Daniel Lopez I called to get info the person hung up not once but twice
1 /5
Brittney Johnston If you want to be treated like a number and let them take money to do nothing, come here. If you want to wait to see someone 3+ hours after your appointment, come here. But if you want competent service, find someone else in your plan.
I had a new patient appointment at 11:00 and didnt even see a doctor until after 230. I had asked for a work release, which Im a cashier, and was given the run around. Then, the doctor hand wrote a note. When I asked her to fill out the sheet work gave me, She refused to my face and said it wasnt a priority. When I was at work, they wouldnt accept it. I called the office and just asked them to fill it out, and the lady on the phone also told me I wasnt a priority. So I waited and checked in the afternoon. Was told to come in and answer a question. When I got there, the nurse smiled and told me "oh sorry the doctor left right after we called you" Like it was some game. When I went back, I was then told I was not supposed to drive, which made no sense, and made to sign something that said that. When i asked how i was supposed to get home since i live alone and drove myself, I was told it wasnt his problem. As much as i dont want to think this, it seems like if your not Spanish, they dont treat you well. Go some where else.
1 /5
Sonia Rojas The bigger they get the worst customer service gets! Been on hold for 20min just to make an appointment. Called the Tampa office (813) number only to get someone in Miami who answers the phone to make the appointment. Youd think if they hired a company in Miami to answer the calls and make appointments theyd answer the phone more frequently. Ive made a 8am appointment to not even see a doctor till 10am 2hrs. When I complained they said your appointment was at 9am not 8am. Youd think they would have at least have said Mrs. Rojas you know your early right. Miami answering service made the appointment they even called to confirm my 8am appointment the day before so I know my appt. was 8am. Left hand doesnt know what the right hand is doing. Worst service ever for start to finish.
1 /5
Amanda Grant I wish I could take stars away! This is by far the worst bunch of "professionals" i have ever worked with. I have scheduled appointments and waited up to an hour to be seen, they never have any documents I request ready, sometimes theyre computer work and sometimes it doesnt,when it doesnt I have to leave and reschedule bc they cant verify my insurance even though Ive been a patient over two years.... I have had over four cancled appointments....none of which where at my request,all because they arent prepared for me. I have had a doctor cancle my scheduled appointment. Today was the last straw Im done with them and I wouldnt recommend this place to anyone who values their time,money and who wants honest wholesome medical advice!
1 /5
Elizabeth If you take medication every month as I do for a certain condition forget it the doctor will take eternity to authorize the refill meanwhile you can die. Im already on day 4 the pharmacy is waiting on authorization from the doctor to ok my medication.The pharmacy let me know how they sent over a few notices through fax. i also called day in and day out worried about my medication! Meanwhile I am spreading something that is very contagious and uncomfortable but everytime I call the one who picks up the phone sounds clueless??? The girl at the front desk kept saying the doctor already sent the prescription....WELL NO SHYTE!!! WE KNOW THAT! Thats not what I was trying to tell her try and listen before cutting people off then maybe you would have knowledge about whats going on! My first appointment was on Saturday at 11:00am. I had to be there at 10:30 am because I am new patient and have to file paper work. When I got there at 10:30am they told me doctor was running late. Doctor didnt come til like 12:00pm I left out of there at almost 2 pm with three kids under the age of 9. All the honest truth. I would NOT recommend his place! RUN
1 /5