Jamie Caban I am very surprised about the reviews here. I had an excellent time at the blood lab, the nice women drawing my blood was Andrea. She was phenomenal and reception and security are very kind. Andrea took 1 minute to draw and used a baby needle on me. It didn’t hurt and I can be difficult with needles sometimes. Excellent. Will be coming back.
5 /5
Kristy Reed This is literally the worst service for a doctor that Ive ever received. Considering the amount of out of pocket money required to go there, it is definitely not worth it.
Three things specifically stand out:
1) Ive gone to multiple doctors for the same issue, and I received the exact same treatment. There is no need to pay more for the exact same thing. The problem still persists after 18 months, its very clear that I need a different treatment or the diagnosis is incorrect.
2) The staff is very unprofessional. Aside from the many times Ive been hung up on, Ive also had them tell me that I cant receive the service that the doctor ordered (various versions of scans). Im also very unclear on how to book an appointment. Every number is the wrong number to do that, and walking in in person isnt an option to schedule an appointment. I was told that I had to continue to call the number where they either hung up on me, told me i couldnt make an appointment, or the one time they were going to let me make an appointment was like six months out.
3) they apparently had a tiff with my insurance. Rather than handling through normal channels, they treated it was like a political campaign that needed me to get out and view. I received tons of messages asking me to reach out to my insurance to get them to accept the Columbia doctors terms. Ive been willing to pay whatever they ask, whenever they ask... its not my job to step into an argument between my insurance and the medical center (you should hire lawyers for that).
1 /5
Marie Ryu Arnold Advincula MD.
I think my doctor is the best doctor in the world.
I visited Columbia Doctor Midtown Hospital again yesterday to get my breasts CT and I was touched when I saw his name in the lobby entrance.
I had my uterine fibroids removed by him on May 16th at Columbia Westchester Hospital.
I am Korean and I usually get treated for major illnesses in Korea (I have the best insurance in Korea that covers all hospital expenses), but no doctor wanted to do my uterine fibroids surgery. I met with the eminent doctors in Korea but they all said hysterectomy - the best - and lets schedule the robotic surgery right away.
But I wanted to keep my uterus as a woman, a wife, a mother, a teacher, so I prepared all the materials including the doctors opinion + MRI and came to the US to meet him.
It took six whole months (he was already known as a great doctor, so there were many patients waiting)
He and his team of top surgeons did a great job of removing my fibroids, keeping my uterus in place, and Im healthy, running around Central Park, and preparing for my second baby. The day after my surgery, he said to me,
“ Marie, you can have another baby!"
It was a major surgery that left me hospitalized for two days, and Im still recovering, but Im not a young mom anymore, and having a second baby might be difficult, but Ill do my best. Just like he helped me the best he could.
Oh, I was billed the most expensive Columbia University Hospital bill of over 100,000 dollars, and I had to pay a lot of hospital bills with my insurance, but I didnt regret the money at all.
Im really satisfied.
Thank you, thank you, thank you. my dear Dr. Arnold.
I will always be grateful to you for the rest of my life.
Sending you my sincere love, respect and the most delicious coffee.
You make me a better person.
5 /5
Lisa Due to train schedules, we arrived for a scheduled medical scan an hour early, expecting to have to wait around awhile. They called us in for the scan almost immediately, and every single employee we interacted with - from the security guard to the radiology desk folks to the radiology techs - was incredibly helpful and kind. This was our first time visiting this location, and I was initially a little concerned reading some of the other reviews. But our experience was top notch and we would return for future tests without hesitation.
5 /5
Paige Scrofani I had an extremely disappointing experience with Dr. Tolani’s office that has compelled me to leave this review. My appointment with the MFM doctor earlier in the day ran late, which caused me to run behind schedule for my cardiology appointment. I immediately called the switchboard, who informed me they had spoken to the office staff and assured me it would be okay to arrive as long as I was there within 30 minutes. Given that I have fibromyalgia, commuting is already a painful and difficult experience for me, so I made every effort to get there as quickly as possible.
When I arrived at 4:57 PM for my 4:30 appointment, I checked in at the front desk. The receptionist initially indicated that she didn’t think the doctor would see me but said she would check with the office staff. Before that happened, another front desk staff member came out and laughed when she heard I was there for a 4:30 appointment. She condescendingly remarked, “It’s 5 PM,” and when I explained I had called ahead, she dismissively replied, “Well, you didn’t talk to me.” Despite my visibly emotional state and explaining the situation, she refused to even ask the doctor if they would see me.
I was then told I would need to reschedule, and the next available appointment wasn’t until January 23 — a wait I find entirely unacceptable, especially given that I scheduled this appointment back in August. To add insult to injury, this front desk staff member flippantly remarked that waiting until January “wasn’t really that long.”
The lack of compassion, communication, and basic courtesy from this office is appalling. Not only did I leave without being seen, but I am now dealing with additional physical pain from the commute, all for nothing. I was treated with zero empathy and blatant rudeness while I was literally crying at the front desk.
I will not be returning to Dr. Tolani or anyone in her practice due to this experience, and I strongly urge others to think twice before seeking care here. No patient deserves to be treated with such a lack of dignity and respect, especially when dealing with complex medical issues.
1 /5