Nail Salons 15 Reviews in Rochester, NY (Part 3)

Roxann Richards I used to go to Lily Nails Art occasionally because they were affordable. However, I started going less and less due to their limited options for dipping powder and lack of quality. I was surprised by the decline in quality because I had never experienced this before. I requested a dipping powder manicure, as it had always lasted for me, but this time it started falling apart in less than a week. Usually, it should last for three or four weeks. I have my receipt to prove that I was there on August 17th. In addition to the manicure, I also had a regular pedicure (I usually get gel pedicures but wanted to give my toenails a break). The worker kept telling me that it would take a while for my nails to dry, which I understood. However, I later realized that she hadnt added the top coat. I had to add it myself at home. Whats more, the menu did not mention a "loyalty program." When the worker asked me if I had been there before, and I said no, she increased the price from $39 to $44. If I go back next time, the price would apparently go back to $39. I was hesitant to leave a negative review because I had been a customer for a while, but the decline in quality compelled me to do so. I believe the reviews should reflect the declining quality of their services.

Jeilene Brito Don’t spend your money here! I had the worst experience here!!! The boss Lily had a bad day and was doing horrible the whole time for French nails, mind you, I did not ask for gems and the cute bow I wanted because I knew that would raise the price to about $70 so I told her just to basic french and draw a heart on the 4 finger, she re-drew the heart so many times, and my nails were not the shape I wanted, she also didn’t even do CLEAN French!! It looked like a 4yr old drew on each nail, imperfections in each. We come to them for professional work and they act like they didn’t train past basic stuff, I wasn’t even asking for things I’d love to ask for like a cat, cheetah print, they don’t even know how to do that, but anyways yeah, she burst out complaining and crying, charging me $70, talking about how her husband is sick blah blah and she did her work, listen… I don’t ever open my mouth and the day I do, she forgot to remain professional. Yelled at ME and walked out to then take her lunch. I apologized so many times, me, the customer. And she yanked her shoulder away when trying to console her smh. I had to have the guy next to her, ANDY re do my nails, I got there at 11am and left at 4pm! My Saturday was ruined and I’m a health care worker, I go there to destress!! If I wanted to spend 5 hours doing my own nails I would. And I will now, I bought my own professional stuff(I used to do my own at first anyways). They come to our country & think they can treat us like that n mind u, im Hispanic and would never. I told them despite that, they didn’t lose me but it was horrible, horrible.they don’t deserve our money. I used to promote them a lot like girllll go to lily nails, now F them, I dislike them so much! Horrible, they need to be shut down! But thanks to opening my mouth I left with the bow and it was $50 what I expected to pay in the end cuz I told her no I would pay $45-$55 for ur crappy work n time wasted, no more than that. I’m glad his work was super good & clean, I wish I took a before for this review!! This is atleast the what I wanted, and an after pic of Andy’s work, thx Andy. Have a good one.

Que I absolutely love Lily nails wonderful customer service , never a long wait and very friendly. Please ask for SARA she’s amazing with customer care very detailed she’ll get you RIGHT. This pic is a couple days after but she did an amazing job!

Victoria Pendley I just had a horrible manicure with Tony at Lily Nails Art. He was incredibly rude and condescending to me when I asked for short nails. He kept laughing at me when I asked for him to continue shortening my nails. I kindly explained to him that I am a pianist and need short nails to practice and perform, and he refused to style them to the length to which I was asking. He ended up slicing into my pinky, and the nail polish did not even cover all of my nails. He rushed through the gel polish and didnt let it completely cure under the light in-between layers, so there are ugly bubbles in my nails. Some dirt or other material from his desk also got into the polish or acrylics and are now stuck in my nails. The whole process was very uncomfortable and unprofessional. I have a horrible manicure now, and this was absolutely not worth the $60 I paid.

Riley!! I got acrylics done here and they were amazing! They stayed on for 3 weeks, easily. She was very kind and understanding of my requests for my nails.

