The Best 19 highly rated medical facilities near Thousand Oaks, CA (Page 2)

Sara Barraza I am deeply disappointed with the care my mother received at UCLA West Hills Hospital. She was admitted with CHF and aortic stenosis, yet was discharged far too soon, despite her serious condition. Within just three days, there was no follow-up or call from the cardiologist, leaving us feeling abandoned and unsupported. The discharge process was especially upsetting—the nurse seemed more anxious to get her out than to ensure she was ready or stable enough to leave. It was clear that the focus was on quantity over quality of care. This experience was unacceptable, and we will not be returning to this hospital. Patients deserve better.

Lanore Breakenridge Ill be back with a full review once Im done MOURNING the loss of my mother, on their watch! From THEIR incompetent Doctors, neglect, to their rotating nurses who NEVER offered insight, but rather condescending statements. Her pain and suffering, NOW DEATH, is on YOU! Shame on you! This is only the tip of the iceberg. Ill write more as Im trying to navigate my life right now. But West Hills Hospital is still West Hills Hospital, with a new UCLA mask. Shame on ALL OF YOU! 1st picture was placed by a Neurologist to "alert nurses" how to behave. For before this note, theyd shut the door and let her scream in pain. She was "waiting" 26 days to have her Gallbladder removed. Is that normal shed ask? Which led to a stroke. On THEIR watch. 2nd photo is the always empty nurses station where no one is ever around. And if they are, theyre annoyed youre asking for anything. Imagine how a patient feels? This review is just the beginning. Ive got so many pictures, receipts and witnesses, Im just warming up. I wish I couldve saved my mom from this torture chamber. I tried to move her to Tarzana Hospital, but they wouldnt let me. Im in tears, when THEY SHOULD BE! Ill be back. My momma deserves to have her story. No. Nightmare exposed.

Kashin _Outt The female nurses here are very rude and talk to you any type of way. Especially if you’re a person of color. I seen them kick a sick lady out. The males are pretty cool and chill but please get rid of some of the female staff. They’re incompetent and disrespectful

Martin Lara I had my liver transplant 24 years ago. The doctors and nurses are God sent. I love and respect everyone who works there and do their best to make sure that they take care of you the best that they can.

Amanda Lam The staff working in the Emergency Room is extremely unprofessional. While patients are being shuffled left and right, I saw at least four or five staff members behind the desks on their personal devices, chatting it up about tonights poker game or previous nights romantic date. This place felt less like a medical setting and more like a hangout zone for their ER staff. Mind you, my husband and I were parked in the middle of the hallway while he was receiving his care. His diagnosis and test results were within earshot of everyone in the room, staff and other patients alike. Did they perform the necessary tests? Yes, hence the two stars. But did we feel cared for by their staff? Absolutely not. We will be going to Tarzana hospital moving forward.

Mike Green My family has been going to Dr Ghelani for quite some time now. He was extremely kind, patient, and caring with my 90 year old father (who has now gone to be with the Lord). The office staff is always very cheerful and helpful. The doctor is never too busy to address any concern, he has always been there to assist quickly, cheerfully, and professionally no matter where he needed to travel to assist anyone in our time of need. Always honest and positive. We are thankful to have him.

Anjali Rout Patel I would strongly recommend Dr. Ghelani as an internist/general physician. He explained the medical conditions so well that helped me knowing the required dosing and the metabolism of my body. He prefers no frequent visits and wants his patients to heal with time and right amount of dose.

Karen S I am a 70 year old woman and have had numerous medical issues during my life and lots of doctors. Recently I started seeing Dr. Ghelani after my primary physician retired. I was a little nervous seeing a new doctor after having been with my other doctor 21 years. When Dr. Ghelani took me on as a new patient to him, I was in the middle of having neck surgery and the surgery did not work (not Dr. Ghelanis doing at all - my body just didnt take to the disc and fusion surgery). For the past several months, Dr. Ghelani has been managing my continuous headache and neck pain with very good results. Dr. Ghelani is kind, listens to me, treats me with respect and pays attention to me regarding various health issues I have. He actually is responsible for probably saving my life recently in taking me off blood pressure meds that for some reason, turned on me and nearly cost me my life. I feel like a new person after the far above-average knowledge Dr. Ghelani has that pin-pointed a severe BP issue that had gone un-noticed. He also has seen me in an emergency situation rather than making me wait it out when he wasnt even seeing patients one day.I am so lucky to have Dr. Ghelani and I trust him 100% - and I come from a previous medical career myself.

