Golden Gate Auto - Fairfield (CA)

1 /5 Latasha knighten: I took my car in for an oil leak check and spent $1,236 on repairs that Matt, the owner, identified as necessary. He told me it was a big job that would take a few days. When I called him on Monday to get an estimated time frame, he was dismissive and said he would contact me. I explained that I needed to rent a car and required an estimate to extend the rental. When I picked up my car, Matt showed me the part that was leaking. However, just two days later, I noticed the car was still losing oil rapidly. When I contacted Matt to let him know, he said I could bring it back on February 22. But when I called on February 21, he claimed he never told me that and suggested I come in the following Saturday instead. On March 1, I returned for service again. When I asked about a timeframe, Matt was rude. I reminded him again that I didn’t live locally and needed to make transportation arrangements. After they finished working on my car, he said they fixed the initial leak but claimed the other leaks weren’t his responsibility. I had to send a male friend to speak with him before Matt clarified what was supposedly fixed. He had backtracked on his assurances concerning the repairs. My dad went to the shop to discuss the issues, and Matt offered a different story, insisting he never said he would fix the other leaks. My dad pointed out that since I came in for the oil leak, it was Matts job to identify and address all the necessary repairs instead of just focusing on one area that he felt he needed to fix. A couple of weeks ago, I took my car to Jiffy Lube for an oil change, and they reported rapid oil leaking, advising me not to proceed with the oil change due to multiple leaks. I then drove my car back to San Francisco to a trusted mechanic, who informed me that my car was leaking from five different areas. Ive also spoken to two other customers who had similar complaints about Golden Gate Auto not fixing their cars properly.

5 /5 Jessie Mercer: I brought my car in for engine repair, and the team quickly diagnosed the issue and explained everything clearly. The work was done on time and at a fair price. My car runs like new now, and I couldnt be happier with the service. Highly recommend Golden Gate Auto for honest, skilled engine repairs.

5 /5 Lora Kluber: Matt is hilarious and an honest and great mechanic. I like his sassy attitude. I would recommend you go here for your services! I brought my parts in and they did a few quick fixes for me. He also gave me helpful info on something he wasnt able to fix but let me know the issue was recalled and could be solved at the dealership.

5 /5 Mazae Boyd: Been going to him for years. Great, fast work! Gave me an amazing deal for my most recent transmission and ac service. 10/10 would recommend.

1 /5 Candace Earls: Today was my third and final time coming to Golden Gate Auto shop to get my car serviced. Matt’s abrupt manner and unprofessionalism is beyond me. Today Matt and another employee were replacing my brake pads/ rotors and they got into an argument while I was waiting in the lobby. They were cussing at each other and Matt was mad because he said his employee never listens and is always on his phone. I was in pure shock listening to this argument. Even if his concerns were valid, it was very unprofessional to argue in front of a customer. **RESPONSE TO MATTS COMMENT!! Seeing as I cant respond to your comment, im replying here. First, looking closely on the wall doesnt tell me anything about you. Your actions do though. You didnt do me any favors sir. You billed me for the parts and labor and I have the receipt. I took off of work to get my car fixed and not once did I rush you. I brought things to keep myself occupied and if you needed more time you can have easily taken it. Start taking accountability for your actions. I see more about your character in your responses to negative reviews than I can see on your wall. And an apology from me? Please!