Thousand Oaks Toyota Service - Thousand Oaks (CA)

1 /5 Ozzie Demsey: I usually never write bad reviews and I originally wasn’t going to write this but I had to after my most recent experience. I decided to get an oil change here instead of an independent shop before moving across country after seeing a $90 oil change price listed on the service website. I told them explicitly not to rotate the tires since I haven’t driven the car enough to need it well they did it anyway and of course the advertised price of said oil change turned out to be $180. They just apologized and I just went on my way. Well 600 miles into my cross country road trip, I noticed the front of my car vibrating and I pulled over when it got really bad and saw my back wheel almost fell off and my wheel stud was completely sheared. I bought a torque wrench to retorque my wheels and many of the lugs were not torqued to spec. This is completely unacceptable.

5 /5 Paul R: Theyve lifted my Tacoma and did a good job. They got it done on short notice, too. I had trouble getting the oil filter housing off when changing my oil. It had been over torqued. They had performed its last service so I brought it back for them to deal with. Which they did. And they did it while I waited. Im pleased with all my experiences at this dealership. ( Minus the initial problem of the oil filter housing. But nobody is perfect ) Im glad I purchased my truck from them and am happy with their Service Dept and their work

5 /5 Haim Malka: I want to thanks Toyota of thousand oaks dealership i have been coming over here for the last 10 years to take care of my Toyota Tundra they are so professional and very friendly at the moment I was arrived they ask me to open my cover Hood engine and the fill out with washer fluid for free. I always feel so safe to drive my truck after my service is done at this dealership. Thank you so much for they wonderful team and specially for the manger Dustin. Im highly recommend to everyone to come to this location is the best.

5 /5 Justin: Smooth experience on my initial 5,000 maintenance and cat shield instillation. Dropped the car off before work and the shuttle took me to work me off and brought me back to get my car. Thanks Brian.

1 /5 Jenn Marie: We dropped our new car off for an initial 3000 mile inspection at 8:30am, and they told us it would take one hour. Three hours later we asked for an update and they said they weren’t close to being done because of updates they had to do. Our house is 12 miles from the shop so they had their shuttle drop us off 2 miles from our house (they said they can’t go further than 10 miles) so we walked home. At 5pm they said they’d have to keep the car over night. The next morning they said we could pick up the car, but unfortunately never finished the updates the car needed stating they would “have to get Toyota involved to assist them”. This service center is frustrating to work with, and clearly do not care about their customers.