Darlene Graeser This is the most inhumane office and office staff that I have ever experienced in my life. Both my husband and myself are doctors with office staff and I would take my life if I ever saw anyone, including the Doctor treating patients with such utter distaste. I have nothing good to say about this office and this Doctor whose ego is in serious trouble. To question him at all, is to risk dismissal. To the very end they stayed disrespectful. When I arrived to get my records, a cute blonde gave them to me without so much as a "hello". Never did anyone ask me why I was leaving, or how I found my stay. Motel 6 gives better service and a kinder place to be nurtured. Please dear friends--go to another doctor. Youll thank me.

Sandi Lieu Dr. Ghelani treats my mother who is 96. We are very happy with him. He is a good doctor and a very pleasant person.

Robert Cohen Lab techs excellent. Receptionists accommodating in getting me an appr. Samd day for a RSV shot and diabetic feet test. The nurse was so nice that gave me the shot and foot test.

Bridgeman Carney I had blood taken for a cholesterol test. The person taking my blood, Saumon, did it painlessly and quickly with a please smile …and some quick chitty-chat!

Gail Grob Great office visit for new glasses at the Kaiser Permanente facility in Thousand Oaks. Got an appointment right away. Fast and easy check in. Doctor was very pleasant and took the time to answer my questions. Exam was thorough. Great staff! Very good experience.

tim oto Have been making use of this facility for many years, has always been a great experience. Doctors and nurses and general staff have been helpful and attentive. Very satisfied long term client.

Helen Makrides Hands down best place to get your blood drawn especially if you are lucky enough to get Nava as your phlebotomist! And most nurses are very sweet, caring & attentive to your needs.

Larry Horn I was a patient of Dr. Adkins and had a physical in October. I was then told that she was becoming a consiege doctor. $3400.00 a year. I said I wouldnt do that and called to have a prescription filled up until Jan.17 because thats the earliest date my new doctor could see me. Her office spokesman said they wouldnt give me enough meds to get me to Jan.17. I wouldn,t recommend this doctor. She gives you about 5 minutes of her time and rushes you out the door. Theres better doctors out there. she doesnt even deserve a 1 star!!

Danielle Di Carlo This is a crazy story, but I had to write a review. I was looking for a new doctor and came across Dr. Atkins online. I made my first appointment and really liked her. I thought she was very nice, at that visit so I made an appointment for a physical. On my second visit, I was rushing not to be late, and at the bottom of the staircase we almost bumped into each other. I quickly apologized but instead of accepting my apology, she rolled her eyes and continued to make a few comments that I feel were rude. I knew she was the doctor I was meeting so it made me feel even more uncomfortable. I proceeded to go to the office to meet with her and when we started discussing what happened, she said to me “Do you blame me, look how small I am, I almost got ran over!” Which I interpreted as, insinuating that I’m fat (I am maybe 30 pounds over weight) and that she’s tiny. I told her, this is not gonna workout and then she told me I could leave now! I would have thought she would apologize for the incident, but no, she basically told me to leave. This is not the doctor I saw on the first visit. I was shocked!

John Wade When your primary care doctor retires after treating you and your family for many decades, it can create an apprehensive time, while trying to find a new doctor. Luckily, he left with strong suggestion for his replacement. We feel extremely fortunate that his recommendation was Dr. Jessica Adkins. During our initial consultation, we realized that we would be in very capable hands. Dr. Adkins is more than a highly trained and thorough medical professional. She is also a thoughtful and caring person. These combinations assure that her patients are provided with complete, excellent care. We confidently recommend Dr. Adkins to anyone searching for their new family physician, and we give her the highest rating possible.

Suzie Bock I’m blown away by the level of care Dr Adkins gives her patients. Earlier this year, my son (25 yes old) had a very severe sinus infection and his ENT suggested he see a GP for a blood test to find out if there was anytiing else going on. Since my son didn’t have a doctor, we were referred to Dr Jessica Adkins. When I called her office, I was told that he needed to have an “interview” appt with her before she would treat him. We made the appt for the next day, however, he got worse during the night and by morning I felt he needed to go to the ER. I called Dr Adkins’s office to tell them and cancel the appt. While at the ER, we were told he had sepsis. They gave him IV fluids and a broad spectrum antibiotic and send him back to the waiting room. I got a call while we were waiting from Dr Adkins’s office telling me that we could put her down as his GP. About an hour later, Dr Adkins showed up at the hospital and got him in an exam room, admitted him to the hospital and ordered tests and imaging to begin immediately. She took charge and made sure he got the care he needed. I’ve never experienced care from any doctor like this, let alone one we’d never met. My entire immediate and extended family have switched to seeing her and we are all very glad to be in her care.

Riccio Real Estate Team Dr. Adkins is my primary doctor. All my previous doctors made me feel like an assembly line. I wanted a doctor who would be interested in my health, provide yearly check-ups, blood tests, etc. If we dont have our health, everything else is worthless. I am big in being preventative so Dr. Adkins is always 1 step ahead in recommending ways to live a healthier life. Thanks for all your guidance!

