The Best 21 highly rated medical facilities near San Rafael, CA

Anne Fuchs-Chesney I definitely recommend Dr. Peter Callander for hip surgery. From my experience, hes a very good surgeon & a nice man. It would be helpful if the office did not have to overbook & cause long waits but I guess the alternative is waiting many months to see the doctor.

Mindy Rosenberg I give Dr. Callander my highest recommendation for my hip replacement surgery. His team is flawless in follow-through, the type of written and verbal information they provide patients and questions that are answered. If you just follow what they say, you will have all the necessary information to have a successful outcome. Dr. Callander, was direct, supportive, took my specific needs into consideration (higher risk for post surgical infection) and acted appropriately which resulted a smooth and easy recovery process. I am extremely grateful.

Paul Mittelstadt I went to Dr. Callander thinking I needed his specialty, a hip replacement, and he convinced me my hip was intact and didn’t need replacement. I appreciate an honest surgeon and am happy to do PT instead.

Aynsley Foote Great experience…helpful and professional staff. Dr Callendar gives you a definite feeling of confidence about the procedure he will do. Just wish he wasn’t so booked up! (Too good and too much in demand)

Chris Lenzo Dr. Calendar is incredibly professional and kind. He explains everything in a clear and concise manner and makes you feel comfortable with what is necessary to heal properly. I would recommend highly to anyone in need of his services.

Brahmani Liebman I am so grateful to have Dr Haas as my husband’s and my doc. He is available, compassionate, smart and allows us to feel his genuine caring about us and our health. We both feel blessed to know him.

Alex Ogloza Dr. Haas was incredibly patient and understanding. Maybe the best doctor Ive had yet to date. Thank you Dr. Haas! Edit: Reduced my review to 3 stars. Got some bloodwork done but never heard back on the results. Scheduled a zoom meeting to find out if everything was okay and was billed for it. Youd think theyd at least send you an "all clear" email? Every other doctor Ive had did at least. Care was still great though, so okay with keeping it at 3.

Ashley Murphree Dr. Haas took no action on my abnormal lab results for a year. Each time, he would say "X on your labs is still abnormal. You look pretty healthy... Come back in 8 weeks" I was sick enough that I had to quit my job and he knew this. The appointments are only 7 minutes long. My request for referrals and tests were met with reluctance. His disposition made me feel like my questions were a burden. He made an inappropriate joke about men in my bed when I told him I had an improvement in symptoms through dust mite allergen control. I left his office with no direction and tears many times. I only wish I had moved on to another doctor sooner, I felt like I was stuck with him in order to not have to start over entirely with my history. By contrast, the allergist in his office, Janara Iman, is brilliant and listened to me, advocated for me, and solved a big piece of my inflammatory puzzle.

C Mallis Dr. Elson Haas is such a great doctor. The office staff is friendly and it just feels like you’re home when you’re there! And what preventative medicine place takes Medicare? Unbelievable. We are blessed to have them in our community I’ve been going there for years and highly recommend

Elizabeth Kelley I am definitely grateful that I have been a client of the PMCM for approximately 5 years. The entire staff works hard to give their patients attention and quality care. On my last visit, initially I felt that Dr. Haas was very abrupt during my session yet I have came to the understanding that without a lot of conversation he did respond to my needs quickly and professionally.

Tony Cutler I have been a patient of Dr. Gordon for about 11 years. Throughout this time he has proven to be an excellent primary care physician. He will recommend tests that may be an inconvenience but I always complete them knowing that he has my best interests at heart. The most important aspect in the relationship is that I have developed a trust that allows me to approach him with any problem I may have. Good doctors are hard to find and I definitely plan to continue seeing Dr. Gordon.

ANTHONY CUTLER Dr. Gordon is always thorough and receptive to my needs Ive been with Dr. Gordon for a very long time now. I find it important to have a physician with whom I feel comfortable discussing any problems I may be experiencing. I have never seen him react in a judgmental or surprised manner, I have a feeling he has heard it all before. I plan on continuing the relationship until he retires or something befalls me.

Nancy Barnes Dr Gordon is very thorough and asks me good questions about my health and life style. He keeps informed about the other specialists i see and test done and what they say. I have been his patient since 2013 and am completely satisfied that he keeps up to date in his field and gives wise council.

Anthony Dr. Gordon is an amazing doctor. It was my first visit, and we reviewed my health history, etc, as part of my having him be my primary doctor, as a new member of MDVIP. He spent well over 1.5 hours with that. He had a wealth of information about each area we discussed, and made excellent suggestions, and started to set up a plan for specialty referrals, sophisticated tests, etc. My opinion at the moment is that he is the best doctor I ever visited!

