Valvoline Express Care/Cannon Automotive - Jasper (GA)

5 /5 Linda Mcclure: Everyone was super helpful. Quick service and polite. Went the extra step and topped off coolant. Would definitely recommend

1 /5 Nelson Wilder: They installed the oil filter in my vehicle with a piece missing. The next day on a trip in town, my car started to sputter and lacked the ability to accelerate due to the fact that the oil drained out of my vehicle. They replaced it once I returned to their facility but I then took it to the dealership to determine if this damaged the engine. The dealership inspected the engine to see if metal particles were found during their inspection. The mechanic STRESSED the fact of how lucky I was to not have damage to the engine. I will not return to this establishment!

1 /5 Robert Jones: My experience with this business isn’t good. They said they did auto mechanic work in addition to their basic services so I let them work on my truck to fix the rear end /grinding issue and my AC. I paid them almost $3000 to fix these issues. When they called to say the AC was fixed I went to pick up my truck and checked the AC and it didn’t work. So I had to leave it so they could fix it. Second time I went to pick it up the AC blew cold air so I took it home. A few days later I tried to turn on the defroster but it wouldn’t switch and only blew cold sir. Third time there , days later and I went to pick it up and tried the defroster but still didn’t work and I noticed there were some bolts under the hood next to the windshield wiper. I also discovered where the firewall behind the glove box was cut for quick access to1 of the AC blend doors. When I called and told them it wasn’t working, the spare parts and the firewall being cut I was told they were not going to do anything else and no refund. The rear end was quiet for several months with no issues but the grinding noise returned and I took it to Roland Tire and they fixed it correctly. They told me some of the original gears were wore. I’ll leave it at that. I never called Cain about this since they never fixed my AC. I just paid a reputable local company to do it right and who stands behind their work.

1 /5 noonooshK: Disappointment. I have been going to that location for over 7 yrs. Never had an issue. But lately, management must have went through some changes because the service provided got really bad. And the wait time to speak to a staff member at the counter has tremendously increased. I had to ask if they changed managers and indeed they did. The new manager N. has not been doing a great job. Losing a long time customer due to bad service happening twice consecutively. Last time i had an oil change, my car still was at 60% when i suddenly ran out of oil. Never happened before. I still hadn’t reached the recommended mileage or date for oil change. Actually, i drove less than usual because i took a week of vacation and didn’t leave the house. Went again for an oil change (i believe in second chances). Stood at the front desk for over 15 minutes waiting to talk to someone. Someone finally walked in at 12:45 (15 min after i waited), just to tell me the cut off time is 12:40 and they close at 1pm. Well, if you had showed up when i arrived, that wouldn’t have been an issue. Or at least if you did it on purpose, and just didn’t want to add another car as you will soon be closing, don’t let me stand there 15 min wasting time, just come out and tell me you would rather cut off 30 min earlier today, so i would have left. Not going back. New management needs to do better.

5 /5 Michael Bennett: I have been to this place twice. I think k they have fair prices and great service. I don’t get any kind of con-artists vibes or anything. I think you can trust these people with your basic maintenance needs. I uploaded a photo of their prices as well to help you make a more informed decision. I’m sure only helping this location out. Just look at those prices. How could you NOT come here.