5 /5 Jennifer Morales: New review:
I wanted to follow up and acknowledge Father Jesús Ferras’ thoughtful and sincere response to my previous review. I truly appreciate the time he took to personally address my experience and offer an apology. His words reflect what I had hoped to encounter from the beginning — understanding, compassion, and the spirit of the Church.
While my initial experience was disappointing and left me feeling dismissed, Father Ferras’ message reminded me of the importance of grace and dialogue within our faith community. I respect his willingness to reach out and turn an unfortunate encounter into an opportunity for reflection and hopefully, improvement.
As Catholics — especially when we’re guiding others through sacraments — kindness, patience, and understanding should always be present. I am grateful this was recognized, and I sincerely hope others who seek assistance from the parish are met with the love and support that should reflect our faith.
Thank you, Father Ferras, for your response and blessing during this important time for us.
Original 1 Star review:
I rarely leave reviews, but after this experience, I feel it’s necessary — not just as a customer, but as a fellow Catholic. My husband and I are preparing for marriage and reached out to request his sacramental records — a process that is both new and significant for us.
Unfortunately, the response we received was dismissive and unkind. Rather than being met with the welcoming spirit we’re accustomed to from our home parish, we were treated as a burden. When I asked how long the process would take, the woman on the phone curtly said, “Two weeks, I don’t know — maybe your parish has more people working there, but I’m just one person.”
I understand being busy. I also understand that many parishes are short-staffed. But as Catholics, we are called to reflect Christ — especially when serving others who reach out to the Church for help. A little patience, kindness, and compassion would have gone a long way, especially toward a couple trying to follow Church teaching and prepare for the sacrament of marriage.
Sadly, this interaction left me disappointed and disheartened. I pray that others seeking guidance or assistance from this parish receive a warmer welcome — one that reflects the true heart of our faith.
