Nail salon 9 Reviews in Watertown, NY

Henrietta Sue Hoffman Theresa is amazing she does a great job will always go to her best salon I ever been to

Jenn Baker Love Cheryl B.she does an amazing job & always takes time to listen to concerns when it comes to cut & color. Everyone else there is always very nice, I never leave without a good laugh!

Justyne Mynch Walked in, got my hair done by Denise, not one complaint that it took 3 hours! The staff was all so good with my daughter! My hair turned out AMAZING! I am so pleased!!

Holly Jordahl This salon is all about customer service and what the client is looking for. Nice quaint environment, no rush!

Michelle Nemec Definitely recommend! Stephanie was fantastic and did a great job. Already have my next appointment set up :)

Chai I got my nails done August 8th and this is the 5 week retention today September 12th! No lifting or chipping at all. 100% worth the price

Maci Wilson Very good job and super friendly customer service. Ladies that work here are able to work with you in getting your nails how you want them. On top of that super gentle, Im so used to nail salons being rough when handing my feet or hand but no pain at all! Would definitely come here again!

Sophia Castro So I went in to get a fill for my nails. I had my nails done by a lady named Katy and she always does an amazing job. Today she wasn’t there so I had an older man fill my nails. The entire time he was distracted while doing my nails. What I originally wanted he couldn’t do because he didn’t match the acrylic base that I originally had. When I was dissatisfied with the results he said that the nails were smooth and fine. When In reality the edges of my nails were missing a fill, he didn’t remove any cuticles, he also never even put cuticle oil on, the application of the jewels left a streak on the side of my nails, the shaping was awful, and the entire nail looked like I painted them myself with how lumpy it looked. I later went Perfection Nail Bar and Organic Spa and the lady fixed my nails and did exactly how I wanted them. The man at Tops wanted to charge me 15 dollars to take them off but at Perfection Nail Bar and Organic Spa they only charged me 10. The fully blue nails with the stones on top are from Tops nails done today. The blue French tips is from Perfection Nail Bar and Organic Spa also done today. And the green French tips nails is the example I provided. I will not go back to Tops again. If I could give no stars I would. Shaking my head I never make reviews like this either.

Katie Kelley Amazing attention to detail, very gentle while grinding down the acrylic, no nicks. Friendly, good pricing for quality service. I told my nail tech I was afraid I would get spoiled getting my nails done here while Im in town for school. My home town doesnt have any place quite like this. 10 out of 10 would recommend.

Kendra Hull The left is what a showed him and asked for the right is what he gave me. I’m extremely unhappy with the services. The least he could have done was tell me he couldn’t do long nails. So recently this review reached 500 views and I decided after reading it that I wanted to revisit this experience I had and explain just a little bit more. The man who did my nails was older, when I showed him what I wanted he just nodded his head yes and then told me the price (I cannot remember what I paid). He at no point engaged with me, I felt more of a burden for a service I was paying for. He talked to the other employees most of the time yelling around. When he was to the point of filing he was rough as hell and I always get long acrylics so I know nail pain. I haven’t been back since and would never recommend this place.

Alexa McQueen Ive went here twice. Each time theyve done some colored overlay instead of going through the whole process of putting on my full set and my nails have clean snapped off within the first week. The shaping is always good but the quality of work isnt great. Mind you i got my nails done 3 days ago.

crystal young I’ve gone to this salon many times and I came in today for a pedicure and nail manicure. The man did my pedicure and had me move to a chair and he started my nails. He did one coat of clear before putting colors and then asked me to change chairs. Then I saw another woman come and sit in the chair I was in. This isn’t the first time that this had happened where they asked me to move so they can take a different client. So I said I was done and went to pay for my pedicure. They tried charging me for my half done manicure, which I said no. They ended up double charging me for my pedicure and then called me from across the parking lot. I won’t be returning and don’t recommend.

J Mal Ive tried just about every nail place in the area and Xu has hands down been the best! Henry has been great for me and my daughter absolutely loves Layla! Henry does a really great ombre and great stilettos, and they both do beautiful, flawless nail art! If you show them a reference pic, they execute it perfectly! Theyre also both super quick which is awesome. Everyone in Xu is very friendly and the salon itself is beautiful, neat and clean. And the prices are fair and comparable for the area.. I saw some negative reviews that were bothered that they prefer you pay in cash. I have absolutely no problem with that, it takes two minutes to stop and grab cash or use the atm in the salon. Who would want to pay credit card companies fees if they can prevent it? Ive paid thousands of dollars around the area for lousy nails that Im unhappy with, if all it takes is to grab some cash to leave happy every time with beautiful nails then thats definitely something Im willing to do!! Thanks Xu!

