1 /5 Benjamin Sprague: Terrible experience, they screwed me over in so many ways.
So I decided to get my work done at Kendrick’s body and paint at their location on Washington rd in Evans just past the Kia dealership. They assured me my car would be taken car of. . .
I had a few questions during inspection because I was concerned there the suspension was damaged, and I was just curious. So I talked to the man in charge of the car. He was very disrespectful to me, talking very condescending. In our conversation at some I had offended him as-well. This was my bad, I was very stressed out about finals, and didn’t watch my tone properly. However I did not know I offended him until weeks later.
I go on with my life and was just using the rental my insurance gave me until my car was fixed, I kept getting messages from Kendricks saying my car was still in the process of being fixed. I tried calling Kendricks during this time, but every time I never got a response and was sent to voice mail immediately. I just trusted that my car was being worked on and focused on work and school.
Fast forward a few weeks I get a call from insurance asked why I haven’t picked up my car. I was very confused by this. They explained to me that Kendrick’s told my insurance that they were refusing to work on my car because I was disrespectful and offended one of their team members. So I head right over to Kendrick’s and tried to pick up my car. Unfortunately, when I got there my car was not ready, still disassembled and just sitting in their yard. This entire time I though my car was getting repaired it was just sitting their. They tell me I had to leave, so I did. I was told by them that my car would be ready to go by tomorrow (as in still damaged by the crash, but ready to be taken to another shop)
To my surprise, during one of my good friends high school graduation, I get an angry call from insurance. They told me my car has been ready since about a week prior. So now because of that, and the extent of time I had already used the rental, insurance was taking away my rental. Even though I saw with my own eyes that it was still disassembled just one day prior. They told insurance that it was fully assembled and ready to go for a long time already.
I rushed out of my friends graduation to run over and return my rental car before I got charged for it and run over to Kendrick’s to pick up my car. When I received my car one tire was flat, new curb rash, and my interior and exterior were disgustingly dirty. Dirt and grim every where especially in my interior. My steering wheel had this unknown sticky substance on it.
I then scheduled an appointment with Gerber collision, and they took wonderful care of my car. Fixing my car to look good as new. Communicated and were very respectful during the entire process. They were quick with repairs and I got my car back.
I was unable to get money back for the damage Kendricks did to my wheels from my insurance, unfortunately Kendricks is the only one who has the proof of that. They told insurance that the nails in the tires happen at Gerber, even though the tire was flat before Gerber even touched my car.
In short, I’m sure Kendrick’s does fine work. Until you offered one of their workers. Then they’ll lie and treat your car like trash. Srewing you over in more ways than one.
Note: I attached photos of the damage and the flat tire when I picked up the car. One photo of the flat. One of the screw and nail they left in my tire. And one of the curb rash they added to my rims.