5 /5 Kassandra Ramirez: Called to schedule a coolant leak inspection. Talked to Oscar at the front desk for the majority of my repair. He was up front with the inspection fee and set me up with an appointment. Unfortunately, I missed it because I forgot why I set my alarm and snoozed it. Oscar was able to get me back in the same day but informed me that it will take a little longer to get around to since I missed the appointment. As a plus, they offer a complimentary Lyft to get back home.
Once they confirmed what the issue was (cracked radiator), Oscar gave me a call back and with a full estimate. I had hopes of providing my own part to reduce cost, but they don’t accept brought-in parts because they offer warranty on their work, and I decided to go through with it.
The price came out to what should be expected, no additional upselling was attempted, all associates I spoke with were professional/courteous, repair was timely, and my car is running well. 10/10 and Oscar is a pro.