Allan Whitescarver I have been a patient of Dr. Gordon’s for several years. Prior to becoming one of his patients, I’ve had 8 or 9 GP’s. Dr. Gordon is by far the best GP I have had in my 57 years. He has an exceptional bedside manner, built on a foundation of caring and amplified by a singular wit and a broad and deep knowledge of ancient and current culture. Dr. Gordon is also a phenomenal practitioner. He takes time to consider and evaluate one’s symptoms and he does not always diagnose the first and/or obvious causative agent. In my case he has three times found longstanding ailments missed by previous physicians and has overseen their successful amelioration, greatly improving my quality of life. I feel fortunate to have him as my GP.

Lisa TR Excellent, efficient care that inspires trust. Competent and confident medical team from start to finish. Coordinator ensured timely visit for urgent need after initial snafu where both patient and coordinator shared responsibility for error. I have complete confidence in Dr Berrys medical expertise and cant wait for my husband to get his hip replacement. Thank you to Robin for the alacrity with which she got us in to see the doctor with his packed schedule. Lisa Roscoe

John Van Wagner Dr. Barry is a good doctor and surgeon. Hes personable and listens well, and he exudes confidence. Clear, concise and committed to making peoples lives better. Im grateful to have my full hip functions back and credit Dr. Barry for giving me back my active lifestyle, free of pain!

Naiyi Murphy Dr. Barry is an excellent orthopedic surgeon. He did outstanding total hip replacement on 8/23/24 for me. I nearly had no pain for the surgery. I am 78 years old. In my whole life, this is the second big operation. I came from Orange county to search the best doctor and the best hospital in CA. Dr. Barry s expertise and his excellent staff have given me the quality life back. Dr. Barry is very skillful and very efficient and very patient to explain everything I wanted to know. He answered my questions within less than than 22 minutes that he seems to work 24/7 around clock. I am very impressed by his expertise and good hearted spirit. Every day I am very grateful to him for doing the very successful anterior hip replacement for me due to my age. Dr Barry is the best and most respectable surgeon as I experienced. I highly recommend Dr. Barry being your surgeon if you have a chance.

Carol Murphy I was referred to Dr. Barry when my orthopedic surgeon told me that he would not do a revision to my left knee that he had replaced in 2010. He was afraid he would make it more unstable. Dr. Barry told me that he thought he could replace a part that was worn out, or replace the entire knee if necessary. Fortunately, it was just a worn out part. I’m very happy that my original doctor was honest about his capabilities and that I found Dr. Barry, who seems to be willing to take on challenging cases. I’m not fully healed but I am feeling fully satisfied with the results.

lAURIE Ransom Total Hip Replacement Journey at 3 weeks. For my posterior total hip replacement I was seen at UCSF by Dr Jeff Barry. It took a whole year to prepare me so I would be illegible to do the surgery. Smoking was one thing. I had to quit to get the surgery. The surgeries are scheduled 3 months out from the day my toxicology test came back clear from nicotine so the doctors are pretty serious about no smoking. At that point my pain was so horrible I felt like I was going to die and asked to move my surgery up which, thankfully, they did a whole month. I was genuinely surprised about how many people it took for this procedure but everyone had a role each as important as the next. Each made me feel so reassured that it was gonna be okay. My doctor even gave my a huge hug the morning before surgery. I’m now 60 and all of my team are much younger, but they know the latest in technologies for this procedure. For all of my misgivings about having such a younger team it all went away just from the little things like the hug from Dr Barry, and my nurse at Mount Zion sharing a personal experience the night after surgery looking out my window in my hospital room that I’ll laugh about for a long time. The pt at the hospital where my therapist grilled into me that crossing the midline will make me dislocate even though she was the sweetest girl this was something she made sure I realized before I left. Sending me home with everything I needed for recovery like a commode, a walker, a grabber a bathtub bench, a BREGG ICE COOLER (which was super important for pain). I almost needed a truck to get it all home with me. I mean, it might not sound like a lot but it really is important and meant the world to me. UCSF really does look out for their patients. I’m so grateful to everyone and my doctor. He did a great job! Thank you everyone from the body of my heart. Laurie R.

Kris Iwasaki Understaffed and overworked! This veterinary office has always tried their best with our little dog. Pup is 15 years old now…and healthy, thanks to the East San Rafael Veterinary Clinic.

I Have Antlers My two Frenchie girls always get the absolute best care here! My two year old Frenchie loves everyone who works there, and is much less nervous than at her previous vets office!

Jessica Eisenberg Everyone at this vet clinic is the best. They are efficient , caring, and honest. Appointments are relatively easy to schedule and they always give you a couple of choices. They have a scheduling tool that allows you to check in before your appointment making the waiting room experience less stressful for you and your pet. Everyone who works there is competent and present.They take great care of us and our furry creatures.

Veronica Archer Appreciate the attentiveness, the follow up and the time Dr. Dave spent explaining what was going on with my dog. Theyre not out to rip you off and charge huge amounts of money, they truly want your animal to feel better .

