Lexus Of Thousand Oaks Service - Thousand Oaks (CA)

5 /5 Kerry Greenwood: Derek Bishop is a top-notch customer service technician. He was friendly & knowledgeable, and took me through the whole process of maintenance on my car plus other services he recommended that were needed. He set me up with a loaner car and made sure I understood its nuances (I drive a 2007 Rx 400h). A+ service!

5 /5 Larry S: just had my GX460 in for its 30,000-mile service at Lexus of Thousand Oaks, and I couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and genuinely customer-focused. Marc my service advisor, was outstanding. He kept me informed every step of the way, answered all my questions with patience and clarity, and made sure everything was done on time and to the highest standard. It’s rare to find someone so attentive and knowledgeable—he truly went above and beyond. The dealership itself is spotless and well-run, and it’s clear that customer satisfaction is a top priority here. If you’re looking for a place that treats both you and your vehicle with the utmost care and respect, Lexus of Thousand Oaks is it. Highly recommend!

5 /5 Carol Jones: Who would ever think that just bringing your car in for service would leave you feeling so uplifted? I certainly would’ve never thought this. I was dreading the hassle of taking my car in for its regular service (I’d put it off for several weeks, of course). But then I was greeted by a gentleman by the name of Graham. I was in quite a mood and made a comment about being stressed out over something? and within a few minutes Graham and I were exchanging ideas about life and the human condition and he had completely turned my mood around. As a psychotherapist I’m pretty good at doing that for other people, but no one has ever done it for me in the way that Graham did. After that wonderful exchange (Which to be honest, I didn’t want to end), I was in a much better mood. I was then escorted inside to sit with a service advisor, Derek Bishop. Derek continued the positive experience by putting me completely at ease, sensing any concerns I had about my car or the process of servicing it, And like his partner Graham, Derek left me completely uplifted by his unique and fun personality. To be honest, I’ve never written one of these reviews on yelp or anywhere else. I’m in my sixties and this is the first time I’ve been moved to do so. I think that speaks for Itself, doesn’t it? Carol M. Jones

5 /5 Kathy Touake: Derek Bishop provided excellent and top notch service when I brought my car to be serviced. He was very helpful , caring, professional, and knowledgeable. Knowing that I would be waiting 2.5 hours for my car, he ensured and went the extra mile to find me a restaurant and provided a ride there. I had lots of questions regarding my car which he answered and even showed me in person where the auxiliary battery was located and how to attach a battery tender. I felt well taken care of and glad I brought my car to Lexus of TO for servicing!!

5 /5 Stephanie Linh: Lexus of Thousand Oaks is much better than the Oxnard location. They have loaner vehicles readily available. They took great care of my car and me! Service rep Forest is so friendly and professional! There was even a video of the diagnosis from the mechanic. I will always go to them before any other in the county.