time” to talk to the referral department. When she finally called back, she didn’t even bother leaving a direct number. We had to wade through their absurd call center for days, with ridiculous wait times and constant disconnections. When we finally got a hold of her, she admitted it was their mistake, but refused to fix it! To make matters worse, she sent us to the pediatric department, which doesn’t even take patients over 12! This is such a joke. I’ve seen better organization in third-world hospitals. Stanford, a “leader in the industry”? They couldn’t even run a lemonade stand.

Treasures by the Sea I have lost all respect for this once great hospital . I brought my chronically ill daughter here for help. If this is still a research hospital then were all in trouble. Save yourself the trouble and find a top Functional Medicine Doctor. This hospital only selects certain types of disease that they will treat. Stanford is now a miserable excuse for a hospital.