Rajan Dev We had our first visit to the clinic on New Year’s Eve and were so appreciative of the team, both getting us in quickly and the care provided to our senior dog with kidney disease. It was wonderful that our dog’s records were connected through thrive. Thank you!

Catherine Vire Incredibly caring compassionate patient and skilled surgeon. Lucky to have him do my surgery.

Nubby Shober Dr. Teasdale is an absolute straight-shooter who will tell you only the truth about what can or cant be done with your condition, and whether or not he can help you. Id referred and received Acupuncture patients from Dr. Teasdale at various times during the 2000s; but only saw him as a patient in 2016 for complications from a bike injury. He really knows his stuff. You just cant beat 35 years of experience. Having said all that, his receptionist is very protective of him, to the point of being rude. Bring her flowers or chocolate or something.

Nicholas Frade Dr.Teasdale and his team are simply the BEST Marin has to offer! He did an amazing job putting my ankle back together after a serious soccer injury. It involved the growth plates so now UCSF Pediatrics is involved to address the plate issue. His surgical ability, coupled with his no nonsense approach is what makes him a TOP surgeon, in my opinion. I highly recommend this practice- his receptionist Linda is amazing as well. She’ll do everything in her power for fair insurance reimbursement and follow through on everything meticulously- truly an amazing caring woman. I can surely say my hero is Dr T for helping me through my injury- every step of the way! Your very happy, thankful patient... Nicholas

kandy55 faith LINDA at the doctors office needs a little more customer service skills!! you dont hang up on customers. is this how she treats your patients??? she was upset because I couldnt help her , she was calling the wrong facility, so I couldnt help her .

Pam Carey Dr. Teasdale is the best! I shattered my left leg over four years ago. He did an incredible job of making my leg usable again. I can walk! I can drive- stand up - even boogie a bit. Thank you Dr. Teasdale! Dr. Teasdale never quit me. Im in my 70s and there arent words enough to say how very grateful I am.

Cellulosetraffic Non “Non-CelluloseTraffic” Dr Harless was fully present with good sense of humor. I was glad to have him assess me and would schedule with him in the future if need arose. Thank you for being Kaiser, wonderful Kaiser. May the new lunatics in Washington D.C. avoid adversely affecting Kaiser and all the wonderful medical personnel. Thank you. I recommend you to everyone I know

Patricia C. UPDATE 03/11/25: I wrote a review on Jan. 28th, 2025, and received a response (I supposed by an AI) on Jan. 30, 2025 asking me to contact them via email for further assistance. I emailed them on Feb. 9, 2024. It is been over a month and I have not heard from anyone. HORRIBLE CUSTOMER SERVICE! I need a resolution... Calls are not answered and emails are ignored. Kaiser is a big company and my problem most likely is a minute problem for the company but for me it is not since the bill for the visit where I was not helped but surely discriminated and mistreated does not stop coming to my house. ORIGINAL REVIEW 01/28/25: ER experience: Dr. ALYSSA KIMBERLY SCHRAGE assisted me. She was rude, condescending, heartless and A RACIST. I had a horrible headache, I couldnt breath, my chest was hurting and my blood pressure was extremely high. Her comment to me was "The ER is for people who are dying, you need to go home, take Tylenol and schedule and appointment with your primary care doctor." I explained to her that I had been without medical coverage for over 6 months. And that I had already scheduled an appointment with my primary care doctor besides taking Tylenol for over 24 hours but it was not helping. At this point, she took a step away from me, Iooked me in the eyes, and asked "You do have coverage, no?" I said yes, I now do. She then continue to say "Good, we can proceed." So I pointed out to her that a vein on my neck was hurting when I was taking deep breaths, my head was pulsating, my eye twitching and my ear stuffed. She then said "Well, we can take some x-rays to check your lungs, if you want, but you dont need it because there is no connection between your lungs and your neck." So I asked what about the headache and the blood pressure and she said "Thats normal, people get cluster headaches." True, but at that moment that was not normal for me hence why I was in the ER. She then ended with "Come back if you have Pneumonia or cant breath at all." Mind you the ER was completely empty, her attitude was not due to her being busy. Even if she was right about me being in the wrong place, she could have been nicer and approached me with a better attitude. I went to the ER because I was concern about my well being, not for someone whose job is to take care of others to tell me to go home to wait to be dying to then call 911 for help. I felt discriminated against and the disrespect she treated me with was just overwhelming. I left the ER crying to end up having an anxiety attack in my car. I was already struggling and she was the cherry on top. My appointment is in 2 weeks. If my primary care doctor finds anything that could have been handle in the ER visit I am blaming Dr. Schrage for any complications.

Heather Green My partner had the pleasure of being treated by Dr. Black at Kaiser, and we couldn’t be happier with the care he received. Dr. Black is not only highly skilled but also genuinely compassionate and attentive. From the moment my partner walked in, he felt like a priority. Dr. Black took the time to listen to all his concerns, thoroughly explained his treatment options, and made sure he was comfortable every step of the way. We left feeling grateful to have such a dedicated doctor on our side. I highly recommend Dr. Black to anyone looking for exceptional medical care at Kaiser.