Michelle Reed This was the worst experience ever at a nail salon. I went in there after calling and the tech stated she could take me in 10 min. I get there, there is 2 women already waiting. She then tries to take me before one of the other women and the women objected. So one of the other technicians were finishing up and took me, however she had no patience, none of the colors that she applied to my nails were the one that I actually asked for after trying 2 of them she walks away and starts another client leaving the owner to come over and try to correct her issues. There was product all on the side of my nails, clumps of product underneath the nail and the color that I ended up having to get due to she had already put black as the base coat was terrible. The owner then also go frustrated and finally told me just to go and not worry about it...but my nails are still a mess. The customer sitting next to me that had an 11:00 appointment was still waiting for her nails to be done at 11:45. I ended up having to leave with my nails a mess. Sometimes its best to go where you know the services, tried to get this done on my lunch due to an engagement later. Wont do this again.

Lena I live in the area and I decided to stop in for my first time at this salon. I am so happy and satisfied that I did! First off, the salon is small and the decor is cute and clean. I had Tammy do my nails and she knew exactly what I wanted and was a perfectionist! I will be making this my new go to salon. Highly recommend!

Kim Russell Tammy stayed extra late to finished my nails and it is more beautiful than I imagined! The salon is beautiful decorated and super clean. She is understanding of my request and a pleasure to chat with during the session. Thank you so much and I will definitely return. I highly recommend!

Shea Tennity Unfortunately, my boyfriend and I did not have a good experience. I went the other day and asked for UV Gel with tips. They told me my nails aren’t strong enough so they recommended acrylics. I don’t get my nails done often so I went with it even though I did question it. I then showed my design which was just some line work. Really NOTHING crazy at all. They said they couldn’t do it only French tips. I was thrown off but let him get them started and then thought we would figure it out after I got the nails on. He then had to do someone else’s nails so I went to someone else and she also told me she couldn’t do the design because my acrylics were too short and not the almond shape that was in the picture. Again, it was just some thick lines that I didn’t think were hard. I got coffin and didn’t think it was a real issue to get somewhat the same idea of the design. I had to search to find something, but everything I found she kept laughing telling me my nails were too short and not the right shape. So I settled. The next day, my boyfriend went alone because we wanted to be somewhat matching. He went in and showed them the design and was immediately told that’s impossible and can’t be done. Someone came up and offered to give it a shot. He just wanted a gel manicure. He got somewhat of the design he wanted, but they charged him $80. He’s never been to a nail salon and just went with it. They also charged me $80 so I’m confused why they would charge him SO much given it’s just a gel manicure with only two designs, meanwhile I got acrylics. I will post below what we WANTED and what we got. $80 is the main reason I’m angry for him because that is way too much for what he got. And the laughing and telling me I’m crazy for wanting what I asked for. It was just not a good experience. Mine are also crooked and eye just rushed and wasn’t listening when I would ask for it to be cut shorter until I was very persistent. $80 for his GEL manicure is insane and I feel like they jipped him big time.

Kristen Patton They are very inconsistent at best. Yesterday I got a gel manicure and its already chipping in less than 24 hours.. The last time I was there the technician was wonderful and the manicure lasted for weeks. This time the technician spoke to the girl next to her the whole time and they were both very rude to the customer beside me.

Joseph Rothrock Manicurist kept twisting my finger and wrist, even though I said I have carpal tunnel and that my finger and hand dosnt move so freely. The gel polish was rushed and looked like absolute garbage and was all in my cuticle. They use inferior cheap product. Go anywhere else.

Olivia Lineman They did an amazing job, and gave me enough time to pick out a color. Reasonably priced, I’m very happy with the results!

Maria Meleca Very sloppy pedicure, done quickly and kept getting polish on my skin and then cured it even though there was polish everywhere.

Kristina K The deluxe pedicure you only get 2 towls but before it was more. The salon is clean but expensive for low quality. My friend and I head 2 deluxe pedicure. My friend has a better pedicure than I did. Mine felt rushed. I will return but I might just have the younger girl do my pedicure again. The prices always changes. It keeps going up, but nothing changes. Take your money elsewhere. Or go next door.