Pearl Bergman They dont return phone calls in a reasonable time period. Found another doctor and cancelled appointment with this facility and Im still getting reminders of the appointment, despite trying to cancel it. I dont know about the doctors, but the office staff is very inefficient

Anthony Doko Its hard to put into words how much I like Dr. Sodhi. I suffered a stroke recently and ended up in the ICU at Los Robles Hospital. Dr. Sodhi was my neurologist. Every interaction with Dr. Sodhi has been pleasant and (more importantly) informative. Dr. Sodhi has a great bed-side manner, but that doesnt get in the way of him relaying important and pertinent information regarding your condition. Hes was very up-front with me about my injury and the prognosis. He spent an extended amount of time going over my imaging with me and a family member. He also made sure that I understood what had happened and how my treatment would proceed. Overall, I would say that Dr. Sodhi is exceptionally competent. Hes able to explain things in an understandable manner. When youre scared hes reassuring. You can tell he wants to help and is concerned about your well being.

Mama-Ondee G This doctor is awesome. After almost a year of seeing various doctors, including many specialists, and having several different MRIs, he was able to spot what was causing my symptoms (on MRI) almost immediately. Turns out that I had a rare nerve condition that most radiologists and doctors ignore despite the numerous studies proving how this nerve condition can have devastating effects, including paralysis and loss of bowel/bladder functions. After almost 2 years of being housebound and unable to sit or stand for more than a couple minutes, I was able to undergo surgery to correct this issue. It is all thanks to this doctor for finding (and telling me) the issues on my MRI. I was only 42 when the symptoms started, and my kids basically lost a functioning mom. Thank you, Dr. Dudley! You have literally given me my life back and made it so I dont have to live every second in excruciating pain. Cant tell you enough how grateful I am for you.

robert moon I love Dr. Nathan hower his office are rude, dont return calls and its all most impossible to reach front staff....

Karyn Rexhepi Dr. Desai is an incredible doctor. He is pleasant, knowledgeable, compassionate and very professional. His staff is so friendly and helpful. He listens very carefully to what you have to say and gives you the time and attention you need. I felt very confident in his care. He had to refer me out for surgery and gave me a recommendation to another incredible doctor. My visit with him didnt end there though. He stayed in contact with the surgeon the entire time to make sure I had the best care possible. I would highly recommend him. You wont be disappointed!

Denise Dr. Desai treated me and restored my ability to eat normal again. His staff were also always supportive and helpful. Dr. Desai patiently diagnosed and treated my adult pyloric stenosis with innovation and compassion. He was thorough and after consuming only liquids for weeks, I am once again back to eating without pain! I last saw him in April and its now September. Ive enjoyed a summer with the fresh summer veges and tomatoes that I adore! Life is good.

Travis Thomas I highly recommend Dr. Desai! He is a very knowledgeable doctor who took the time to answer all my questions and concerns. He made sure I felt comfortable during my exam and explained the reasons for further testing and follow ups. The office staff was very friendly and quick to rely any test results. I feel comfortable in his care and will continue to recommend! It is usually not a good thing to have to see the doctor, but Dr. Desai and his staff made the whole thing a breeze. Thank you!

Wendy Zaragoza This has to do with front office. They are not clear or thorough in their explanations about insurance. Very vague. I called ahead of time to ask about a copay. She said I don’t have your insurance. Instead of asking for it and looking it up and doing all due diligence. Also said I can have it billed to insurance. When I showed up, she said I had to pay the $85. I told her I called ahead of time and was told differently! She cancelled my appointment and had an open a lot now that could have been filled in for a doctor who is booked up!!! He did blood work for me ahead of time!!! This lady should not have a job there any more. Lazy people cause money to be lost.

Faith Myles I normally dont write reviews but Dr. Desai is an amazing doctor! He is so warm and professional. He took his time and answered all my questions and I didnt feel rushed at all. You can tell that he really cares about his patients.The front office staff is so friendly and great at getting me scheduled quickly for my follow ups. They even called me the day before to remind me of my appointment. I highly recommend Dr. Desai and his office!

S P Dr. Cohen is hands-down the best doctor Ive ever treated with. I have very complex medical issues, including fibromyalgia and many neurological symptoms. She is the only M.D. who did not dismiss me but has always listened and done everything she could to help me and is always expanding her knowledge and treatment options. I truly appreciate her as a doctor, as a person, her willingness to constantly be growing in knowledge. Sadly, I had to move from CA and am struggling now to find anyone even close to the care she gave me. Thank you, Dr. Cohen!