Virginia Farnsworth Molly was extremely knowledgeable, practical, and a very good listener. She problem solved multiple issues and helped me identify a pathway to knowledge that will help me go forward with pursuing technology to improve my hearing. Dr. Molly Cooper clarified how to use features on the hearing aid app, replaced uncomfortable domes with a different style which are much more comfortable, discussed features on newer technology, activated tinnitus masking on current HA, and adjusted for best sound. She is friendly, professional, and inspirational. I am so happy with the care I am receiving from her.

LovemyPets4life Kat Dr Cheng has been my pain doctor for many years, hes very kind and listens. Hes gentle when he gives my injections, and I recommend him and his dept, for anyone suffering from chronic pain

Dave Froker My doctor and his assistant are fabulous. Kaiser offered the physical (I didnt have to ask for it), and I was seen quickly. My doctor is wonderful: kind, insightful and proactive. The assistant was very competent. I dont see how they could be better.

Gail Lester Dr. Kenning listened well, was well versed on my recent medical events, responded to each of them, ordered needed tests, discussed with me how to proceed in my treatments. She was personable and professional. She followed through on explaining my test results and also contacted a specialist on my behalf.

Aileen Carew Dr. Tay is the best! I am grateful to have him as my doctor. He listens carefully, accurately diagnoses, and sets up immediate care. He also has a delightful personality.

Estela Zetino I am happy to have this week an appointment with Doctor Calvillo, she is my first doctor I had around 15 years ago in Marin community clinic and now she is working for Kaiser , I have not doubted to request her as my primary physician. She is very knowledgeable, patience , respectful, trustworthy and kind , the type of doctor who listen very careful the patient needs even more she speaks my language what’s make me feel more confident and comfortable explaining my feelings that how I am feeling at the moment of my visit . Thank you Kaiser for hiring doctors like doctor Calvillo .

Michael Lovejoy Dr. Sinnott makes you feel like she really listens and hears you. It is clear that my (the patients) best interests, at this time and in planning for a healthy future, is her priority and her focus. She seems extremely knowledgeable and skilled professionally. Her quick, clear-to-understand replies to test results and email questions and requests lessens anxiety and have been greatly appreciated.

Alexis Rockwell Fantastic pediatrician!!! It’s comforting to know that my children are in great hands! Her staff are so kind and friendly as well.

Maryia Meliuk We absolutely love Dr. Greenberg. Both our kids (5 & 7) see and adore her. She always takes time to listen to our concerns and answer all our questions. Dr. Greenberg always shares helpful tips and makes us feel heard. We 100% trust her expertise! Office staff is super friendly too, absolutely love our experience there!

Sevda Jannatirad Best pediatrician I ever meet. The only thing that I can say about her is, she has magic hands.

Enrico Filippelli Awesome doctor no nonsense right to the point. Love it

Monica Noah Del Vecchio Dr. Greenburg is so fantastic. I’m so great full she’s my sons pediatrician ❤️

Carol Sheldon While she had a private practice I found her trying to help me with a nose issue but unable to. This spring I attempted to make an appointment with her. No one answered the phone for weeks. I was not aware that shed joined another practice and was no longer in her former location. I think it was totally irresponsible of her not to let her patients know her new information. Now that I know it will take 2 more months to see her. I will be looking for someone else.

Joan Wilson Dr Hribar is busy, but she also takes time to know us and answers questions thoroughly. We respect her expertise and like her! She’s an excellent doc.

Shannon Dunn-Delgado Dr. Hribar is an expert in her field. She is highly skilled and has an excellent bedside manner. Highly recommend.

Sola ancelovivi While I was waiting for my appointment at the parking lot, I saw Dr. Hribar walking a very old patient to his car, beside of being excellent Dr, also she show me her sensitivity as a person she is.

Dr. Catherine Cox Very personable & efficient doctor. I went in with multiple ear issues, all of which she addressed (and treated) with practiced skill. Friendly staff, too. Highly recommend!

Lydia McGill This is the best place! ALL physicians are the bomb!! You wanna be taken care of in the best way EVER? This is the place for you. I was with kaiser for 25 years, sick the whole time. Changed to this place, they sent me to see doctors from head to toe, was showed love and I am here to stay! Marin health on Rowland is the BEST!

JON LARSON The MyChart system allows Email communication with the Providers, the ability to schedule appointments, the ability to quickly view the results of tests, and the ability to review ones own medical history online.