Marissa Aratari Super unfriendly. Asked for a French tip and they gave my wife blue duck nails and then charged full price! They didn’t offer to fix to what she actually wanted. They argued about how they were in the right and hung up the phone. Awful hospitality. Do not recommend. Updating review with photos of expectation vs. reality. You should know what a French tip is. Stop making excuses. You shouldn’t have let her leave upset. You never asked if she liked it and did not take it off to redo it when she said it was ugly. You still charged her full price. She got them redone just 2 days after because of how ugly they were. It’s very telling how you get so defensive/ try to discredit your customers. When I called you hung up up on me both times when I was just trying to tell you how upset you made my wife. I told you that she chose to go with another place due to your place’s incompetence. Take accountability. Worst customer service. Also, my wife knows some Vietnamese and she heard you guys curse about her not liking what you did to her nails in the salon. Real professional and understanding .

Tamieka Valdez Terrible experience. She left hot rocks and towel on my legs and walked away. Then come back and threw a small basket on my feet, looked at me and threw it on the ground. She never used a nail file to even off my nails left them rigid and jagged.

Cassandra Terry I love making an appointment and coming in to see Sandy. She knows I’m somewhat picky and a pain to deal with at times and she puts up with me and listens to everything I ask. I take forever to pick a color so if she puts it on and I don’t like it she takes it right off and we pick a new one. She doesn’t ever make me feel like an inconvenience and I know she wants me to love my nails when I leave. I have never had a bad pedicure or manicure from her ever and I’m so thankful I found her!

Elaina Chen This place was recommended by a friend. I came here to get a french tip pedicure, which I usually do myself but cant anymore because of my pregnant belly getting in the way. Nice staff, great massage chairs for pedicure, and nice hot stone massage included in the pedicure. I wasnt able to get my pedicurist to get the right temperature of the water (first it was too hot, then I asked for it to be a little cooler and she made it too cold, then I said it was too cold and she acknowledged me but didnt change the temperature, then I said it again and she pretty much ignored me.), and I also couldnt get her to trim my nails shorter, and I couldnt really get her to straighten or shorten the width of the French tip... not sure if this was just a language barrier thing or not. The French tips were also kind of uneven and I could do a much better job if I could reach my feet (picture shown, pls excuse my swollen sausage toes). Also I listed the prices in another photo, all of which are quite competitive. If I were to come here again I would probably just do a solid color next time. French tip is too variable at pretty much every place Ive been!

Vsg 0626 Nicole does a great job on my nails but I do find calling to be difficult because there is a language barrier and there is not a lot of customer service because of it. But if youre not in a hurry and you can get beyond that when making a phone call this is a great place to get your nails done

Griffith Corintia “Tia” I have never experienced so much disrespect and blatant racism in a salon. Firstly I’d like to start off by saying the lady I had fit my nails did not do a single thing I asked her to. The shape, length and color is incorrect. The lady doing my nails was insanely rough with them and now I have scratches all across my hand because of her incompetence with the nail file. Secondly, I got charged 60 for a service that was priced at 35. I’ve had friends go and have been charged cheaper. And lastly, the amount of backhanded statements and the dirty stares were disgusting. Talking about how I look and talking bad about my skin color is absolutely ridiculous for adults to do to a teenage girl. I am beyond upset and I truly do not think this salon is worth anybody’s time or money unless you want the exact opposite of what you’re asking for. Do better and don’t scam your customer.

Breanna Stefano Linda did an amazing job, a little more than I would usually pay for a fill, but totally worth it. Even came in with a nail half broken off and she built it up beautifully that you wouldn’t even know it had been broken. Also very gentle and attentive. Asked my opinion and made sure I was happy with them before she moved on to the next step. Definitely my go to nail place now!

Linda Marciniak Very relaxing to be pampered here. I got gel nails and I’ve been so pleased I go back every few weeks. Tons of colors to choose from. Ann always acts happy to see me and I feel at home! Highly recommend!

Katelyn Sullivan Nail Candy is the real deal when it comes to nail salons. The artists take their work seriously and are incredibly talented. They care about their customers and are as accommodating as they can be, especially given the fact that theyre always super busy! Nikki has completely transformed my nails over the past few months and I am so grateful for her talent, kindness, and patience as I came in knowing nothing about manicures and still ask a lot of questions. If you are like me and searching for a reliable nail salon for your bridal era, Nail Candy is the place to go, but get on the books asap--if you wait until a month or two before your wedding date you might not get on the books. Its so worth it though if you can make it happen :) I added pics so you can see how my real nails were transformed! Nail Candy is an amazing business and Nikki is an amazing nail artist! Thank you Nail Candy!

