BMW Service Center - Fairfield (CA)

5 /5 Karanveer Deol: Had a negative experience working with the first service advisor they assigned me. Luckily, I was then assigned Matthew and highly recommend working with him. He stepped into a tough situation and really appreciate the way he handled it. I hope management reads this because he’s an all star and deserves recognition. Thanks again Matthew!

5 /5 Oscar Altindag: Raymond at the service department was super helpful. Brought my X7 for an oil change. You normally don’t get complementary vehicle for a simple oil change, but he gave it to me anyways cause I had no other ride.Hhe also help me find a Interior part that I’m trying to change on my car.

1 /5 Tyler Gross: Had mixed experiences going here. First service was OK and there was clear communication with our advisor. However during the service our vehicle was lightly damaged and part of the requested service was not performed. We went back and they agreed to have the service finished and the damage repaired. After 2 weeks we were told the service center was waiting on parts. 4 weeks later, we were told the car was almost ready but the service center was backed up. Additionally these updates only came after I reached out to check on the status. After 6 weeks our car was finally returned to us. The damage was fixed however the original service that we requested was STILL not completed. I called the service manager and left a message but did not receive a call back until I called and left another message. Overall quite confused why my vehicle was with them for 6 weeks yet the service was never performed all while the communication was sparse/non existent. Since then, I have gone to another BMW service center and the quality and communication has been significantly better.

4 /5 Roger Page: Car was in for a routine oil change, during multi-point inspection it was recommended for additional service which I agreed. With it being late in the day on Thanksgiving eve I was worried about them not being able to contact my 3rd party warranty company to submit a claim. Jose my svc advisor was able to and he called to inform me that the service was covered and the recommended service would be done. Being the next day was Thanksgiving, I was worried that my son would not be able to drive back to SoCal on Sat to beat the holiday traffic.I had to wait a day or so for the warranty company to send payment . Overall I was pleased with how everything work out! My son was on his way back to college as planned! Thanks

5 /5 shawn daee: Beautiful dealership. Great staff in service and part department. Great experience. In and out in an hour, and it’s close to Napa too. Loved it.