5 /5 Nathan Mamula: On Friday, 3/7/25 around 11PM, we took our 10-month-old kitten, Coconut, to the ER due to frequent and small urination with blood. We called ahead to check the wait-time, to minimize his stress, and were advised to bring him in immediately. They informed us that all animals would be physically examined upon arrival, & depending on the severity of the ailment, would be placed in queue accordingly.
True to their word, upon arrival, they immediately checked for urinary blockages (potentially very dangerous/life threatening) but informed us that there wasn’t one, thankfully! The front staff, especially Rhianna, was incredibly kind, eased our nerves, and offered us a private room with WiFi and streaming TV, as we waited for the doctor. She was very knowledgeable and checked on us often as we waited around 3 hours to see the doctor. The vet tech, Michael, provided excellent care, keeping us informed throughout our wait, as well, and elaborated on the doctor’s directives. Both Michael and Rihanna were very helpful in answering any questions we had.
Due to a software glitch and Coconut’s eventual “spiciness” (on brand), they were unable to complete a urinalysis, and removed the charge from our bill. Based on a physical exam, Dr. Z’s diagnosis was likely Stress Cystitis, potentially due to recent stressors that included neutering, trips to/from clinics, & the high volume/chaos of bike week. Because there didn’t appear to be any urinary blockages, she recommended we take him back home to continue monitoring him where he’s comfortable. She also prescribed two different pain meds to relieve his discomfort and to help relax his urethra — which appear to have worked, as he’s now urinating normally and enjoying his medication-enhanced cartoons.
VECEV operates on a triage basis, so wait times vary, but our visit took about three hours. The bill was reasonable, covering the after-hours exam and meds. While we hope to never need them again, we’d return in an emergency. Huge thanks to VECEV for their compassionate care of Coconut!