Valdi Guintiliano Terrible communication.
I’m a Broward patient and I’ve had an emergency and needed to go to the ER. The doctor at the hospital asked me to visit my PCP. It took two days to be able to schedule and appointment at this location only to find out 3 hours before the appointment that I needed to change my PCP in order to get my insurance coverage. I did, they called this place and my insurance called them and let them know I needed to come in urgently and it was okay to come. I arrived at this place only to find out that they didn’t accept pregnant ladies, although I had told the appointment center I was pregnant and had an emergency and needed to see my PCP as soon as possible. Nothing was done! They had two days to call me and let me know if they had a problem with my insurance and instead of that they waited just a few hours before the appointment. They didn’t accept a full payment for the appointment which I said I would do if the problem was the insurance coverage I could pay for the appointment because it is an emergency, only to get another excuse from the front desk about my pregnancy! So frustrating, upsetting.. driving 30 minutes here pregnant and with a toddler to ended up not being seen by a doctor and nobody caring enough to help me!
1 /5
Yessenia Velez It’s currently 4:40p.m haven’t seen the doctor (Dr. Marybel Landrau) Hispanic doctor my appointment was set to be at 3:15p.m. This happens every single appointment I come too & my family also. If my appointment is at 12p.m I get seen around 3p.m. If my appointment is at 9a.m I get seen at 12p.m. It’s honestly ridiculous… what’s the whole reason setting up a appointment at a specific time if you cannot get seen at that time or anywhere close to that time… She doesn’t prescribe any medications for literally anything she’ll only give you referrals all the time thinking everything is a disease. If you come here and have this doctor expect to be here for 3 to 4 hours. You know what the worse thing is that all the people that work here know she takes such a long time because everyone complains about it. Once I got a chance to move
1 /5
Walter Lafreniere absolutely horrible office staff, They will not send referals to specialists for procedures. The office manager says they dont send referals. Dont waste your time.Do like I did,Call your insurance and get a primary Dr. That has a staff that will accomodate you. If you do go the they Do have buckets of free condoms. Thats all that place is good for. Office is a complete JOKE!!!!!!!!
1 /5
KATHY FRIEDMAN This doctor moved his office far from the old location now I cant seem to reach anyone in the new office to take care of my medical needs and the medical needs of my family I feel abandoned by my medical team.
1 /5