Sebastian Reeve [EDIT] Neuron Medical has deleted their reply which said they called me a work day prior to my appointment. They sent me multiple $50 no-show bills in the mail which is what led to this review. Adding a response to Neuron Medical Below and changing Star Rating to 1 Generally a OK practice, Liliana was a good doctor and was sympathetic with a lot of knowledge. Shame she works for Neuron Medical rather than having her own practice, because the group has a predatory policy to take cheap change every chance they get. Edit in response to deleted reply: I never indicated that phone was my preferred mode of contact, and I found out on a Friday about a Monday appointment giving me no time to notify the company. For some feedback, I have also seen numerous practices cancel appointments days PRIOR if it is unconfirmed. Your policy capitalizes on punishing your patients rather than solving your booking issues yourself, and as a result youve lost a patient. You could have a repeat patient and made hundreds but instead opted to sever ties over 50 dollars. No, I will keep the review up for others to know because its very relevant when choosing a practice.

Michelle Bettis Dr. LILIANA Cohen has been my doctor for 5 years, she is so caring and Knowledgeable. Every time I see her for my doctor appointments she always takes her time with me, explains in details whats going on and always has a solution what to do. One time I even just walked in her office and she saw me and took care of me. I even called her recently regarding my mom whose in ICU and hasnt woke up after surgery 9 days ago and she was so sympathetic and offered to call the Neurologists she has now that has been very stone face and bad bedside manners to see if she can go check on her for a 2nd opinion, as a favor for myself and my family. She is just such a wonderful caring lady and doctor with the biggest heart and best bedside manners. I would recommend her to anyone. Shes is the best in my book.

John Mastin She is amazing and such a great doctor. She has helped our family out so much .She has got my Mom all the tools she needed to help take care of her elderly husband. She is very knowledgable in elder care and a very caring doctor .You can tell she really cares about her patients and only wants the best for them.

Teresa Brusie Great staff. Came in with a dog bite for my daughter 30 mins before closing. Got her in quickly and were faster than the ER wouldve been.

Itz Yocho Waited there for almost an hour for the uncaring front desk lady to finally tell me they dont take my insurance. She wasn’t even at the desk when i arrived. After 10 minutes she comes and hands me a slip and doesn’t even disclose that i need to filling an online form until after 15 minutes of sitting there. Go somewhere else unless you want to wait around.

Gail Jacobs NP was great. Person performing X-ray was rude and tried to tape my non broken toe. Intense training in patient care required!

Bernice Merryman From walking in and being greeted by Jason, to vitals with Leanna (spelling?) to being treated by Dr Martial, I was treated with courtesy and respect. Wait time was minimal which I appreciated as well. Thank you everyone!

Betty Madueno Bianca went over and Beyond what you would call customer service she was very helpful and help me when I felt defeated with my kids school she was prompt and getting me documentation and theyre showing me that everything would be okay great customer service skills showed a lot of empathy towards my situation

Jason Graves The only people served are CEO’s & Supervisors.

David Hokanson Conveniently located for our health care needs

Scott Kelly fast

Gregory Hwee I am in my mid-30s and preventive health and wellbeing is a priority for me. I have had a few primary care doctors in my time - I would say many of them were good, but none compared with Dr. Young. Dr. Young is my go-to doctor now and hope she never moves! She focuses on me as a whole person and takes the extra time to share information to keep me healthy. Very personalized medicine and care. Highly recommended!

Mayin Lin People who leave negative reviews for a doctor theyve never met should be ashamed of themselves. Dr. Young has literally saved my life with her amazing diagnostic skills. She takes the time to listen and is very thorough. She always has time to listen to all my health concerns. I joined her new membership fee based practice because she is more than worth it. Even though I have moved a bit further from her practice, she is the only one I trust with my healthcare.

Igor Kagan I found Dr. Young via Google and I am so glad I did. First her office is modern and her staff are very nice. Appointments start on time, unlike my other doctor where I had to wait. Dr. Young is professional and really takes the time to explain everything putting my mind at ease. I told my family about her and now my brother scheduled an appointment with her too.

Jennifer Chu Doctor Young was amazing. I did not have to wait long. She made me feel comfortable talking to her about my health history. She’s a great listener and I love her. I’m so glad I switched to make her as my primary care physician.

Lisa Classen Terrible practice. We came here today after having scheduled two appointments one month in advance. They had all my information but not record of us in their system. On top of that the man an the checkin was absolutely unhelpful. My husband took multiple hours off of work to be here today and rescheduled meetings and they are unable to attend to us. Terrible. Never coming back here

Rita G Thank you for your excellent and prompt care. I was feeling so sick. As soon as i arrived, Barbara and Vanessa introduced themselves and made me feel so welcomed and so much better. Thanks again Santa Paula ER team!