Michael mar gaona Took my friend there...very clean,modern n his doctors were very nice

lia medina I have been a patient of the Novato Prima Medical Center and cared for by Dr. Leslie Debrier for a number of years. Dr. Debrier gave excellent care to me and others.. RNP Merri Mattori took her place. She has incorrectly filled out medication prescriptions that I have been on for eight years. I have chronic illness and had a cardiac cath last week. Today is Thursday and I have been calling her office since Monday. Today I called five times. I was told by the very nice people in the call room that RNP Merri Mattori has had my prescriptions on her desk waiting for her signature for three days. I am now suffering from a migraine headache, my heartrate is up from 57 to 98 and I am going threw withdrawal with palpitations. Her behavior does not reflect Prima Medical goals for Patient Care. I was critical care RN including a PIC line Rn for twenty years. I was nominated by the International Nurses Association for a performance award in Leadership. I cant imagine treating a patient as I have been treated by RNP Merri Mattori.

Chrysandra Rissman-Comaduran Quick, quiet, large waiting room

joanne marion Excellent and caring physician. I brought my 97 year old friend to him for a pre-op visit before her cataract surgery and he was so gentle and kind to her. She was so impressed she sent him a thank you card!

Robert Correa Great Doctor! always willing to listen. very passionate about his patients.

Elise Brinck Dr. Habis is so thoughtful and compassionate. He is careful but proactive in his care and a great listener. My 20 year old son sees him as well and really has a connection with him. Highly recommend.

Sean Kelley Impossible to reach, doesnt return phone calls, charges $400 for office visits.

Katherine J. Higgins Highly recommended! A doctor who listens!

Jacq JACQ Dr. Palfy and Karen are the best! We have twin boys and are first time parents. We call for any concerns and theyre always responsive and attentive. Couldnt ask for a better team for our boys. When they were first born and we had to do the nicu, Dr. Palfy was there multiple times just checking in on them and keeping discussions open with the nicu team and hospital pediatrician. Cannot say enough positive things about them.

Renee Cullinan Dr. Ornstein and the entire team at Marin Pediatric Associates are the best! They have cared for our son starting when he was just a few weeks old through to his launch into college just weeks ago. In addition to great medical care, they have always taken the time to build a strong relationship with him and with us. If youre looking for a doctor and a medical practice that will be a partner as well as a provider, this is the team!

Corina Davis We have been taking our children to Marin Pediatrics, and to see Dr. Ornstein, since they were babies. They are now 7 and 9 years old. Marin Pediatrics is a fantastic practice with wonderful, friendly nurses and a lovely front desk staff as well. Dr. Ornstein is the best of the best when it comes to pediatricians and we are so fortunate that weve had her in our lives for so many years. She has gone above and beyond many times, taking the time to get to know us as a family, understand our childrens needs and help us figure out what is best for them every step of the way. She is thoughtful, kind and loving, but also so knowledgable and direct in the most helpful way. Shes so easy to communicate with and we trust her advice implicitly. Honestly, Im not sure what our family would have done without Dr. Ornstein, as shes been so critical in helping us navigate a number of different challenges over the years. We highly recommend Dr. Ornstein and Marin Pediatrics to anyone looking for an amazing pediatrician and a wonderful practice.

Kristin Tremain Davis We love Dr. Ornstein and the entire staff! They’re very good with children and good doctors and medical staff. Highly recommend.

Greg Hayes Dr Palfy is a really great and caring pediatrician

Ira Kaplan Dr Wolfe has helped me so much the past ten years after being diagnosed with multiple ailments. His demeanor and professionalism has been amazing and when he didn’t have the answers he was actively looking for the top specialist that knew the answer.

Jean Mansen It looks like older reviews got scrubbed or deleted. Maybe Wayne Wolfe is paying more attention. For his patients’ sake, I hope so. But, he prescribed a near lethal dose of medication, failed to do requisite blood and lab work, ignored the results when I went to have it done on my own… I was rushed to the hospital. In ICU for a week, and for much of that my husband and son were told I may not live or might have permanent brain damage.

Jane W. I can only say my husband thinks he is easy to talk to, and that he may have saved his life by taking a certain complaint seriously that other MDs ignored.

cindy dehan Dr. Cokgor is incredibly smart, thorough and a good listener. She seems to be a great detective, ordering tests to help figure out my childs chronic headaches rather then just prescribing medication. I appreciate going to a private office and not having to deal with the challenges of the large hospital system. Her front office is very helpful with scheduling and working with our insurance. I appreciate it!

Stephen Hayes Nuerology is very complex. Dr Cokgor made it understandable and helped in my healing in a big way! Im deeply grateful to her..

K N After a long history of impeccable medical treatment, this office’s, utter lack of flexibility, understanding or humanity from a billing standpoint has sadly made me have to switch doctors. Be very cautious when dealing with the front desk staff, they are likely to not return calls, and hang up on you when you do get through.

Lee Kirkpatrick Dr Cokgar’s Office isn’t impressive, but she is an excellent neurologist. When an MRI showed a surprise small blockage (without symptoms) in the brain, she knew how to get tests done quickly which would indicate the actions necessary to significantly reduce the chances of another blockage and the effects of a stroke. She listens well, speaks succinctly and explains things well. She is often called in to the emergency department at Marin Medical Center (Marin General Hospital) when a neurologist is needed.

