SUPERCUTS
thephilprof It was a routine appointment but at one point a customer came in who appeared to be quite scruffy and possibly someone who lives on the streets. He wanted a wash and a cut. He had a lot of difficulty speaking clearly and was very unbalanced on his feet. Rachel was working on my hair and so the other stylist started looking after “Jimmy”. She washed his hair then led him to her station. After a minute she politely asked to speak with Rachel. They talked for a minute away from the customer then returned to look at his hair. Then Rachel politely explained they could not cut his hair as he had lice and she recommended he go to the doctor for treatment. He started to gather his things which was difficult for him because of his lack of balance and general mobility. Eventually left after dropping his change (they helped him gather it). Rachel and the other stylist disinfected the station and the sink area. They were very professional, respectful and kind. They handled the situation very well and are a credit to Supercuts.