J.M I had a gallbladder and hurneias removed. By dr gordan . I was so scared .I never had an operation done nor have I ever been put to sleep. I went to the dr at Ventura and I was not happy w them they sent me to santa paula and dr gordan was fantastic. Actually everyone was that helped me. They all were super understanding and even though I bet they hear the same questions and concerns daily from patients they spoke to me with understanding and care. Its only been hrs after my surgery and I feel sore but so much healthier. They were fantastic. Thank you everyone that works at this amazing hospital for being professional and caring. It makes us the patient feel alot more at ease .

Ari C. This has to be one of the worst ER’s we’ve ever been to. The staff is heartless and completely rude. Absolutely no ounce of compassion or patient care. My sister went in with extreme abdominal pain they told her calm down and wait. She wasn’t given room or any kind of care until her husband could provide her insurance card, nurse said she couldn’t be treated until then. It was horrible experience! I would never recommend this ER. After being told “you’ll be fine” , sent on her way, it’s come to find out she needs surgery and has serious medical problem.

Ran Av This hospital is by far the worst dont know why it is still open , first off they have the worst ultra sound equipment, or at least the dr.didnt seem to know what he was doing honestly, and the fat old white hair security guard so rude to to be profiling just for being hispanic is out of place I was dressed casual, He commented I have to check for weapons not that you look gang related well maybe just a little who says that ,I am no where near one thats disrespectful .

Jessi Croson Had to bring my son in here this weekend. They got him into a bed so fast and the nurses and doctor that took care of him really were amazing.

J Atienza Dr Santangelo is great! She was my mom’s doctor then my dad’s. Front office staff (and back- checks you out) office staff is horrible horrible horrible. If the doctors knew how horrible they are they would most likely change staff. It will just be a matter of time before another good doctor comes to town. And if I see this place in a resume I will most likely not hire them.

Chuck Finley Ive been going to Dr Santangelo for five years and she is absolutely an amazing and caring doctor. The office staff is very helpful and you dont have to wait for an appointment. If you have an emergency, she will see you.

Tyler VanEvera Dr. Santangelo was amazing! As a man having a vasectomy is pretty scary to think about. After the consultation and having everything explained I walked into the procedure with confidence she would do a great job, and boy did she ever. In and out with little to no pain. Recovery was quick and felt back to normal after a day of icing. Thank you, and recommend her to everyone!

Karla Estrada Schwarz Please read in its entirety. The front office staff and Cindy the office manager are money hungry, lack ethical values and professionalism. I called to schedule an appointment to see Dr. Santangelo and they told me that I had to pay $100 in advance because I had missed and rescheduled appointments dating back to 2014. Since we travel back and forth between CA and Reno, and being that Dr. Santagelo is an excellent doctor, we decided to take a 7 1/2 hour drive so I could have my yearly check up, and agreed to pay $100.00 in advance with the agreement that it would be reimbursed to me as long as I showed up to my appointment. The original proposal by the office was that they would refund me after my insurance paid them, which could be approximately 3 months! When I demanded to speak with their office manager, she agreed that the $100.00 would be refunded to me as long as I showed up to my appointment. On the day of the appt, I arrived late, and was told that Dr. Santagelo could not see me because she had an urgent surgery to attend to. They tried to reschedule my appointment, yet I was only in town for two days. Since Dr. Santagelo could not see me, I requested for my deposit to be returned since I complied by showing up for my appointment. They made me wait to speak to the office manager, to then tell me that they did not intend to provide a refund. I insisted that they refund me the $100.00 because I was there for my appointment, so their response was that they would only refund $50.00 and would charge $50.00 because I was late. I have searched for their office policy and there is no mention that a patient will be charged for being late. As I left the office, I demanded for my money to be returned and to date (a week later) they have not provided a refund. Even though doctor Santagelo is and excellent doctor, the lack of professionalism, ethics, values, morals, and care for patients from the front office leaves much to be desired.

