Lifestyle Dental at The Town Center - Jacksonville (FL)

4 /5 Alyssia Laurent: New OWNER!!! GREAT EXPERIENCE. I had previously written a poor review as my experience with this office had been extremely negative for nearly a year. HOWEVER this is now owned by a new dentist, Trevor Miller. And he was nothing but professional, courteous, helpful, and listened well to my dental concerns as well as my previous experience and I believe fully that this will turn out to be a thriving practice that cares well for the patients in his care. I am staying put with this office under his care.

5 /5 Debbie Stepina: I had my first experience at this dental office today. What a great one. From walking me to each room that I needed to go, to excellent hygiene care by Mayla, to helping me with my unique payment method with Ally. I couldn’t be more pleased. 5 stars all around.

1 /5 Natalie Thurlow: The pediatrics side of this office is extremely disorganized and unprofessional. I brought my daughter here around the time she turned 3. The first two visits went okay, but her third visit was less than pleasant after she had to get x-rays which we were not prepared for and it ended with my child screaming because I was not allowed near her and she didnt know what to expect. The assistant was rude and shooed me away after another assistant said I could be with my daughter. Then we had to come back in to get a filling and sealants. This visit was disorganized and poorly handled from beginning to end. They provided me with a treatment plan and cost estimate that I now know did not account for the entire cost. What we thought was going to be $60 was going to end up being over $500 with laughing gas and if we went ahead with the sealants. There was no communication about this prior to the appointment in the treatment plan. I realize insurance determines the cost but the provider did not give me an accurate estimate until my daughter was already sitting in the treatment room without me. They also had the wrong treatment plan on her chart, and they took me to the front desk to get a new one, to which the front desk said I didnt need to be there and they would bring it to us (they never did). Additionally, I was not allowed to go back to the treatment room with my daughter, which again, we were not prepared for. She is only 4 years old, sensitive, and never had a filling before. It wouldve been nice to have a heads up before the appointment. Not only that, she was left completely alone for several minutes while they were trying to get the correct treatment plan. I didnt realize this until later. Eventually I was allowed to sit around the corner where I could hear her because I asked again if I could, telling them that it is her first filling. I can swallow having to let her go back without me, but leaving a small child completely unattended while they took me to a totally different area in the office to sort out their paperwork mistake is unacceptable. My daughter also said that the TV in the room was playing the news, so comforting for a child right? After the filling was done, they decided not to do the sealants because daughter started to get upset, and they acted like it was weird that she didnt like being poked and prodded in her mouth. If your child is highly sensitive, I certainly wouldnt bring them to this practice. Their bedside manner is horrible. Youd think they never dealt with children before. We will not be going back.

5 /5 Meggan Quaquarucci: Amanda, my elderly Moms dentist hygienist was amazing! She was so helpful keeping me updated throughout my Moms procedure. We had such an excellent experience because of Amanda and the rest of the staff. They were all so caring and thoughtful as they interacted with my Mom, as if she was their Mom. Thank you all again for such a wonderful experience.

1 /5 Danielle Nahabetian: I had my first appointment scheduled with this practice today. I arrived 15 minutes early, wrote my name on the check-in sheet, and was told by a gentleman at reception to have a seat and I would be called up shortly- I assumed because they were on the phone. 45 minutes after my arrival, and 35 minutes past my appointment time, I still hadn’t been called back up to the desk to check in, show my ID, etc. I explained to another woman who was now sitting at the front desk that I had been waiting a little while and wasn’t sure what was going on. No one had explained that the provider was running late, and no one had checked me in. The woman apologized and said she wasn’t sure what happened. I wasn’t told that my appointment would be coming up shortly, or given any indication that there was an on-going delay. I opted to reschedule - I’m going to give this practice another shot to make a new patient feel welcome/important- hopefully, it’s worth all of the trouble just to sit in one of their chairs. My feedback would be to, at the very least, be aware of your patients’ time and if there is going to be a delay, to notify the patient rather than allowing them to sit for a longer-than-reasonable period of time without any acknowledgement. Working in healthcare, I can understand delays and unexpected events - I’m just concerned with the lack of awareness for the patients that are waiting. (Especially the new patients, knowing this is their first impression of the practice.) *Side note: when I made my initial appointment for this practice about 2 months ago, I received a text message the day prior saying the provider wouldn’t be in on my scheduled day - so I rescheduled for today.