C T I’ve been seeing Jimmy for about a year now for my nails. I’ve never been disappointed. It’s a busy salon, best to schedule an appointment in advance if you can. If you cannot, they are always sure to get you taken care of anyway. Definitely recommend.

Rebecca Panko I went to get my nails done with acrylic over my real nail, and the nail tech applied so much acrylic that he had to use a drill to remove it from underneath, completely ruining my nails. To make matters worse, the other nail tech told me it was my fault for not telling him not to use a drill under my nails. My nails were as long as the acrylic part, and now they are painfully short. Ive been getting my nails done like this for a while, and Ive never had an issue like this. I did message XU nails & lashes on Facebook, they read my messages and yet to respond back.

Jude Seymour Jodi is a real treat. Her pedicures are amazing and her space is always very clean and comfortable. There is nothing quite like sitting on a throne while you feet get the pampering they deserve. I walk out of her place feeling as if Im walking on clouds.

Angela Williams My favorite nail and wax shop in the local area. Jodi not only provides quality work but provides excellent customer service. Her services are reasonably priced and her hours make it easy to schedule an appointment.

Mandee F Jodi does an excellent job and provides great service. I have been seeing Jodi for nails since before her own shop opened, and I wouldnt go anywhere else in Watertown. Lots of color options and nail art available, and you can put in your own requests for future colors if she doesnt have what youre looking for (which has never happened to me - there are SO many choices!). A+ service, highly recommend!

Zinnerman Rhiannon “Ree” I wish I could give 10 stars. I highly reccomend Jodi. She is awesome at what she does. I just scheduled my 3rd Brazilian wax. she makes you feel super comfortable. The place is very clean and cute. The timing of her appointments are great she is focused on you and you only. My tootsie is so nice and cute Im telling you, dont waste time. Book your wax TODAY!!!

Christina Maguire Jodi is always professional and really knows her stuff. Very sanitary and always helpful when answering questions. She has a great sense of humor and an all around great person. Highly Recommend!

Christene Cooper Quinn does a fantastic job!!! I went as a walk in for the first time and they got me right in. Service is always fast and attention to detail is great!

Dorena Kimball I have been going to Tracy for over 7 years and would not go anywhere else!!! She accommodates my schedule and always makes time for my mani/pedi….Added bonus, she is an artist with designs on my nails ❤️

regina ryder Always happy with the service here. Quinn got me right in as a walk in. Pics do not do justice with how good they look. Green with gold for new years.

Elizabeth Aubin Absolutely LOVE!!! Tracy always does an amazing job with my nails. I have been coming here for 3 years and highly recommend. Tim always does a great job with his pedicures. He is very accommodating to his clients.

chicken nugget DO NOT GO TO THIS SALON!!!! I went here in April. When getting my pedicure I noticed that the lady made me bleed. I didnt think anything of it because of how good the polish looked. But for months after I noticed my big toes were hurting. So I finally went to a actual nail tech who informed me that BOTH of my big toes had an infection. It is now December and I still have a bad infection that causes me a lot of pain and I might need to go to a doctor. If I could ask for a refund I would and use it to pay for my doctor bill to get a antibiotic for my toes that STILL HURT! DO NOT GO HERE

John Dunker When I tell yall that this is hands down the best experience I’ve ever had, I mean it! I go to Mimi regularly and always come with very specific requests. Not only is she amazing at her job, but everyone that works here is truly so kind. My kids came with me for my most recent set, and they didn’t mind at all providing drinks and letting them eat while I got my nails done. I’m able to text Mimi directly with photos of my ideas, what changes I want to make, and she practices until my appointment to make sure it’s perfect. Not only is the overall experience unbelievably amazing, the prices are so fair. They make going all out and expressing yourself freely achievable for everyone. I will NOT stop recommending luxx and their amazing artists. They aren’t just nail techs. They are artists.