Nicole Khoury Only giving her a one star because I have to in order to complete review. Friday, January 19, 2018 I went to ER due to kidney pain. They completed a CT scan that showed I had a kidney stone in my right side and to go see Dr. I already had a Dr since this stone has been sitting in my right kidney for 5 years. So called my Dr. Santangelo and got appointment that following Monday. She told me stone was still too high and if she would try to take out it would get thrown back into kidney. She wanted to wait it out, and made appointment for a month. Told me to pop some pain meds as needed, etc. So Month later went back, but day before I got a scan to bring back to her office to see if stone had moved. She felt the CT scan showed the stone at 9 mm, but other scan showed stone 6-7 mm which is passable. So told me to cont. and come back in another month. So keep paying my $45 co pay and wait it out. Had appointment in April that I cancelled and tried to reschedule for May but office gave me run around cause I cancelled my April appointment. Was sent to her nurses Voice Mail and just keep getting run around. I wasnt in pain so wasnt forcing appointment since doctor never made it urgent. So July called back to get appointment and they couldnt get me in till Monday, September 10th. The Sunday night before my appointment my stone finally moved and I was in excruciating pain for 4 hours. My husband called Dr. Santangelos office after hours and she told me to take two pain meds, and Ibuprofen and come in Monday @ 8:30. Went to office and she told me "Oh wow why did you wait so long. You should have told my office it was urgent". So we set my procedure for that coming Thursday signed some paper work, and then her nurse comes in and says.... "Oh you have HMO and are not covered, everything would be out of pocket". How is it nine months later you noticed Im not covered?? So I had to get a rush referral from my HMO to find a new Dr. It has been 2 weeks and I have had the stone and stent removed. Stone was a 9mm and should have been removed from the start in January. DO NOT SEE THIS DR SHE WILL MAKE YOU SUFFER. STAFF IS UN-KNOWLEDGEABLE!!!

Patti Carr The last place I wanted to be was at the hospital but Dan S. (The mid-level) took amazing care of me. He had to stitch up my face in 2 different places after a fall and you can’t even tell where the stitches were! He did an amazing job and deserves all the recognition! He is a great asset in the Los Robles ER.

S L Horrible! In the past my family and I have had very positive care at Los Robles but I dont think its safe to go there again. Filthy and with such incompetent and uncaring staff. I was in the hallway in front of nursing station for almost 36 hrs, literally ignored by staff when I asked for help. Finally admitted to a room and most nurses I had were clueless and acted like I was a burden. I was there 5.5 days and my room was never cleaned. Needed a CT and it was filthy there and staff was unkempt and dropped tape on floor and then applied it to my arm!! Left with generic discharge info plus my attending Dr lied several times stated hed contacted my PCP, only to find out they had no information that I was hospitalized. Also had to chase down a new prescription from him that he didnt provide to me. He also refused to give me his contact information when I asked the nurse for it, stating my PCP had his info, when they did not. Terrible experience!!

Dan H The Los Robles ER staff was very friendly, professional and helpful in dealing with my double pneumonia. They got me into a room within 10 minutes and had me on IV Fluids and medication right away. Very happy with how they treated me.

Bill Howard Walked into ER reception, attendant saw me immediately. I was in ER private room within minutes. Surrounded by knowledgeable, caring staff almost immediately. Clear explanations of my status and treatment plan. My own doctors were quickly advised of my condition and treatment plan as well. Implant Surgery performed and successfully completed within hours. Fast recuperation, excellent nursing staff, very useful post release information - and I was ready to go the next afternoon. Thank You!

Lou Ruano The experience from getting checked in to the ER and being discharged the following day was excellent. This was the first time being admitted to the ER and the hospital in my life time and I cannot state how attentive, professional, caring, respectful and overall excellent experience it was. It is a clean, well run machine that each individual team member there cares about everyone that is in the hospital. Thank you again and God bless you all for the 5 star service you all provided. Dr. Lou Ruano

Chola Ocampo The dedication and hard work of the nurses and nurse aides make a significant difference in the quality of care provided. Their compassion towards our mom was evident in every interaction. They treated my mom with dignity and respect, making sure her physical and emotional needs were met. To Jane, thank you for acting as quickly as possible when we had concerns big or small. Your responsiveness and kindness brought us comfort during difficult times. To Katherine, we will always be grateful for the love and care you showed our mom. Thank you!!

Chris Baldwin This place is disgusting it smells they don’t clean the CNA’s are terrible. They promise you lots of physical therapy and they lied. . I would never put another level one in this place. They’re gonna end up dying there. It smells so bad. You have to wear a mask. It’s disgusting. The only good thing or the two nurses that helped my loved one nurse Ariana she’s a fantastic nurse and she will take care of your loved one. Be careful where you put your loved ones never put one there. It’s disgusting.

Judy Staff was awesome especially the Director of Nursing Jane Nepomuceno whenever an issue she was there to resolve it. Physical Therapy was great thank you Brian in OT and CECE they really for me ready to come Home. CNA Jaylen and Luna also Barbara great care was given to me. Martine who was the Mgr over food made sure my food was good and I was greatly satisfied. Admissions Fatima , Stephan great, Miriam and Chelsea wonderful. Last but not Lease Anna and Soledad even took care of me once I checked out. But while I was there took care of all my needs. Transportation to and from Doctors visits and equipment for at home. Thank you all so much for making my stay excellent

Jill Levin It’s a stressful time when you have a family member who needs a skilled nursing facility. The support and assistance from Thousand Oaks Post Acute is extremely helpful. The value of care is greatly appreciated. My sincere gratitude to Chelsea, Soledad, Fatima, Nurses Angel and Ariana, PT Orissa and Brian, Leonard in Maintenance and Martin in the culinary department made a very stressful time much easier! Thank you all!