Hirohide Ogawa I’ve recently moved to Rochester and been looking for a nail salon. Now I found it! Jennifer has great skills and really took her time helping me pick the colours I wanted. The place is also lovely and cozy. I’ve already booked another appointment for my lashes.

Abby Beyler My first time at Nail Candy and I will 100% be back! Gladys was super nice and not to mention her work is amazing. Everyone there is so talented and on top of it very nice and easy to talk to. They make you feel so welcome and everything is very clean and neat and the best part is they take their time and make sure you get THE best service. Best nail salon I’ve been to hands down! No wonder why they book out so quick. Thank you again to the wonderful ladies here!!

Myumyu I love this place! Jen is so friendly and my nails turned out really cute (I got a gel mani). The environment is cute and cozy too. I will definitely be back!

Nerpa Derpa I leave this 1-star review to inform, not to judge. My nail experience was fine; the people were kind and my pedicure looks great. However, when I was placed in the nail drying station, I couldn’t help but notice the conditions the turtle’s above me were living in. There was black mold growing on the inlay of the tanks, the water was filthy, and the little guys didn’t have enough heat or light to go around. One turtle in particular had no heat lamp whatsoever and it sat aimlessly walking a 1 inch perimeter of a small fish bowl. Watching the turtles as my nails dried, I was distraught. If this could get the attention of the owners of the salon, I would tell them to have their turtles adopted and opt for a large fish tank instead (it’s more affordable food-wise and you can have a variety of pretty fish on display). I hate to go full on animal rights representative, but jeez, I felt for those turtles. Have a nice day.

Samantha Fragassi First time visiting and I will be back! It was my first time getting the powder manicure and it turned out great. My technician was very nice and polite and the wait was relatively quick for a Saturday! My manicure lasted about 4 weeks.

Jacqueline Parks I have been going here for years for pedicures and I love their work. Always friendly and remember their customers and take good care of them

Michelle Nicholson Love this place... They do a great job. Love the Gel Pedi -last forever... No chipping! Clean open space masked and felt comfortable there. Pedi chairs are massage ones.

Lauren Titus My sister, myself and my daughter who is 10 came for pedicures. They denied my daughter and said they did not do kid pedicures because she was too short (she is not, we regularly get pedicures) I explained this and was met with an aggressive “no kids” and i continued to push back and another employee gladly set my daughter up and said they have basic pedicures. They up-charged us throughout the entire experience. A flower design costs 10.00. Removal of old nail polish apparently costs 5.00. Website is not in English and was unable to price check any services. I would not recommend for children, even “older” kids. There was one out of the 4 people that even spoke to us, or acknowledged my daughter. Not a good experience, and service is not worth the little charges they throw in when you’re literally foot deep in water.

Elena Chu Since moving here from miami and DC I have not found a nail salon I liked. I have been to VIP in Fairport but always leaves feeling like I settled. Hannah took her time on my mani pedi and did such an amazing job. I got a full set with gel and they look and feel like natural nails and not fake. This is my new go to for nail salon.

willow finch Amazing service, all of the employees were so nice! They did an amazing job on our nails. They took their time and didn’t rush us! Overall an amazing nail salon, would highly recommend Helen and Hannah.

Patricia Vargas Had the best experience with Kim!! Extremely professional and meticulous! My favorite nail set and very reasonably priced!!!! I will definitely come back to this nail salon!

Sonata Gill Great attention to detail and friendly staff. The salon didnt smell heavily of chemicals like some do; It was a professional and pleasurable experience!

Julia Gulbe I have personally known the family here for many many years and theyve always done a fantastic job! My gel always lasts well past 2-3 weeks!! They are very quick yet tentative! Very polite and friendly! I recommend Tips and Toes to anyone who would love a good quality result for an even better price!

Tina Weymann I have - no, HAD!! - the worlds ugliest toenails. Was embarassed to even ask if Tips & Toes would be willing to work on them. The wonderful man who clipped my awful toenails was thorough and thoughtful. I was so thankful, I gave this great man a very generous tip. THANK YOU, and I highly recommend this place!

