Yesi O I had an appointment this morning at 8:30 am to see Dr. Banks (OBGYN) to confirm my pregnancy. I was asked to arrive 15 minutes early, which was no issue. Reception staff were very nice & so was the medical assistant.
After being seen by the medical assistant, I waited over 1 hour before being seen by Dr. Banks. When she walked in, she quickly introduced herself, told me I was pregnant, handed me a sheet with my estimated due date & told me I would need to schedule a follow up appointment for bloodwork + a meeting with an educator to go over prenatal care. The whole interaction was about 2 minutes before she dismissed herself from the room. She did not ask me any questions regarding my pregnancy so far - I have never felt so unseen before.
This is my second pregnancy so thankfully I know what to expect. What bothers me is the “quality” care this medical office claims to give. That was horrible service, I would definitely not recommend this place. Visalia OBGYN & their quality care is truly missed. It’s unfortunate that some women have to downgrade & experience this kind of care. I will definitely not be coming back.
1 /5
Shatavia Wilson If I could give this place zero stars I would. I was referred here since my original OB doesn’t deliver. And by my first visit, I immediately knew that I was going to have to switch. It took 2 weeks to hear anything from this place since the lady who takes referrals was “on vacation”. Okay so why wasn’t I notified about that? I got Dr.Betre and wasn’t too fond of him. He hardly talked to me, I was asking all the questions, & he was very misleading. None of the staff apparently seem to know what they were doing, and let’s not talk about the wait times . My appointment was at 10 and I did not get seen until 11:15. Absolutely ridiculous. This place did not care about my well-being at all. I would not recommend.
1 /5
Jonathan gonzalez After many years of our visits to the dentistry on this location!! I can tell you do not go there!!! My wife always complain of pain in one of her”tooth” and their response always was “EVERYTHING IS FIIINEEEE!!! We believe them!!! After years past pain got more severe and we moved out of Tulare, we’ll she not only lost the 29 but the ones next to that tooth do infection and loss of bone!!!! Causing more problems due negligence of practice in this facility!! Now we understand that they lie to us because we had medical and they don’t wanted to deal with our insurance!! Is just terrible!!! PATHETIC letting patients suffer for any ideal.
1 /5
carrie lewis The front desk lacks communication skill and had made mistakes multiple times !! The first time I spoke with them I told them I was a new patient needing to be transferred from Visalia obgyn . They got my contact information down and told me that they would call me as soon as possible and I understood that they were pretty booked and busy because they were having so many transfer patients from Visalia OB/GYN. I let two weeks go by and I still had not received a call. So I called them and asked them with an update on my referral and they said that when they gave my information to the front desk they never put my contact information down in the computer so they had no way to contact me . I let it slide because mistakes happen .
when I had called about the follow up on my referral, they had decided to go ahead and schedule me an appointment for December 6. I called them December 5 and told them that they never sent me the link to the papers I was supposed to fill out prior to my appointment and they told me that my appointment was canceled because whoever I was supposed to see, had an emergency come up. and I asked them Why did i not get informed this information until now ? They told me that for whatever reason they didn’t put in my phone number, email or even an address in their system even though when I called about my follow up on the referral, they asked me for my number about four times just to make sure it was put in the system this time .
When I was on the phone with them this time they rescheduled my appointment for December 12 And when I was on the phone with them, I asked them for the address of the location and the day of my appointment. I drove to the address they gave me and it was a completely different address. I was eight minutes away from their actual location so when I realize this, I looked it up and was very late to my appointment, but fortunately they still seen me because I told them that they gave me the wrong Address. But since I was so late, they see me right away and didn’t take my ID and insurance card before I seen Someone to go over my medical records and when I was done with my appointment, I just left. No one had informed me that I needed to go to the front desk again and give them my information because It had totally Slipped my mind They called me an hour later to tell me that they forgot to get my insurance And ID information when they called, I was driving and didn’t have my insurance card on me so I asked them if they could look it up by my Social Security number They told me they weren’t sure but they would try and if it didn’t work, they would call me Back, Well, apparently, after I gave them my Social Security information, they couldn’t find my insurance and they never called me back And when I went to my appointment today They pretty much blame me that it was my fault that I didn’t call them back because they told me I was
supposed to call them back but over the phone. She told me that she Would call me back and then they had to inform me that they wouldn’t see me Because They don’t take HMO which they never told me before I asked them When I called about a referral if they take Blue Shield key medical And they told me yes, but Never told me they don’t take HMO .
I’m sure the actual doctor and obstetricians are great. I can’t really speak on that part because I haven’t actually seen a doctor there but as far as their front desk or whoever is on the phone to help you with setting up your information and appointments are just absolutely terrible.
1 /5
Teresa Schwan Everyone Ive felt with has always been professional friendly and very educated. Dr Kellogg is wonderful and goes out of her way to handle issues, she really cares. Ryan Travis chiropractor found the root reason for all my migraines Ive been on medications for most my life (since about 16) Close to 40yrs. He is wonderful and the girls in the office are always friendly and helpful... Will never go back to Family Healthcare if I can help it...
5 /5