Rosedale Automotive - Bakersfield (CA)

1 /5 Brittney Holder: Do NOT take your vehicle here unless you want to waste a bunch of money and fix things on your car that wasn’t wrong before being brought it. Horrible business. If I could give Zero stars I would.

2 /5 Tim Palmquist: The belt tensioner broke on my F-150, and I needed the repair done that day to get to work the next morning. I got the truck to them by 11 am, after I had verified with them in a phone call that they could fix it that day. I called about 3 pm and they still hadn’t fixed it, because they said they didn’t have the parts. I had already researched the parts and knew where I could immediately pick them up, so I asked if they could get it done if I brought them the parts, but in the midst of the conversation they said the parts arrived. They insisted on replacing the belt, claiming that it was torn, but I insisted on keeping the old belt. It looks perfect (much better than the belt they installed, which looked worn from the start). When I showed the old belt to the mechanic he admitted that he couldn’t see anything wrong with it. They did finish the repair that same day, just before closing time. But they did more than what I approved and charged me much more for the parts than I could have paid. In comparison, the identical problem happened two years ago when we were traveling through Georgia. Thankfully that time the shop got us back on the road in an hour and charged us $150 (less than half what I paid this time). I’m still dealing with the aftermath of this repair, as some new issues might be related. I knew it didn’t sound right the moment I drove away but I really didn’t want to deal with them anymore, and I figured they wouldn’t want to deal with me either, as it had seemed that I was imposing on them to try to get them to get it done that day.

5 /5 carlos coronado: From the moment I called this establishment, they were nothing but helpful. Julie is such a kind and sweet lady who helped me with every single issue that I had and there were a few. I probably had called 15 other shops and none of them wanted to help. Finally got in touch with this shop and Julie was quick, helpful and all around a pleasure. With 2 text messages and a picture we were rolling. The shop helped me with all of the insurance and took care of everything. Steven was on the insurance like white on rice and made sure things kept moving. I received calls at least twice a week to update me on what was going on and what was still needed. I was never in the dark about anything going on. I can’t recommend this place enough. Give them a call. You won’t regret it !! Thanks guys. The flex is back on the road !!

5 /5 S Anderson: The service advisors were very friendly and up front about everything. Communication after drop off was great!! This place was recommended by a different shop we went to and they didnt disappoint. They are honest and priced right. When we need repairs in the future this is where we will be going.

5 /5 Jeff Allen: Recently had work done on my 2009 for flex. Had some radiator fan replaced and the module. Work was done quickly and price was fair. Was kept up to date on repairs, so if more work was needed i would be informed. Definitely will be back here for future auto repairs.