1 /5 PS Horsemanship: Where to begin…. I brought my truck in on 4 th of October Because I thought my transmission had blown a hose. I shared the information I had with them and after about 24 hours, I was presented with a quote for approximately $10,000 for a brand new transmission from some third-party manufacturer.. Mind you it had been less than a year or just over a year since I had my transmission replaced at this shop. They had no record of the truck ever coming in in the first place, nor were they willing to search through their records to find any documentation of the repair that had been done. I had to go through my documents and find the receipt for the then $6500 job That they had done on the truck last May when I provided them with those details they were able to confirm that I had in fact They had in fact worked on it. Next thing I know, after only authorizing a diagnostic procedure my truck and transmission had been separated, and the transmission was on its way to Florida. They did this without my authorization and without providing me with a quote as for how much it would cost prior to doing so. After about five weeks, they told me that I would have to pay them approximately $3000 in order for them to ship my transmission back from Florida where the warranty that I had purchased transmission with was paying for the work to be done to replace it or repair it When I commented to the owner that I had never authorize the transmission be removed from the car in the first place he got quite volatile with me and told me that if I did not pay them, he was going to put a lien on my truck for the 40 or 45 days. It had been there and charge me $100 a day for Storage of the vehicle that they had disassembled. Begrudgingly, I paid this in full prior to the job being done. After another week and a half the transmission had arrived from Florida and was installed in the truck.
At this point in time, I realized who I was dealing with. I asked them the price for an oil change just for the price and they sent me some ridiculous quote for about $250. I did not agree to have this oil change done nor did I sign or authorize anything to be done at all beyond the diagnostic originally yet they went ahead and did the oil change supposedly charged me another 250 bucks, Said that they clean the air filter, replace the oil filter and change the oil. The air filter had obviously not been cleaned, The cabin air filter which they Charged me for does not exist on my make, and model and the oil was black when I arrived at the shop immediately after they had changed the oil supposedly. The new owner, Mead is Terribly unethical. To top it all off upon arriving home I realize my truck is leaking transmission fluid so all in all between the rental car for a month and a half the transmission Repair(Which is supposed to be under warranty?), The oil change that was not done, I’m out about 8,600$.
At this price point I would’ve been better off having a custom transmission built in a week by any number of other providers, but because the transmission was removed and sent cross country I was forced into doing business with what is by far the worst shop I’ve ever done work with.
Would not recommend to anyone to bring their vehicle herez
