Joe Nadock I had a pedicure scheduled 2/1 with Stephanie, she called in sick. They didnt tell me this until I walked in the door. They asked if I would like someone else, Im going on a cruise tomorrow, so yes. The tech that did my pedicure was awfull! She thought she was digging for gold. My toes actually hurt after she finished. She put 100% hot water on my foot as I nearly jumped out of the chair. As I watched her working on my foot she was looking around the shop as she scraping my cuticles. Also my nails are jagged, she never filed them.
1 /5
B S Edit: Took 1 star off because the last 3 visits Ive had, Ive specifically asked to have my cuticles pushed back and cut with cuticle clippers. The tech agreed when asked, but did not push the cuticle back at all and trimmed it by using a the drill on top of my cuticles which is not effective or comfortable. When the cuticle isnt pushed back it leaves a very crooked and uneven look at the base of the nail. This is disappointing as my cuticles grow abundantly and irritate me greatly. I dont think I should feel like I have to cut my own cuticles the same day I leave the salon when I pay a good amount for my services.
This has become my families new favorite salon. Ive been coming here for almost a year and brought my mother and teenage daughter a few times as well. Ive never had to wait past my appointment time and am always welcomed as a walk-in. Weve had a few different technicians and the best is definitely Kong. He is very honest and communicative during the whole process. If he cant match my inspo pic or polish color exactly, hell talk with me about how to get something similar and go over different options. I almost always end up liking his ideas more than the original. My husband is usually with me also and they are very kind and welcoming to him as well.
4 /5
Melly P. My sister recommended me this place after getting her nails done here- I loved the way they came out so I decided to give it a try. I’m not one to get my nails done so I’m not really familiar with all the different styles and shape and whatnot- I made this known to my nail tech from the very beginning hoping that they’d sort of guide me.. however, I think there was a bit of miscommunication here.
Mai did a pedicure and manicure, as well as gel extensions. She was amazing with the pedicure- great with the massage as well as the application of gel on my toe nails!
However, the manicure, not so much. I requested my nails be not too thick and long, but she kept insisting that the length was okay and reassured me that she would file and shape them. She said that my choice of color would not look good and insisted on using one of her choosing. She kept going and assured me that it would look good at the end. Almost time for my top coat and the manager informed her that she had another client- she began rushing and eventually gave the job off to another tech who just dabbed two coats of clear gel and sent me on my way… no cleaning up of my cuticles from left over gel, no cuticle oil, didn’t even ask if the nails were okay. She walked me to the register and me- being riddled with social anxiety- didn’t have the nerve to speak up. I paid and left- as soon as I stepped foot into the daylight, I looked down and realized just how much I hated the nails. I drove home and I was devastated, I truly hated the way they looked and I felt so disappointed that I didn’t speak up. I called my sister and she was also upset (since she recommended the place) so she called them and asked if it was possible to go in for a redo. Thankfully, the manager said to come in and he’d take a look at it.
When I returned, he placed me with a new nail tech Stephanie. She was amazing !!! Took the time to ask what it was that I was looking for, and even offered her own recommendations (but didn’t force them on me). She took her time to correct all the things I hated with my nails and in the end, I left a happy customer. I was extremely pleased with how gentle Stephanie was, and I will most definitely be returning as her customer. Overall, I’m pleased with how the manager worked with me to correct what I was unhappy about.
TLDR; I loved my pedicure and hated my manicure (with gel x)- called and manager said they’ll redo free of charge. I left the second time loving the way both my hands and feet looked.
4 /5
Brit Perry Absolutely beautiful nail salon with great vibes. Some of the best customer service Ive ever received! Seriously great staff, great management, great pedicures. They also specialize in builder gel, but make sure to set an appointment with the right tech! Love this place! :)
5 /5
Emerald Gilbert My mother booked a party here for everyone to get pedicures and nails. I could tell it was a little overwhelming because they removed me from my pedicure chair while I was already in water, to start on my nails instead of keeping me with the party.
Well while everyone else in the party was being served, I was sitting in a nail chair- waiting, like I wasn’t even a part of the party.
He comes back and apologizes and brings me a champagne flute. It was fine because like I stated, I’m not bougie…until my nails were crooked and all different shapes. I pointed out my concern, he said it’s just a rough shape and would get better…it didn’t: and he attempted to fix it.. it wasn’t fixing. He offered to mix more acrylic to even my nail out, at which point I told him don’t worry about it, just file it to a different shape and make it look intentionally done to be different.. he did. So now I have a square nail a round nail and a coffin style nail… anyway I would have never posted a bad review until I saw that he CHARGED me 5$ to change the shape of the nail- when it had to be changed to fix HIS mistake.
I would have left one star but the girl that did my pedicure was amazing and my toes look great. So she by herself deserves 5 stars. I think her name was Cindy. Overall my nails do not look great at all. My toes look phenomenal. Maybe a great place for a pedicure but not a full set.
Photos taken right after leaving the salon same day.
2 /5