Sparkle Oz Can’t recommend Rena enough. Perfect shaping. Did exactly what I asked for and did multiple check ins throughout to ensure satisfaction.

g g For a set of just the acrylic with no color or nothing, I wasn’t expecting it to cost more than maybe 40 or 45. It was alright but it was also my first time here. Very rough with the cuticle part.

Gabrielle Eluma Horrid customer service. I was a walk-in. I requested the soak off of my previous full set, a new full set, and a pedicure. The employee who started my nails wanted to remove it aggressively with a false nail tip but I politely refused. I explained my nails was currently in a sensitive state. He, then, turned to the owner and a few employees to further discuss. Prior to the soak and file I disclosed one of my nails had began to bring me pain. The employee became annoyed and disgruntled. I received burns from the filing machine on multiple nails. I expressed the pain and discomfort politely, I stated it was fine whenever he apologized. He seemed extremely frustrated and dismissive, then he discovered the nail broke in half underneath the acrylic. After the soak off session, the employee started to apply the tips to my nails. I expressed that the fourth nail was crooked. He began speaking loudly to the owner and the other workers. An employee approached me stating “What’s your problem?” I was shocked and appalled by the way she spoke; her tone, her attitude, her demeanor, and the question. I asked what she meant and explained the application was extremely crooked. I could feel the pressure and energy shifting to an unfriendly and unwelcoming environment. I, then, asked her if I was a bother or if I required too much. Explaining that if I was, I could go somewhere else but it was their choice. She began to raise her voice and constantly asking if I wanted to leave. I said again, it was their choice. She took a seat replacing the man, grabbed my hand, and started working on my nails. Still constantly asking if I wanted to leave. After grabbing my hand aggressively she applied one tip, she then asked if the tip placement was ok or if I wanted to leave. She did not give me a chance to answer, she started cutting the tips haggardly and attempted to pry a glued on tip from my fingernail. At that point, I told her I would rather pay for the services completed and allow another shop to remove the four tips. She said ok, seemingly relieved. I paid and left. I would not recommend this nail salon. Please be mindful if you choose this establishment. Or just do not express discomfort, displeasure, or undermine the service in which you spend your hard earned money and the results that will be stuck on your person.

Nikki Barbie Cuticles were not clipped the based of my nails are bumpy they absolutely charge too much for a short A VERY short set let me make that clear But the establishment was nice. Employees were OK not coming back.

KAITLYN WELLS The work wasn’t good for the price, and the shop was unsanitary. The tech I had didn’t clean his space or some tools from the previous client, then was way too rough with my nails and made most of them bleed. He then put nail glue over top of the bleeding so he could continue doing my nails. I’ve had glue around my fingers for days I can’t get off, along with them continuing to bleed off and on and are quite sore. The polish is chipping already after 3 days, and the nail extensions are already separating from my nails. From reviews I expected a better experience, and wish I could get the money back as I now have to spend even more to get them fixed or removed.

Carly Rayelyn great environment, great quick service. My wife said these were the best nails she had ever gotten!! she loves this place and we will be back to get pedicures next!! Also fairly priced and the chairs are super comfy

Elizabeth Dial Bill was absolutely amazing!! He was able to squeeze me in on short notice for a fill and as always, did an incredible job on my beat up hands!! Shocked at the results and wishing I’d taken before pics for comparison. Bill and his wife took over ownership of this place a month ago and have done such a phenomenal job! Very pleased with results.

Snakesonaplane11 “CutiePotato” Very quick and fast at getting me in receptionist was sweet and very helpful, I was immediately care to on arrival! My nail tech was very friendly and helpful he took everything I said into consideration and was very observant as to what I wanted. The whole service was well under an hour he was extremely fast and very articulated! My nails were super clean and looked just like the picture. The price was great I was expecting over $100 but it was only $61! Great price. The whole entire salon was very beautiful and colorful. I 100% recommend I’ll be coming back myself.

Emily Locy I’ve had my nails done in Watertown for over 20 years. I have never witnessed a more unprofessional business owner in my life. Jenny displayed blatant disrespect in front of all clients and employees. Making everyone uncomfortable. I stayed respectful and paid. She continued to throw my money back at me and say “take it and use it somewhere else”. Maybe having a bad day, or just mad because I wanted a different shade of pink? Not sure. I just know I’ve never in my life had an experience like today at a place where I was paying for services. Jenny, you’re a dick.