Amanda Hensley I LOVE Tips & Toes! Theyre always so friendly and inviting. Ive had my nails done by almost everyone there at this point and Ive never had a bad experience. I recommend them to everyone!

grace bernunzio First time getting gel nails and loved it! Especially after getting acrylics for the last 10 years. Will be doing this moving forward and saving myself tons of time at the salon!

ana llopis Best nail salon in town. Mrs Lee and Lien are wonderful nail techs and artist. Is always a pleasure to go and do my nails with them. Make sure you schedule an appointment because they are very busy. They are fast to respond in case your appointment has a conflict. Ill keep coming back for sure.

Jessenia Zayas I came yesterday for a pedicure and had an AMAZING experience! I was welcomed warmly, the place was peaceful and not busy and very homey. The pedicure was in depth I was almost falling asleep how relaxed I was! I already recommended them to my friends while I was IN the chair! 1000/10 experience, I will be coming back again and referring more people!

Latoya Roberts I’ve been coming to see, Lee and Khanh for years now, and I can truly say that I love them like family. They are amazing at their craft and they always make you feel welcome. Khanh has a true gift for doing nails, and she’s so talented and, Lee gives the best pedicures and she always slays my eyebrows. If I could rate them higher I would! I recommend them to all my family and friends, keep us the amazing work ladies ♥️

Jessica Beavers I had an amazing experience at Lee Nails Salon! From the moment I walked in, the atmosphere was warm and welcoming. Lien, in particular, was incredibly kind and attentive, going above and beyond to ease the pain I was feeling in my feet. She made sure I was comfortable the entire time, and the attention to detail was fantastic. My feet have never felt better! I feel completely refreshed and pampered. I highly recommend this place for anyone looking for a top-notch nail salon experience in a cozy, quiet setting!

Angelina Simmons They did such a cute job! So happy with how they turned out. I only paid $62 for a full almond acrylic set and to get my eyebrows done, the prices were amazing!

Abisha Dowla Amazing prices and knowledgeable and efficient techs! I got acrylics and the profile is so seamless my friends asked if they were my natural nail. Definitely worth a visit if you need your nails done :)

Kathleen Carrera Amy is an absolute gem. She is kind, friendly, funny and personable and she did my nails and they’re PERFECT! I was going to get just blue, but she and my sister lena talked me into this cloud/twinkle design and I’m IN LOVE! She spent so much time on detail and made sure each nail was the same size and shape. This is my first time going there and not my last! Her husband Tyler is sweet as well as their staff. Thank you for a one of a kind experience!

Christy Slobogin Tyler is wonderful! I go to him every four weeks and its always great.

matthew tew Absolutely amazzing my wife brings me for a pedicure once a month and she gets her nails done every other week and they are the best they do designs that renworks of art and are easy going on the pocket. I now bring my friends sometines for pedicures. they all tell me how amazzing of a place Nikki nails is. Amy and her husband Tyler makes us feel so comfortable and there chairs massage. You

Eryn Eren Love my nails, Ive been with Kim for 20 years and trust no one else, she gives me what I want whether it be my nails or toes! Come in if you need someone gentle and knowledgeable in everything nail ..

Mack Strahl Always the best in Brighton!

Kenneth Capuano Kim does an exceptional job, is very detailed, and a joy to have conversations with. Highly recommended!

Alyssa Rodriguez I booked my appointment 5pm on a Sunday an hour before closing and the owner of this salon went out of his way to ensure my nails were dry before I left. He added additional anti-chip polish and stayed a few minutes late to wait my nails to finish. They came out flawless and I would go back!

Alexis Sklair Lena did an incredible job on my nails! I came in with a reference photo (screenshot from tiktok lol) and she did an amazing job bringing it to life on my nails. She was so sweet and very gentle with my manicure and pedicure. Highly recommend!

Mina Magdalena Fastest pedicure I’ve ever had— and that’s NOT a good thing. I have come here multiple times and the quality of the experience has varied, but this was by far the worst experience. I should have known better, the male techs generally don’t do a very good job. The young man who cut my toenails must have been new because they were cut/painted so unevenly that I want to cry. The edges look broken and the polish was all over my toes. I didn’t realize how bad it was until I was waiting for them to dry. I should have stayed and made them fix it but we had already paid and I just wanted to get out of there. Buyer beware!