Pratt Patti “Pj” My ex husband was here. It was discusting. Patients roaming everywhere. Filthy and nasty. I could never get a hold of a nurse or even find one. He had bed sores and was in so much pain. Since then, he has been moved to Westlake, has his prosthetic, is getting his Physical Therapy and finally in his right mind. Someone stole his phone, they lost his glasses and without, he is legally blind. Thank God for the new facility, they saved his life

Margaret Haynes Switzer Receptionist Maryann has to be the most uninformed, rude, and extremely unprofessional person to be in the position of checking in patients. She has a very vile personality and is very argumentative. Kaiser Permanente should definitely check to ascertain if she has a mental problem.

Richard St. DuBois I came in yesterday to seek some assistance from Dr Russaks office for my clients family who are interested in hospice for Dad. I approached Tiffany at the front desk, and explained how theres not much on the Kaisers site for Kaisers hospice services, and weve tried a number of advertised phone numbers in Kaisers member services systems and resulted with no real answer. Before reaching Dr Russaks office, the family printed out and brought in a Kaiser checklist on how to evaluate a hospice program, and to speak with the doctor or nursing staff. Tiffany unfortunately was apathetic, and did not want to review the Kaiser article the family printed out. Instead, she began to write three numbers down to contact the Geriatric appointment line, Hospice line and a Hospice liaison line. As she was writing this down we noticed it was an out of County area code, and so while she explained that everything stems from their LA location, we attempted again to refer to the Kaiser print out about speaking with someone on the care team. Seeming to be fed up with us, she borderline rudely says Im not going to go pull out the nursing staff to answer some questions while theyre with patients. We never asked her to do that, and since she brought up the idea of speaking with nursing staff, we asked if there is a right time and place to speak with them. Apathetically, "I dont know, this is what they tell me to give patients, you can try to call and make an appointment with the doctor." She disengages with eye contact, turns head slightly and gazes at her computer screen, appearing to get back to her work. Not once did Tiffany even consider the consequence of our conversation. For heavens sake, we are looking for a sick, older person to find an end of life care solution to his current pain and suffering, and have been having trouble finding information as to how to connect with Kaiser hospice, so we came into a facility for a better answer. What a disappointing experience.

Christopher S. Annapoorani Chellappan Md is one of the most professional doctors, Im so lucky to have her as my primary physician. She is very attentive, comprehensive in her explanations, and very knowledgeable of her profession. Bottom line, I trust my Kaiser doctor to make the preservation of my good health a priority.

Shelly Rudolf We feel lucky to have Kaiser. Having 4 children it makes their healthcare affordable. Very low copays and no deductibles to meet.

flor cloton very poor attention from the nurses and customer service people and I also pay for consultations and services, meaning they charge me in advance and do not provide good service

Coral Eisenbruch Brought my cat in at 3am on New Years Eve, and was helped by Ryan, Dani, and Dr Martinez. They were quick, incredibly knowledgeable and the most sympathetic people I have ever met. Dani in particular (I hope Im spelling her name correctly) had the sweetest demeanor, and Im so grateful they were there to take care of my fur baby. For anyone complaining about expense - this is the responsibility you assumed as a pet owner. I did the math and this clinic is charging around $100/hr to take care of your pet, which includes all of their highly skilled veterinarians such as Dr Pinkerton who helped explain the remaining treatment process, their incredible and patient vet techs, their facility that is open 24/7 even on holidays, and all the required equipment and medicine to treat our pets. Im so thankful they were there to help my cat and while I hope I dont have any other emergencies, I know if I do theyll be well taken care of here at VSEC. Thank you to the whole team!!

David McCracken ​In February 2024, my wife and I received tragic news about our little cat Lewis. He had been losing some weight, and we took him to his vet, where they found fluid around his heart. They recommended VSEC and rushed him to emergency care. This was the most fortunate thing that could have happened amidst otherwise awful news--Lewis had a rare heart condition called restrictive cardiomyopathy. Lewis had a 50/50 shot of making it through the night, but thanks to the dedication and hard work of the VSEC cardiology team, he not only lived to see the next day, but he blew far past the 4-6 months survival rate and made it to mid-December 2024 when, sadly, his condition had gotten so bad that we were feeding him liquid through a syringe. Lewis had fought all he could, and we had to say goodbye to him on December 18th, 2024. Throughout 2024, we took Lewis to VSEC every month, where the cardiology team examined him and made adjustments to his meds. 2024 was an awful year for me and my wife, but we were able to manage everything thanks to Justin and Dr. Russell (our illustrious cardiology team). They were not only kind and patient in guiding us through every step of Lewiss condition, but most importantly of all, they put Lewis at ease. We will never forget Lewis. He will be in our hearts forever, and we will always remember the love and care we received from Justin, Dr. Russell, and the rest of the VSEC cardiology team.

