Melissa Ramirez Really disappointed as I’ve been coming here for a while now. Recently went in and had acrylics removed and had a gel manicure after. The tech was prying off the acrylics with another nail, and I asked her to stop and soak them instead. She continued to pry and finally stopped because I told her it was still painful. Not all of the acrylic was removed even after soaking and using the drill, but she painted over it anyway. Within a day, the gel started to chip and peel off. By day 3, it looked like the second set of pictures attached (with the blanket in the background).
I called and then went in to have them fixed, and when the tech looked at them she said “I thought you only needed one fixed. After this, I’m not fixing them anymore.” As if it’s my fault that it was done poorly? And I also never said I only needed one nail redone.
She proceeded to tell me that it’s because I got acrylics off and my nails were weak, as to why they were chipping and peeling so badly. I said that if it was known that this would occur, the tech who did them should have mentioned that and I would’ve gotten a different service. She was rude about the entire situation, sighing heavily multiple times as if I was bothering her by needing her to do her job. She was very rough with the drill, and it was painful. She was very hastily trying to get me out of there, and didn’t seem to care that it was hurting. She did not ensure that any of my nails were evenly shaped, filed or painted (third set of photos). Even leaving very rough edges on some. In addition to this, I had gel polish on my fingers that she did not care to remove.
I had a similar experience with a previous gel mani from them, but I did not have acrylics prior to the gel. They, too, chipped and peeled terribly within days of having them done (first set of pictures, rounded nails). I was out of the country though at that point, so obviously didn’t go back to them to have them correct the issue. Due to this experience, I highly doubt that my nails are the reason why the gel has not lasted more than a day.
The last set of photos shows what my nails look like after a few days of having them redone most recently.
In addition to having this rude encounter and poorly done mani, the nail files used in all of these instances were very used, which is unsanitary.
Overall, I will not be returning and would going recommend elsewhere.
1 /5
Cindy Ulp Tried this place for the 1st time this week. I was impressed that I made an appt and when I got there I didnt have to wait at all. My technician was nice and got the job (pedicure) done quickly and did a great job! The only issue I had was checking out. I was overcharged for an upgraded Pedi I didnt get. I thought I possibly wasnt clear and didnt argue, but did let them know that wasnt what I asked for. However, they do call me after I left and offered a refund or to gave me a credit for the difference in an effort to make it right. I took the credit on my acct and I will try them again, hopefully with no issues as I did like the service and atmosphere.
4 /5
Jaydee Heck came as a walk-in a few days ago, got a gel manicure & my boyfriend got a pedicure. service felt super quick, but i wasnt really paying attention to the time. Will definitely come back!
5 /5
Brianna Barbaro Lily and Steve are amazing. Me and my sister got our nails done lily did blue set Steve pearl fill set. Great prices and good experience. Will come again.
5 /5
Michelle Shishilla Lily is amazing! She did a wonderful job with my acrylic nails! I had previously had another technician who wasnt too concerned about details or my concerns and was also very slow... Lily was not only so much faster but my nails look stunning! My pedicure was also very relaxing... thank you very much Lily for listening and taking care of me :-)
5 /5