Erica I picked up my stool sample kit from this location on Friday, 12/13. I verified with both representatives that they offer this test and they provided me with the kit and showed me exactly how to collect it, filling up each tube UP to the line.
I strategically planned which day I would collect the sample, selecting one of the only weekdays that I have off of work, and managing around iron infusions, vitamin infusions, weekly immunoglobulin treatment, imaging appointments, and held off on antibiotic injections until after collecting this sample. I also made sure to get strong coffee the morning of since I am currently facing constipation.
Upon dropping it off on 12/26, the front desk associate was met with confusion about the order. It took 25 minutes for her to register me in the Advent Health system. While she was doing so, a tech came and took the sample from me, looked at it, and had it in her possession for at least 10 minutes. After I left the lab, the front desk associate came out to my car, startling me, and informed me that the lab is going to reject my sample because its above the line. I told her that I followed the instructions exactly as they were provided to me.
On the instructions provided to me, it clearly indicates to fill the tubes with small scoops UP TO THE LINE then vigorously shake the tubes. Obviously, upon shaking, the volume will slightly increase and slightly go over the line.
I drove 1 hour to get to the lab, waited 25 minutes while she took my sample and information, and drove 1 hour back, and youre going to reject my sample because I followed the directions exactly how they were provided to me?
What a complete waste of my time, fuel, and energy as an immunocompromised chronically ill person.
1 /5
Rachel S I came here this morning, after being referred by someone else who comes here. I am so impressed! The lady working at the front desk was so kind; she got me checked in immediately. I sat down in the waiting area and its very nice, clean, and comfortable. When I was called to the back, the guy drawing my blood was amazing! He could tell I was having anxiety, and mentioned some breathing techniques I could use to calm down. He got the needle into my vein quickly, without fishing, and wrapped my arm. I dont know how many times Ive went to Labcorp and theyve blown veins, went fishing in my arm which makes me feel like Im going to pass out. Complete opposite experiences than the one I had today, at AdventHealth. I will schedule all of my labwork at this lab from now on! Ill also be telling other people about it as well.
5 /5
Danielle Cook This place was amazing. My daughter is 9 and deathly afraid of needles. But they worked with her and not only her my mom and I as well. And they got it done and were very amazing with my daughter. Phillip and Tenna thank you. You two were awesome!!!
5 /5
Karen Melendez The woman at the front desk was bery nice, greeted me right away and didn’t make a fuss that I didn’t have my paperwork in hand. She brought it up on the computer right away. Philip was great too. Didn’t feel a thing. He slid the needle in smoothly. Best phlebotomy experience I’ve had. They also took me in early and I was in and out in less than 10 minutes.
5 /5
E I had to wait an hour at the facility for the specific test I took before I had my blood drawn. Mindy was so sweet and reassuring, we had such a lovely time chatting and it made the time pass so quickly! The woman who drew my blood (I think her name is Tenna?) had such a calming aura to her, it made the experience so smooth and painless. Those two ladies are such gems and I’d choose this facility many times over.
5 /5