Robin ODonnell My husband brought our elderly sick dog who had been throwing up for 24 hours. This same episode happened 2 months ago prior and $1,900 later our dog was going through it again. Since he was suffering we both decided to say goodbye. However the Vet refused to do this unless she could run labs that would cost us $500. My husband said no and brought him home. So for two more days we watched him deteriorate along with our other dog and his best friend until we could arrange a home visit from a vet so we could say goodbye. I told the home vet that our other dog would not go near our sick dog which was unusual because she followed him everywhere. She told me dogs can sense when an animal is dying and that is what they do. So my review of this company spouting how they are there for you and your pet in your time of need is bs. They have shown that money is the bottom line and I promise you I will never use this supposedly emergency vet clinic again and neither should you.

Brittany Klein I took my ten week old puppy here in an emergency situation around 8pm on a Friday night and I’m very grateful they were there to help. They were fast and approached the situation quickly and with compassion. I saw a vet almost immediately and I was kept very informed throughout the process. Obviously an emergency vet hospital is a very pricey situation but I’m glad she got great care and is doing well now. Like every healthcare situation, just stay calm and gather the information you need to make the best informed decisions you can for your family. And consider pet insurance if you don’t have it already. Things happen.

Charles V At the end of December 2023, I took my Pomeranian puppy, Yogi, to VSEC in Thousand Oaks. We had to make the drive from the Ventura area since the local emergency vet was fully booked, and it was the holiday season. The reason for our visit was head trauma; Yogi had previously been diagnosed with parvovirus. Despite testing positive for parvo, he was not showing significant symptoms, aside from some glucose issues that required him to be fed every four hours. We sat in the waiting room for nearly 2 hours before being seen by a doctor. I informed the front desk multiple times that it was an emergency situation, and they continued to see other dogs first who were in less critical condition. Once Yogi was finally evaluated, the doctor informed me that the estimated costs for Yogis treatment could range from $10,000 to $20,000 in the long run and suggested putting yogi down (Euthanasia) because it was not 100% if he would recover fully. After examining Yogi, the veterinarian explained that it would be very costly to save him, possibly requiring IV treatment for the parvovirus. I clarified that his parvo was under control and that we were primarily concerned about the head trauma. I disagreed with his recommendation and requested further treatment. After going back and forth the vet agreed to keep Yogi overnight on IVs to monitor his glucose levels and head trauma. The following day, I received a call stating that Yogi was heavily sedated. They mentioned they had to close for the holidays, which I understood, but I felt it necessary to seek further care. Thankfully, I opted to go to Access in woodland hills, where a neurologist was available. They took Yogi in and, at a fraction of the cost, assured me that he would have no lasting issues from the concussion and would recover fully. Yogi has since healed from both the parvovirus and the concussion and is now a happy, healthy dog approaching his first birthday in October. If I had followed the advice of the veterinarian in Thousand Oaks, I wouldn’t have Yogi with me today. My total cost at VSEC was $2,500 for one night, while the treatment at Access cost only $1,300 and included a neurologist. I highly recommend avoiding VSEC and instead suggest the Horizon location in Ventura or Access in Woodland Hills for emergency services. I am extremely disappointed with the recommendations and overall service at VSEC, and I’m grateful I found a better option for Yogi’s care.

Catherine Jones Excellent service!! It’s your responsibility to verify your copay where ever you go! I have never received bad service at any UCLA facility. I’m a patient for over 20 years.

Negar They charge 2000+ just for 2 office visit no tests performed I was just talking to the doctor! Unbelievable. Fun fact: UCLA charges you when dr responds to messages on the portal which is equal to a full doctor visit in other places.

Jessica Moon Been seeing these doctors since 2017 and I love them all. They truly do care about your health and appointments are always so quick and Im out in a timely manner.

Dorothy Hatfield I have been patient of UCLA Health just after they came to the Conejo Valley. I have seen a number of different doctors in several specialties and have been treated with kindness and concern. My questions are answered clearly and they will repeat answers when I seem to not understand. The portal allows me to ask questions outside having to come into the office. And if it requires a bigger explanation or examination, they reach out to tell me to come in. I am glad to have such excellent doctors and medical services available.

Anna V Garibay I had to come out to the boonies because there were no appointments available anywhere sooner. The staff here are all so friendly! The doctor was nice looking and nice as well. The doctor did a great job trying to see how he could help. The office is modern and clean. The lobby actually is inviting and has a view! The atmosphere is relaxing. It was all so quick and painless I absolutely did not mind the drive. There’s a lot of parking available in front.