Bridget Johnson This is the worst doctor I’ve ever seen. She has zero empathy for her patients, is rude and condescending, always in a rush and does not have accurate information. I’m not even sure she is actually a doctor. Additionally, her office staff refused to follow up with my insurance regarding a medical exception for a medication I need. Now, they kept me waiting two months with zero progress and I’m left to start the entire process all over again. Trust me, you’re much better off being on someone else’s waiting list for months than wasting your time with this charlatan.

Pauline I wrote a complete review and it disappeared. Not fair! I would not stop until this goes out there. On our 1st admission...found out that they were giving my husband morphine and he was so out of it they could not wake him up...after complaining for days...he ended up at the emergency. At 2nd admission they did the same thing...we was bleeding internally and then ended up in emergency. 3rd admission at Kentfield he was trying his best to recover from his stroke. He was moving around, talking and telling stories, combing his hair and brushing his own teeth... trying to leave to go home. Then the therapist said something was wrong. He would not wake up to participate in therapy anymore. Then were giving him morphine every 4 hours and he was passed out. I will continue at a future date. 1 star is way too much for what we encountered.

C.J. Dacasin I wish I can do a zero star or negative. This location does not pick up the phone or even leave. I recieved a call today and picked up. I heard talking and kept saying hello but no response. I called immediately right back and asked to speak to the nursing staff. When transfer to the nursing staff I asked to speak to the nurse over my father. She stated "Can you call back in 30 minutes." I told her, "I just revcieved a phone call and I want to speak to the nurse." She then proceed with, "Oh well they are in huddle you can call back." I informed her with, "My dad has been there for almost 2 weeks, and every time I call the front desk or the nursing staff, there is never an answer. Since you answer now, I want to speak to the nurse." She replied with, "Fine I will transfer you to the nurses to see if they answer" I get transfered to the nurses station and someone picks up. I can hear a male and a female talking as I keep saying "HELLO!" But there is no response then leads to the phone being hung up on me. For the past 10 days the only way I have recieved updates on my dad is from my Auntie who has been visiting. This is upsetting that Paul talk so highly of this place yet the customer service is not helpful. I was even updated by family that the social worker was wondering why my father was there and asking the visitors along with proving information to those that arent even on the contact list. This i believe is a break in HIPAA as well. If there was any issues or concerns they could have called me back, have their phones on or be at the nurses station to pick up phone calls. I even tried other departments and no one picked up. I will attach a picture of how long I waited on the phone one day when I was transferred to the nurses station. I was able to drive home grab something for my kid, drive to the school, go inside to drop it off, return to my car and then still be on hold and never get an answer.

Suzanne Dumpert I am a coma survivor who experienced Kentfield in 2005. I was in a long term, non drug induced coma lasting from thanksgiving 2005 and emerging Valentine’s Day 2006. Accepted to Kentfield, they began my 10 year journey of all therapies culminating in an individual who nobody can imagine would have ever been in a 3 month coma. Thanks to all the doctors, nurses, and therapists who’ve changed my direction in life.

Alexis DuBois If I could give negative 5 stars I would. Kentfield Hospital accepted my dad as a patient in June of 2022, claiming they had the facilities and staff to take care of my father who needed extensive care. It turned out that the nurse staff completely neglected him, my mom and I would spend hours there every day and eventually ended up having to do their job for them. My dad was once left in the hallway for over 2 and a half hours. He was paralyzed and had extreme brain damage after a tragic accident. He was soiled and agitated, many staff had walked by him and yet no one did a thing for him. If you are thinking of admitting your loved one to this facility, I very strongly recommend looking at other places that truly care for their patients because Kentfield does not.

brooke williams I had a dental cleaning scheduled and they refuse to do cleaning or exam because I chose not to do x-rays because I’m pregnant. They wanted me to contact my old dental office to receive x-rays and I have to reschedule. So I sat in the waiting room for 45 minutes when nobody said anything about this until I got into the room with the doctor. The people in front have no idea what’s going on. The dental assistant or hygienist wanted me to sign a form that I am refusing x-rays when I had no treatment done. You cannot make people take x-rays when they are pregnant!!!!

Reed Wilson I had a good experience with two cavities that were deep and each of the fillings took an hour but were completed to my satisfaction. Also, I recently got new denture plate and am happy with it. Dr. Roong and assistant were very professional.

Alex Maier This was my clinic. I waited on the phone for an hour for them to tell me they moved and got rid of my records. Instead of treating my like a return patient that I am I got advised not to go there even though it’s the only place for my insurance. Also if they can’t take new patients why make people wait an hour just leave an automated message. I feel like deleting patients records should be illegal but what do I know.

