5 /5 James White: I was in a stressful situation my 2019 BMW X5 shut off and would not start. The dealership was to far away and provided no reasonable options. I remembered Kirsten Rome used Pete Otto with positive results. I got my car to his shop the staff was courteous, informative, and efficient. I was really impressed by the detailed diagnostic I digitally received by text and email the next day. I was able to respond digitally for the repairs I wanted done. They still called to verify my decisions. My automobile was repaired in two days with factory warranty part. He is my go to guy for any auto needs!