Catalina Hernandez I have been to many nail salons in town. Most charge way too much for poor quality nails. Jenny was recommended to me by a friend and I’ve been going ever since. She does a phenomenal job, provides amazing service and takes her time. My nails come out amazing every time and for a great price.

Rai Johnson I love this nail salon specially Jenny she has been doing my nails since I first moved here in 2022. 10/10 every time she’s has done wonderful with every design I’ve ever thrown at her

Ashley B I had the worst manicure experience. The woman with glasses did a terrible job. Took off the polish. She buffed my nail so much, which you would only do for acrylics I looked it up, that my nails are so rough and scrapped.

Esmeralda Cali DO NOT GET A PEDICURE FROM HERE!!!! I had the most traumatizing experience in this salon today. I went in for a gel pedicure and needed my previous gel pedicure removed. I was recommended this spot by a couple of people who spoke highly of Betty but since she was busy, they passed me along to another worker. The younger male did my pedicure and was so unbelievably rough with the drill while removing my old gel that my toes are bruised, in extreme pain, and so thin now that it is basically drilled down to the skin of my toes. It’s uncomfortable to walk and even worse when I touch them. He had this drill on the highest speed as if he was filing down hard, acrylic, artificial nails on my natural nails. I’m no nail artist but I know for a fact gel should be soaked off or if the drill is used, it’s only to remove the top layer and the rest of the gel be removed by a buffer or manually. I gave him the benefit of the doubt and let him continue until he started cutting my cuticles. He was going so fast and repeatedly stabbing my toes. I was visibly getting frustrated and pulling my toes back because of how sensitive even the slightest touch was. I also asked him to please not cut my nails short and to only file them straight because I was allowing them to grow out a little longer. Never in my 20+ years of getting pedicures have I walked out on a service or been on the verge of tears. I’ve had horrible manicures and pedicures in the past and I am not the type of person to leave reviews or complain about a service. When I finally told him to stop the pedicure he told the older women to continue the pedicure for me. None of them were remorseful, I didn’t receive a single apology, and I felt absolutely humiliated when they tried to make it seem like I was being difficult for no reason. I obviously declined for someone else to complete the pedicure because of how raw and in pain my toes were and all they told me was to Go. I even offered this man $10 for the mere time he spent on me and he gave me an attitude as if I was the one doing something wrong. I did not pay for the service and they did not ask me too. They are all highly unprofessional, rude and need to reevaluate their customer service skills. I do not recommend people go here for even the simplest service. As much as I do not want to publicly post my feet, people must see the condition my feet are in and they will only continue to get worse. All of the dark pink hues and basically my skin that’s been filed. I now need to worry about infection arising and allowing my nails to heal. If I could give them -10000 stars I would.

Alandra Mosier Betty! Shes so nice. She has 20+ years experience, and you can tell. Very knowledgeable, but willing to share which I loved. I wanted something kinda simple that would last around 3 weeks for a cruise trip. Love them! Hoping they last well Prices seem really reasonable as well! Salon was neat and clean. I hope to return ☺ *UPDATE* yall, its literally been a month and nails are doing well. This week, there is a lot of growth and a little chipping at the back of the nails. I will be removing them later this week. But they did great!! 3 weeks of cruising. No issues in the water. Great job! Updated pic as well. 7/24/23 returned and Betty did a great job again! New Pic added

Crystal Rosenzweig Absolutely recommend this nail salon!The staff is friendly and they corrected another salons mistakes.I am going to be a returning customer for years! ASK FOR BETTY!! She does amazing nails and nail art!

jordan Penoyer The lady who did my finger nails was so sweet and did an amazing job!!! I brought my son who became fussy and she helped me through it. I’m only leaving a four star because the guy who did my toes asked where the dad was when my son cried at the end of my visit and was whispering under his breath while doing my pedicure. Overall, I loved who I assume the owners were and they were the sweetest humans and I definitely will be going again.

Dawn Sharlow Awful. I have strong nails with gel polish. My nails polish was filed off so much, my nails actually bend over. Unbelievable . Within a week I have 3 nails that need to be clipped short because they are peeling and breaking. I kept pulling my hands away because it hurt when he was filing to thin. My nail beds and sides are red and inflamed. NEVER AGAIN!!! I travel through multiple states and have gel polish regularly. This is a first and last!!! I would NOT recommend the gentleman.