Freeman Auto Service LLC - Alexandria (LA)

5 /5 Michael Febus: Amazing team!! They exceeded the standard for service and help with my car. They completed a full engine replacement on my 2016 Volkswagen & much more. Their communication is excellent! They even got me in contact with a tow service to get my vehicle safely to their shop. Timeliness on everything was exceptional. I highly recommend Freeman Auto Service to all! I have already gone back to receive more service, and will continue to come back!! Beyond grateful for this hard working team.

5 /5 Joseph Keller: Kevis was very professional and friendly. He helped me find what was wrong with my car in no time. Chris was excellent with car advice! Would recommend coming here again as they tell you what they did and their great prices.

5 /5 Shannon Metoyer: I have been attempting to rectify the issue with my back tail light for 3 years, during which time it was taken to the dealership on two separate occasions. Despite being charged a fee and assured that the problem was resolved, the issue recurred within a few weeks on one occasion and merely a day later on the other. A year later, we discovered Freeman Auto Service, where the problem was accurately diagnosed and poor workmanship from the previous company was identified. The issues were subsequently rectified. I highly recommend their services, particularly for women or individuals with limited knowledge of automobiles, as they demonstrate professionalism and a strong work ethic, ensuring that the job is done correctly.

1 /5 Isiah Jackson: I originally posted this review a few days ago but Freeman called and convinced me that he is not the kind of man I describe in my review. After some thought & few new damages discovered on my vehicle I came to the conclusion that he only called to save face & the reputation of his business. His explanations were understandable but inexcusable. That being said. Be cautious when trusting this business with your time, money and most of all your vehicle. He may try at first but he has no problem abandoning your property then leading you on like he & his team are still actively putting work into it. I brought in my 1986 Mercury Grand Marquis to swap out an after market carburetor that was installed by the man I purchased the car from. This vehicle was a passion project and by no means was perfect but was in incredibly decent shape for its age when I brought it in. I will have before and after pictures below. I only needed Freeman to swap the carb out for a fuel injection system. Freeman told me it could take a while to find the part. That was fine by me. What took place after was an entire year of lies and excuses surrounding my vehicle. Every update I got on my vehicle, I had to call him for. After the first 4 months he says he’s finally found a part that works. 2 months go by and now that part does not fit. At this point I have moved to a different state. Because of that I ask, “If we just upgrade the carburetor to a better one would it be quicker & easier?”. He says definitely. So we go with that option. Another 3 months go by. I call again in April to get an update and he has found a carb that works but has not installed it yet. He tells me that he’s gonna install it this week & I let him know to just call when it’s ready. August comes & once again I’m the one calling to get updates. He says the car will be ready in two weeks. After that time passes, I call again & the receptionist tells me that Freeman says to come get my car; free of charge & will have to be towed. He could have let me know after a few months that he did not have the time or manpower to put into my vehicle as he claimed on the phone. Instead he let my vehicle sit & took no preventive measures to stop extra damage from occurring. Below are before and after pictures of my vehicle. Freeman told me on the phone my car arrived in already bad shape and what took place could not be prevented, I disagree. Please look at all pictures & be cautious about letting this business work on your vehicle.

5 /5 Charlene Fields: Freemans went above and beyond to try to help us. They fixed the timing chain(and quite a few other things) and helped us get a full engine replacement through the dealership. Everyone I talked to was super nice, and they took my car in the same day I called. Communication was great — they kept us updated and explained everything clearly. Made a stressful situation way easier. Definitely recommend! Will definitely be going back for anything my car needs.