Bree I live in Flagler Beach and every single time I come into this store the girls are so sweet to me and really help me find exactly what I’m looking for! I also appreciate the fact if I have a price budget for that day they honor it and aren’t pushy. I came in today for a pressed powder and the color match is perfect and sits exactly how I want. I wish I got the lady’s name but every person who’s helped me here has never disappointed me! Keep up the good work! :)
5 /5
Ana Parsells I politely asked one of your associates to guide me to the men’s fragrances and she arrogantly told me to just look, they are everywhere. Some shelves are empty after valentines holiday, so I couldn’t find many testers for men fragrances. I saw her walking playing with her phone, made me feel unimportant, told her that I would go somewhere else where I could get help, with an I don’t care attitude, she told me to have a good day. I’ve been to this location many times b/c is convenient and never had an issue until today.
1 /5
Paula Stubbs I hate when companies bait and switch. I had a coupon and read every line and word twice for the items that I wanted. No mention of them at all. I could have ordered them from Amazon and gotten it quicker but wanted to use the coupon. It was over $100 of Clinique items and the cashier said I couldn’t use the coupon because the items were prestige. Have no idea what that has to do with Clinique. They have permanently lost a customer. I know Ulta doesn’t care but I wanted other customers to know that your coupons probably won’t be honored and you should just order from Amazon for quicker service.
1 /5
Kristina Seard I typically get my hair done at Ulta and mostly have had good experiences but today I went there to get a simple blow out. I didn’t have an appointment but the stylist was free and able to do my hair now. I’m also very price conscious and I make sure I’m not surprised at the bill. She asked me while washing my hair if I wanted a trim. I did ask how much that would be and she told me it was going to be $60 instead of $45 which I was fine with.
She then began blow drying my hair and told me she was going to use an iron to enhance the curl since I would like the final product once it’s done. The way the hair was blown out was great but when I took my receipt to the front and she told me it would cost $124! I told her it should be $60 but realized styling was an extra $34. I’m not upset with my hair but it left a bad taste in my mouth when I wasn’t told the iron was extra. I assumed as a stylist she was just doing her job to achieve a simple blow out. When I told them, they didn’t seem to want to refund it. Hence why I’m writing this review.
Very disappointed and rethinking doing my hair at Ulta. I shouldn’t have to ask each time something is used or a product is put in my hair if it’s free or how much it would be.
UPDATE 9/13/2024: Evelyn at Palm Coast Ulta helped rectified this situation. Great customer service !
1 /5