Rich L. They have cancelled my kids appointments multiple times without notice

Paola Miranda Great services A+ , all the staff are amazing, really make me feel comfortable, I used to hate go dentist, but they change my mind

Julie Green She needs to be more engaged with her patients.

Kelsey Baker My 87 year old grandmother has been a patient at this practice for a few years. It has always been a busy office, as many doctors offices are, but our experience receiving medical advice and care within the last year, since my grandmother has been living in an assisted living facility, has been horrible. Our main grievance is with the front desk staff, who are at best unhelpful, and condescending and negligent at worst. As an example - my grandmother has recently been suffering from back pain. It has been difficult to determine the cause of the pain. so we have been trying different medications to try and figure out what is going on. Each time a new medication is prescribed, Dr. Lohtia’s office needs to fax the order with a doctor’s signature to the assisted living facility where my grandmother lives. Every time, without fail, we have had to call and check in with the front desk to ensure that the order for the medication has been processed correctly multiple times. And every time it is delayed. During a recent call with an office receptionist, after asking if we could expedite the order for the medication to get it fulfilled within that day, we were told “Doctors move at 10, 20, 50 miles an hour. That is all we can do.” We often had to ask the assisted living facility to send a fax request to Dr. Lohtia’s office as an attempt to expedite the process. When we asked an office receptionist if they had received a fax on this occasion, we were told: “Well, we get hundreds of faxes a day.” Seemingly implying that Dr. Lohtia’s office can not be counted on to reliably receive communication via fax. Once, I was able to speak with the doctor’s medical assistant, who assured me that new patient prescriptions are usually processed within the same business day, two business days at most. This has not been our experience at all. The assisted living home where my grandmother lives told us they have had issues with Dr. Lohtia’s office with other patients as well. In this particular instance, we began to suspect that my grandmother’s back pain may be a kidney infection. She submitted a urine sample to Dr. Lohtia’s office, and Dr. Lohtia recommended she NOT take an antibiotic based on the results (which included a high white blood cell count). About a week later, my grandmother was admitted to the hospital due to labored breathing, and as soon as she was admitted to the hospital, they did blood and urine tests and immediately determined my grandmother has a UTI and put her on medication to address the infection. Given our experience with Dr. Lohtia’s office over the last year, we have decided to leave her practice. This pattern of behavior from the front desk staff, and practice at large, over a year or longer indicates serious problems of competence and standards of care. I lost count of how many times we were on the phone with front desk staff and felt ignored and neglected. I am so relieved we don’t have to feel constant frustration, confusion and helplessness in regards to getting sufficient care for my grandmother. I am considering writing a complaint to the medical review board, because no one deserves this kind of treatment from a doctor’s office, especially for an elderly family member with recurring health issues.

Evelyn Weiser I have found all the staff to be warm and conscientious. The whole radiation team are kind, Dr. Chang is extremely thorough, caring and responsive. Dr Ho also very caring. The nurses are great. There have been a couple miscommunications between doctors and schedulers but overall I feel lucky to have medical care this good. Many people don’t.

patty hill I was referred to Dr. Chang for radiation treatment and was amazed at how warm, compassionate and sensitive she is. Considering she is a PhD, I thought she might be a very smart but distant caregiver but found the exact opposite. I wish she could be my primary care doc, she is so wonderful. My first visit to discuss treatment, she spent two hours with me answering questions and reassuring me about my fears. In my many visits with her, I never once felt rushed by her. Incredible care.

Jay Valdes After my experience with this place... I dont know why Im so surprised with the reviews Im reading posted 1-2+ years ago. Nothing has changed in regard to their horrible bedside manners at the receptionist desk. Their communication and sympathy skills are unacceptably subpar. Yall are literally dealing with patients who are incredibly ill. Being diagnosed with cancer has other implecations; not only your physical health. Theres something called mental health as well; did your receptionists forget this? To be rudely direct with your communications is absolutely-100%-unacceptable. We missed a call from the doctors office and called back immediately. The phone conversation went something like this: "Hi, we just missed a call from Dr. (purposely leaving their name out). Can we be connected to them please?" "Do you have an appointment?" "No, but we missed a call from him." "Do you have an appointment?" "No... we just missed the call." "Whats THE name?" (Opposed to what whats your name, or whats the patients name) "Its (purposely leaving their name out)..." "Do you have an appointment with Dr. X" "No, we do not, can we get connected with Dr. X. We just missed a call from the." Like... Seriously? O-M-G! What this receptionist didnt know is that my mothers mental state is not good. Shes dealing with some incredibly tough situations, some manners and communication skills would be deeply appreciated. My mother accidentally deleted the voicemail that was left because her hands were shaking and unstable from being so nervous and stressed... We had come to the S. Eliseo location because they have FAILED to ask my mother if she had any allergies. She was supposed to have a CT scan, however she couldnt complete this test due to their negligence. They never prescribed her with the medications she needed to be able to take the CT scan. My mother literally has a timeline of her lifespan identified by one of their doctors. Time-is-of-the-****ing-essence here, how could you **** something like this up with a TERMINALLY ILL PATIENT?! Where is the QUALITY CONTROL?! What in the actual F is going on in this place? If I may make a couple of suggestions. Dont forget about what your patients are going through. If youre an unhappy person, dont work for a cancer patient care facility. Everyone, especially your patients will greatly appreciate that.

