Jessica Anne I have been a patient here for a few years, and the dentists there are absolutely fantastic! This is not a review that should reflect them, but rather the newer secretarial staff. When the office closed down at the beginning of the pandemic, I was told my appointments would have to be canceled but I would receive a call back as soon as they could reschedule. Well, come April 2021 I still had not received a call from them. I called to see what the issue was and the secretary I spoke with was incredibly rude, unhelpful, short, and unprofessional. Luckily with my new health care plan I can choose to go elsewhere and I will! This woman is not friendly and doest really seem to know what shes doing at all. Thats too bad bc the dental professionals there have been amazing.
1 /5
Tristan Ive got some pretty amazing Drs shout out to Dr. LAURA LAUFEVERS AND ALYSE both of them listen to me and really care for my well being.. ive had different Drs and Ive never had doctors like these ladys I just wannna say thank you for listening to me. Because someone like me who has Fibromyalgia nobody understands or listens to you when you say youre in pain and hurting. They dont make me feel crazy. "Ive had Drs make me feel that way." I fell cared for and thats what all doctors should be like. If you need a family dr Laura is amazing. And if you need a. Therapist ALYSE is amazing. I feel like these 2 ladys are the only ones that have listened to me.
5 /5
Daniel Malugani I was in pain. I had come in Saturday June 1st 2024 as an emergency patient. Despite having been told that a Dentist is on duty, I arrived only to find that the only staff was a recently hired hygienist.
I met with the doctor, she could only see me, prescribed antibiotics and sent me on my way. I was scheduled for today June 3rd 2024.
When I arrived, the Assistant was aggressive. She instantly went into a rant about management, lack of staff and made me feel very unwelcome. She told me that they will only x-ray one tooth. And went on to tell me thats all she will do. I asked for help, I was in pain and had waited two days already.... She walked out and told the doctor that I didnt believe her and he had better tell me the rules around here because I am not listening to her.
The doctor was even worse. He all but dismissed me, told me that medical in that office and type of facility could not help me.
He confirmed, x-ray only, no treatment, reschedule for extraction then a week later a full exam and X-rays. I can get help until July 1st for an emergency!!! I am in pain. He was right there, no other patients at that time.
I left pissed off. Both of them have piss poor attitudes, share with clients how horrible it is to work there and all of management and the upcoming changes are not qualified in Dental only Medical.
What a joke. I will keep my appointment, request management to oversee the process if I cant get treatment faster so I am not going to be in great pain for almost a month.
I asked the doctor cant you help me please? He replied by saying nope, you are on your own, then the assistant laughed and they sent me away to schedule.
I you have real needs for dental care, and are looking for professional, qualified, caringstaff and Doctors in the dental industry, DO GO HERE!
There bad attitudes and lack of care are not only unprofessional, but clearly reflect how they treat patients before they decide if they want to help you.
Dont put you smile and health in the hands of people who do not care about you.
1 /5
- I was in a tight spot with my health insurance, and unable to get into an office to have an exam. First time going to a medical facility that didnt actually feel like a hospital, and its very nice. The people that work here really care about the community and the well-being of its residents.
Be nice to them, during my first visit, I witnessed them accommodate every person who showed up with nothing but grace. They are there to help!
5 /5
Diana Igorevna Yudina The medical clinic is great. Dr. Nielsen and Dr. Matthias were great, and the nurses were wonderful. I had an especially good experience with the nurse Cecily. She was the most caring and helpful nurse that I had ever encountered.
But my dental experience was very bad unfortunately. I went for a filling (half of my filling fell out so I needed to replace it). I had Dr. Jacques. The procedure was painful and uncomfortable. The communication from the dentist was poor—I felt several times during the proceDure that I will choke on my saliva—and it was not communicated to me what to do if I started suffocating from my saliva—I was just told not to move while drilling was being done. But the worst part of it, is that I had HORRIBLE pain for 2 and a half weeks after the filling ! I am not just talking the usual post-filling sensitivity, I am talking intense throbbing pain in my jaw and tooth. I had to take pain meds every day for almost 3 weeks. I have NEVER experienced this kind of pain after a dental procedure!
Then when I came into the office after 1 month complaining of this pain, the Dr did NOTHING to address this problem, such as finding out why I had the pain, explaining to me if anything was wrong, she just put desensitizing medication (which didn’t help), didn’t do X-rays to check if anything was wrong, didn’t ask me questions, didn’t really even check that tooth at all. I felt absolutely disregarded as a patient, unfortunately.
It has been more than two months since the procedure—I still have horrible sensitivity on that tooth, I cannot eat or drink normally on that side of my mouth. Now she is saying I might need a root canal. That tooth was completely FINE before she did the filling—no pain, no sensitivity.
Very bad experience with the Dr.
however the dental nurses were super sweet, and the front desk staff was wonderful.
4 /5