Rana Rezaei Very professional staff. I have been going to this salon for 4 years and always have pleasant experience. Never been disappointed. Hannah is the best. She is like an artist, always has an amazing ideas for making my nails unique. Husband and wife are very kind and humble.

Tashi Dema Got my nails done SIX days ago. They were very clumpy and uneven. They look grown out on some nails because not all the nails were put fully back making it seem like some nails are outgrown while some are new. For reference i got acrylics and i asked for the pink nails and the guy refused to look at my picture and help me with what i wanted so i just picked a whole other style. I was charged $85 when i was told the other day when i came in it would be $70. I still tipped $25 because i felt that they still did a good job and maybe it would hold for awhile but it has cracked and my whole nail broke while i was moving a chair. I was also hoping to get long nails but when i told them what length i wanted they kept pushing me to get them shorter and wouldnt stop till i went shorter. I came here hoping my first time i get my nails done i would have a good experience but honestly i will never be coming back and i hope other people have a better experience.

Megan Russo I don’t remember how I found this salon but I travel from Le Roy ny to here to get my toes done. I’ve never had any issues with quality of services. The salon is pretty small but cozy. It’s clean and overall a pleasant place to be. My only complaint is the parking. There are about 4 actual parking spots and when it’s busy they ask you to double park and they will play car Tetris to get everyone out if you’ve blocked someone in. I also do wish they had more selection of gel polish as they don’t get new colors very often. Otherwise I will not risk going to any other salon, I know when I go here I’m getting a good pedicure that will last.

Chantal Vallone I’ve definitely found my favorite stop to get my nails done with my best friend . It’s always so clean. Everyone is always so friendly . And I always leave with great looking nails!!

Gissou A I am new to town and I was very anxious about finding the right nail salon I was glad I found this place, very friendly clean and professional. Price was right. I do recommend this place!

Ellie Perrin Everyone here is so nice and they do beautiful work. Ellie does my nails and always knows how to match the color or do some obscure design I find on pinterest. She is always up for the challenge and gets my nails looking perfect and exactly how I like them. Its hard to find places that do the poly gel manicure I like and its a great atmosphere

thembi chisi tc nails was recommended to me by a friend and i am so so glad i went. i’ve only been there twice so far and have had a lovely experience both times! the staff is very friendly, it’s always very clean, the place has such a cute vibe, and very reasonable pricing. both times did they accomplish exactly what i asked for and did it even better than i could’ve hoped for! definitely a wonderful salon everyone should check out!!

Brittaney Minurka I have been coming to TC nail bar for awhile now! Tony and Ellie are amazing, I always leave the salon so happy with my nails. Im so happy I found a nail salon that is always consistent and able to do exactly what I want! If youre thinking of coming here, do it! You will not be disappointed!

Ajla OBuck Do NOT recommend this place at all!! Came here for the first time, and walked out with completely botched nails. Different sizes, shapes, and gel polish that was all bubbly. The nail tech seemed very miserable doing her “job”. She seemed very irritated when doing my French tip, talking under her breath and rolling her eyes. Was advised over the phone they take card & cash. When cashing out I was advised they only accept cash as a form of payment, even though I was advised over the phone they do accept card… not to mention there was a credit card machine right at the front desk. Also, charged me $55 for an acrylic fill. (regular powder & white polish). Overall horrible experience, and would recommend you take your business elsewhere!! Top picture is what I asked for, bottom pictures are what I received..

Stephanie They do not do gel X! I’m from out of state for work and i asked if they did gel X, they do not, they do polygel which is not the same thing. I went with it anyways, I told them it looked way too fat and thick and asked to make them look thinner and they said no. I was offered to take them all off and just leave which was mind blowing bc all I asked is for them to make them not look so fat. I asked for narrow square, or narrow short coffin and still had no idk what I was talking about. They ended up cutting them too short on top of that and didnt want to reapply to fix the length. I’m so upset bc i paid for this 2010 out of date wide square shape! Replying to the owner: I walked in yesterday and specifically asked you and you said yes, I showed up today and sat in your chair to find out in reality. The real answer was no, which is extremely inconvenient to me because here I am trying to get my nails done for the holidays, hoping that you can do a good job and somehow make my nails look great but you didn’t. Instead of fixing or making tweaks here and there like I asked you bc I am paying for your service you told me that I could go across the street. So unprofessional.!