McKees Auto Center Inc - Tifton (GA)

1 /5 Lifes Too Escort: If After all the reviews and you’re still considering them, do a google earth search for this place let that speak to your heart. My experience with McKee is nothing short of a nightmare I just wanted to wake up from. I was traveling to Florida and broke down 3 miles from the place in Tifton GA. 2007 Toyota sienna just in case you have the same issue by chance. Just felt like the fuel pump stopped working. I had called a few other places but this one had a tow truck. I spoke with Shane the lady that sits at the desk. She said “it’s 85 dollars for the tow and 60 dollars for to diagnose it. I asked if the 60 comes off the work they do and she said no. It didn’t seem normal to me and was the first red flag but because she said that they would look at it that day I agreed. Also I indicated to the tow truck driver it felt like the fuel pump stopped working. When pulling into the place with the tow truck guy my heart sank. There’s so many cars on the lot. That’s a second red flag and indicates to me that something isn’t right. After meeting everyone and they seemed nice I was able to calm down. They couldn’t diagnose it the first day so I ended up sleeping in the van. The second day the mechanic never showed up but I was assured things will be fine because the tow truck driver Darrell was there and could look at it. At the end of that day there was still no diagnosis or any answers. Only thing they asked was if it was the original motor. On day 3 of being there with no public restrooms and had my grandson’s birthday Saturday Shane told me I should get a bus home that they didn’t work weekends. Not even a possibility as I was traveling with my dog. I went to full panic mode. The stress and depression was real. Was able to hitch a ride but forgot my pistol in the van. Monday I had called to let them know. Shane said she would secure it however it would not be the first time she lies to me. After no update I called that Wednesday to get an update on the van. She said “they’re working on it” I had never signed a work order or anything giving them permission to do work to my vehicle. I asked about the weapon and she had forgotten all about it. It’s a wild emotional experience because someone could break into that van take that and wipe out someone’s family and I’m to blame because she didn’t want to care about anything customer based. I told her I need her to secure that and she said she would. I called back the next day to get an update and she said they would call when they figure out what was wrong with it. No call for a week so the third week they had it I called and talked to Darrell since he seemed to be the only one working on it. He said he got it going. I asked how much the bill was and he sent me to Shane. There’s a lot of posts here that say words like evil and very expensive. 941.42 was the total cost. Not really because I can’t afford that so I put on a card and that’s an extra 3.5%. I go down the following week to pick up the van. Not sure if they were trying to steal it but one of my hubcaps was missing. After they had it a month you would think done meant it was done. I popped the hood immediately seen a vacuum line was gone. Not sure if it was the owner or what but he doesn’t know anything about my van or what is going on in the shop and didn’t know anything about mechanics because he said it’s supposed to be like that. I argued because I’m no longer happy. I gave no permission to do work and I noticed how I was lied to. It was 314.00 to diagnose and that’s a lot more then the quoted 60 dollars. There was charges for sensors and gaskets that probably didn’t get put on my van. They were not the issue. In fact they never fixed the issue at all. They found my hub cap and they found my vacuum hose. However there is still a broken vacuum line connector and missing hose. The problem was the fuel pump resistor. Right on the firewall. This is how they “fixed it” in the picture below. They put a fuse in it. A 5 cent fuse that cause my fuel pump to run constantly and burn up leaving me stranded and back at square one.

2 /5 Ben V: They overfilled my transmission fluid level on my truck causing my transmission to act crazy, I havent had my truck back but maybe 3 weeks and I found this out AFTER I took it to a ford dealer. The transmission shop they use is garbage as well, im so aggravated with this shop, my truck was the newest one on the lot when I went to pick it up, they arent as good as they think they are. I wouldnt recommend this shop..

1 /5 Jennifer Cruz: A few months ago: I came to ask about a quote for brake pad replacement and Was told it was $160. Came back the next day and waited 3 hours because they had to go out and find the right part. Once they got done lady told me it was $470??? I Asked why did it go from $160 to $470. She said they had to replace my rotors and I was never told anything about it before they did that work. When I left there was suddenly a loud squeaking noise that wasn’t there before. Today: Came to a different shop and was told they didn’t even replace my rotors and cheap brake pads were used.. be careful with these people. They might scam yall too!

5 /5 Keith D: We were on our way from Orlando, FL to Dahlonega, Ga when our check engine light started flashing on the highway. We immediately knew something was wrong and found McKees to be the closest auto repair from where we were. I called and explained our situation and they told us to head over and they will see what they could do. From the moment we walked in, we were greeted kindly and our car was immediately worked on. They were able to diagnose, find parts, and fix our van within 2 hours. What could have been a very terrible start to our vacation was just a tiny inconvenience because of McKees. We cant express our gratitude enough for how kind and helpful everyone was. Their prices were also very reasonable for what we needed done. Thanks again!

5 /5 Oliver Reardon: Very nice, quick service, skid plate was dragging on the road and was too messed up to fix so they took it off for free. Overall great