barbara miller My mother was in assisted living for 6 years and loved her room and the staff. We were able to meet and connect with them. Very loving caring people. She spent a short time in skilled nursing, where she received excellent care. When she was placed in comfort care she not only received the best care but her family did also. They put up with her large family and offered us so much comfort. I want to thank the caring community they are for everything they did for our family. ❤️
5 /5
Stephanie Hall I would give 0 stars if it let me. This place is the most horrible nursing home I have seen. I am a former CNA with over 4 years experience ina nuring home setting and over 6 of in home care. I cannot believe how badly residents are being treated at The Summit. I cannot not give specific details for fear of even worse treatment to my family member.
I would NEVER recommend this place to anyone!!!!
If I could, I would move her anywhere but here.
1 /5
Shirley LaMarche My aunt is in skilled nursing and heres how it goes the aide has 120 patients to attend and mt anut has to lay in her dirty diaper and its more than urin till its time for diaper changing time, then she has to wait her turn. It one aide to 120 patients why is that when it costs so much for each patient to ne here. The aide is rude to her when she rings her bell cause she needs help. I just dont get it
1 /5
Gail Livingston If you are someone who has their wits about them, can do their own banking, can even take care of their own medications and give it to themselves properly, and also one who likes to ask questions and be informed, this is not the place for you or your loved ones. The people that they want at their facility, are the loved ones that want to just dump their family in a place and have no further contact. Where the resident has no control over anything and they have total control.
They dont seem to understand nor will they abide by New York State Law. They handout paperwork that they themselves do not go by what is written on it, nor do they like to go by signed agreements. They dont even allow the Ombudsman to do their job, even when its written in their signed agreement. It doesnt even phase them, when they get citations from the NYS Department of Health. They seem to think that a supervisor from the Ombudsman office is going to keep them safe because they have family staying there.
Administration, including the VP of Long-Term Care, will lie to your face and allow threats to be made by the administrator. They are afraid of the truth coming out.
They like to put $$$, when private pay is a lot more, $$$$ and they want more on top of that, making it closer to $$$$$. This place is all about the money.
They dont seem to care that they have a fast turnout of employees, so not always enough staff to take care of the residents.
My suggestion to anyone thinking about this place is there a residence, make sure you have a recording of every conversation you have with administratio and aides and nurses. They also dont seem to care about Hippa laws, and we want to conduct business in public places, or leave your door open so that people outside and any of those that have their doors open can hear whats going on. They may even leave things tape to your door that have very important information on them like your social security number, for anyone to stop and look at. I would also have an attorney on standby and of course the number to the New York State Department Hotline. Have a camera in your room at all times, they have been known to go into your room when youre at a doctors appointment for no good reason. Do not allow them to handle your money, or take the possibility of losing your money. I would seriously look at other places than this one. Beware at All Times.
1 /5
linda beirman My family member has not been getting his co-pay bill in his mailbox for 3 years. He has asked for it but they say it hasnt come yet. He has bern trying to pay it but wasnt being given the bill. We are told that the co-pay bills are being sent to the billing office on padock st, which means that none of the residents are being given their bill. Now his co-pay bill is over $2000 and kinneys want to stop sending his meds because of no payment. Please help me by letting me know if you are having troubles with this issue. I dont understand why they are doing this. Thank you
1 /5