Auto Check Center - Irvine (CA)

1 /5 Rick Bradley: I went to the location at 8:15 AM. I was the third customer in line. I was told it would be 30 minutes. The manager took my key and disappeared. One hour later no car was being smogged and no one advised the waiting customers what was happening. At 9:20 I asked a mechanic what was happening. He said the computer went down so they couldn’t do smog tests. I told him I wanted my keys back. 5 minutes later the manager came up and couldn’t say when or if the computer would be back up. I left went to another store and was done in 15 minutes. Customer service definitely not a priority here

5 /5 Sina Mozdbar: Exceptional covered waiting area outside with comfortable seating. I was extremely pleased with my brake service and how quickly they were able to do the job. 10/10 will recommend to all friends and family for any car they have.

5 /5 Dennis Kosmer: This place is fantastic. Ive been to several other mechanics in Orange county and have been ripped off every time. The guys at the front desk where phenomenal. They explained everything in detail the price never changed and they treated us better than any other mechanic shop Ive been to. I took a car in to get smogged and brought it back the next day for an oil change. I have three other vehicles and I plan on having them all serviced at this shop. I cant stress enough how professional and reasonable this place is. I highly recommend this shop. Kimberly and Dennis

1 /5 Илья Серов: Terrible service with incompetent staff and an appalling attitude toward customers and their vehicles. First, during the initial diagnostic, I was charged $150, and they confidently claimed that the issue was with a faulty AFR sensor. However, another shop determined that the problem was not the sensor at all but the PCV membrane. After replacing the membrane, all error codes disappeared, and the car became fully functional. When I returned for a smog check, the staff conducted the inspection, found no errors, confirmed that all system monitors were ready, yet still claimed that I failed the smog check. They did not provide any explanation or specify what was wrong since all issues had already been resolved, and the vehicle was in perfect working order. Instead, they told me to drive an additional 1,000 miles, which is completely unreasonable, especially considering I had already driven over 200 miles after fixing the issues. This demonstrates either a lack of competence or an unwillingness to perform their job properly. Additionally, I witnessed a shocking incident where an employee of the service center, while driving out of the service area, hit one customer’s car with another customer’s car. Many witnesses saw this, but the staff failed to address the situation in any way. My vehicle was also returned to me with signs of careless handling. If you value your time, money, and vehicle, I strongly recommend avoiding this service center. Such negligent and unprofessional behavior is unacceptable!