3 /5 Joy Scott: I was extremely disappointed when I went with my husband for his procedure. I have had procedures and surgeries at other facilities, and my husband was allowed to go back to wait with me prior to having a procedure or surgery. During these occasions, there were instances where they wanted to get me prepped (IV, etc,) but then he was allowed back to wait with me until I was taken away. This surgery center does not allow anyone to come back unless they are in need of physical assistance or in need of an interpreter. Also, when he was done with the procedure, they called me to let me know they were bringing him down to the parking lot. Basically, you have to do your procedure all by yourself without any family support. This is not a COVID issue as everyone was walking around without a mask. I even asked them if I could come back because I had some questions for the doctor, and they told me it was not possible for me to come back with him, and a nurse could answer some of my questions afterwards. This is a terrible policy, in my opinion. Having my questions answered after the fact didnt help as my concerns ended up not being addressed because the procedure was already over. Had my questions been addressed before the procedure, they might have done a biopsy during the procedure. I believe that most people having a procedure that involves anesthesia would want to have family support by their side. Im not saying that the whole family needs to come back, but having one person with you is comforting. This place seems to lack a little bit of compassion in this regard. There were positives. The staff was really nice, and the nurses gave him really great care.
