5 /5 Kelsey Phares: I brought my 2015 Lexus into Ragusa’s yesterday at 1 p.m. for inspection and repair. Later in the day, they called to let me know my water pump and serpentine belt needed to be replaced. After sharing the price of the relatively expensive repair, they weren’t pushy and gave me time to consider my options. It sounded like they would be okay if I said I wanted to wait. Something about it made me feel comfortable moving forward with them instead of shopping around, so I decided to move forward and have them order the part. I was able to pick up my car this afternoon.
I’d never been to a mechanic before (I always go to the dealership for maintenance), so I was worried about being taken advantage of. After agreeing to move forward, I researched how much people usually pay to replace the water pump on my car and found that Ragusa’s estimate for the water pump and serpentine belt repairs was a competitive price for just that *single* replacement.
As a younger woman, I appreciated the straightforward drop-off and pick-up process, the transparency in diagnostic and pricing communication, and the incredible turnaround time. I’ve found my local mechanic!
