Cynthia Rodriguez This is the second time I came to Awesome Nails, giving them the benefit of the doubt due to my first experience.
I originally scheduled an appointment with Awesome Nails because a friend highly recommended them, specifically David. I called to schedule with David, and Helen, who answered the phone told me “he’s off today”. So I sat with Helen, who had an attitude, and was extremely rough on my hands. I got a UV Gel manicure and was done/rushed within 30mins. The timing was amazing, but the care and customer service was horrible. Not only that, there was a male sitting at an empty work station and a customer getting ready to leave says “Bye David, thank you!”. So she lied saying he was off, but he was there. It was really strange, it seemed it bothered her that I requested David. Not sure if that’s her husband, but it just seemed like personal issues between them. Fast forward to today, I walk in for my 3pm appointment and end up sitting with David because he was actually the only one available. I’m thinking, great! But, no. He was worse than her and even missed spots on a few of my nails that weren’t completely covered with the UV Gel. He too was rude and rough that I had to ask him if he was okay and if he was having a bad day? I’m paying for this service, they’re not doing my nails for free. I don’t understand the rudeness, the physical roughness with handling my UV Gel manicure, and the overall attitude. I’m just so disappointed and unhappy I wish I could get my $45 back. I had to write this thorough review because it’s not right. Part of what we pay for is the customer service. I honestly don’t know how this nail shop is still up and running. I would highly not recommend this place.
1 /5
Maria Nicholas Avoid this place at all costs! I heard that the owner was mean, but didn’t believe it until I experienced it for myself! Helen was rude, disrespectful and very mean! I have NEVER felt so uncomfortable in my entire life! I would have been a loyal customer, but never will I ever step foot in her establishment again! Not to mention, their work is sub-par!
1 /5
Deirdre OSullivan Helen and David always do an amazing job on my nails! Everyone there is super friendly and welcoming!
5 /5
Alisha Gonzalez David did my nails. I was extremely distracted by my kid who also got her hands and feet done and he kindly re-did my nails for me and made me extremely happy. You have no idea how much I appreciate you! Thank you!!!
5 /5
Donna A Helen is fantastic. !! Fast great gel manicure ! Professional and very friendly. It was my first time going there and I’m happy to have found a new nail salon.
5 /5