Jen Stone Poor communications between doctor and patient care coordinator. Information rarely passed along accurately, requiring endless calls to straighten out mistakes and missing information. Doctor frequently out of town, unavailable and unclear about status of case. Doctor with wholly disinterested bedside manner. Doctor unable to manage patient and family expectations. Overpromised. Underdelivered. And, a center that could not care less that a patient responded poorly to doctor’s treatment plan. If I had it to do all over again (and I don’t) I’d go straight to UCSF. Do not take someone you love here for cancer treatment.

Jane Taylor If you need a hematologist go anywhere but here. I was referred to Dr. Metzger by my primary for follow up on some abnormal blood tests. His very rude assistant sent me a mountain of paperwork which I filled out and sent in. She said he needed all my medical records which would take some time to review. I kept telling her he just needed to order some follow up tests. I called repeatedly for two months and she kept telling me he hadnt decided whether to "grant" me an appointment. Finally I complained to my primary and who sent him a note - he sent her a note back saying SHE should order the tests! The test results came in and though I called his assistant who said she would send him the test results to review I never heard back. My primary said she didnt know how to interpret the results so she asked him to but got no response. She then referred me to UCSF Hematology and I had an appointment with a hematologist there 2 days later.

Ronit April Varga It was a wonderful birth experience for my client. The team of OBS, Midwives, and nurses was beyond amazing. She was able to push for 4 hours, take a break, and then give birth to her baby past the “ hospital pushing time limit.” The rooms are spacious, with an oversized jet tub, yoga ball, peanutball, and incredible views of Mt Tam. You have all you need for a home-feel birth journey. As a doula, I feel welcome and supported by the medical team. I also know that my clients will have the highest support for natural birth possible in a hospital setting. This is the BEST hospital in the Bay Area….

Matt Austin This hospital is run by crooks. I was visiting town when my toddler got a fever. Took him in to be seen. Visit was an hour long. Got some Tylenol paid my copay and on our way. They charged us thousands of dollars. Billed $350 for a dose of Tylenol. Insurance covered some but they are now trying to rob me for thousands of dollars more. These people are monsters. 4 generations of my family were born here. I’ll never go back.

Sally Kuhlman I spent the afternoon in the Emergency Department yesterday (Friday afternoon!) and wanted to give a shoutout to the whole team! From security, to check in, to the nurses, doctors, and technicians everybody was friendly, patient and so supportive. I have to say this was the best ER experience I’ve ever had anywhere. I have spent time in various ER’s with family members throughout the years. This waiting room was clean. Security guards were constantly making the rounds. The medical staff was working hard and fast. They got interrupted when talking to me because it was busy but they stayed focused and came back to address my concerns. I am so grateful that this is my hospital. Thank you.

Leslie G Enter at your own risk. The cardiac dept recently ignored my mother’s DNR (do not resuscitate) order. She is 87 with a long long list of medical problems. None curable or even manageable at this point. After resuscitation they put a pacemaker in …not sure how my mother even approved that yet it happened. Feels like they see a cash flow with her. She was mostly catatonic after the pacemaker. By the time I got to her they had pumped her with some drug to “awaken” her She is not herself and per her durable power of health would not want to live like this. Yet, she is now having to go to long term care without the funds to even pay for it. They are trying to push her out the door. It’s been one unpleasant conversation after another. I’ve tried reaching upper management even board of directors and nothing. Most of the drs I have talked to since this occurred are Appalled and would not have proceeded this way. Too bad we got the Dr / nursing team who just didn’t care. Time to hit the media and lawyer up. So unfortunate that this is how they “care” for patients. Profits over patients should be their motto. Shame shame shame on you. Oh and they can’t even spell her name right on the board in her room. Really?? Do better.

Raj Kundra my uncle recently "received" care for heart related issues. i swear to god the "hospitalist" taking care of him must have been 80 years old and was clueless as to what was going on. the next doctor that took over (had 3 different doctors over the course of 5 days!) was super young and was in and out in less than a minute and told us he didnt have time to talk to us about our concerns. completely rude and no emotion, no empathy. the third doctor took over the day we were discharged and wondered why we were even hospitalized!!! mind you my uncle has dementia and was put in these cruel restraints for 4 straight nights. it was a complete nightmare experience with 0 communication from the "doctors" here who all seemed like temps collecting a paycheck. we are bringing our uncle to UCSF next time. this hospital has gone way downhill since the name changed