Rw general automotive - Douglasville (GA)

1 /5 doug ritter: Horrid. Took my car in because it kept dying on me WHILE driving. They replaced the alternator. The car kept dying on my, on the interstate while driving 70 mph. I took it back and they tightened things and said they fixed it. Guess what, it did it again and I took it to another shop. They showed me where the alternator had been JB welded together and would not hold. I called RW General and told them what was going on and that someone had put a welded alternator on my car. I was told basically there was nothing they could do because they did the work. Thats fine. Be ready to see a big Digital Mobile Billboard running around Douglasville with a picture of how the alternator the put in my car looks and how ones supposed to look. Absolute joke of a shop. And Ive done business with them before. Never take your car here. You may end up dead.

1 /5 Tammy Grover: Save your self some time by just taking your vehicle elsewhere maybe I should have read the reviews before or turned around when I seem two unhappy customers upon arriving. I had my jeep serviced for two brakes and two rotors one caliper I was charged for 5 brake rotors took it back and Roland corrected it 1 week later there’s smoke and bad smells I go back again it was blamed on the part replaced the part free of charge I leave two days later steering wheel start shaking uncontrollably all lug nuts stripped /damaged hub cap came off which cost more to repair. not sure if they are incompetent in their work or what when I called I was told to bring back again for wheel blanching save your self some time and seek service elsewhere the quality of work is trash here. All of this happend in the matter of two weeks safe to say I went elsewhere to have things fixed that this shop messed up

5 /5 Jennifer Rosado: I bought a tire here yesterday for $65 for my spare vehicle because I was going out of town and not even an hour into my five hour trip my tire light came on immediately pulled over that tire was flat. We had to put air start driving 30 minutes later and somebody has to help us and we were able to get a can of fix the flat for $22 and at that point I did call Roland here at the shop And he advised me when I get back in town Tuesday I can come back. Well, I had to text him Because the third time it happened, it was Just not right and did not sit well with me that I just bought this tire and it keeps doing this so he did refund me my money without any hesitation and told me to please go get a new tire because it was not safe to drive like that. Any other shop would have said it’s not my problem. It is a used tire, but he actually gave me my money back and so therefore, I’m gonna give five stars.!!!!

1 /5 Jacob Woodworth: At the end of May the water pump on our 2017 Toyota sienna went out and we needed it replaced fast. RW General had available so we brought it to them… that was a mistake. We got it back and it drove fine for two days then we got an overheating warning. Looked under the car to it leaking coolant from the water pump. Called them and asked them to take it back in, they said they’d look it over, but refused to pay for a tow. Had to pay a tow out of pocket to tow it back. They “fixed” it and we drove it. It drove fine for a month, but while we were on vacation in Florida the water pump completely failed and was “vomiting” coolant. Had to get it towed, again, to a shop in Florida to have it fixed. The mechanic there told and showed us how poorly the original work was done. Broken bolts and a socket hole filled with some kind of epoxy to conceal a broken bolt. We have tried multiple times to contact RW general MULTIPLE times about this and have been left with “oh, I can’t make that decision” “ we’ll call you back” “ the person that makes that call will call you back!”. We have also left a written letter with them. We’ve tried to be patient and understanding, but after poor workmanship, horrible communication and way too long of waiting’s we’ve had enough. DO NOT do business with RW General. Call us back and make this right.