The Best 19 highly rated medical facilities near Rochester, NY (Page 2)

mrperrysgolfwhore WOW! This place was AWESOME when I was admitted! They gave me this ice pick in my eye and the procedure lasted only around 10 minutes! Really loved the electroshock therapy and the cold baths and hot baths! Very homey place. If I could give this place 10 stars I would. Really helpful in my recovery from speaking a little too loudly! My exs uncles husbands mom put me in here because I disagreed with her once, and I have never been the same. Friends say Im really quiet now and always seem to be somewhere else mentally, probably an effect of the funny ice pick. Thanks for taking me in as a patient here!

angelique shorey my autistic brother has suffered, and been ovely drugged by these people.we need help to get him home.lawyers if they say he compdent they can do nothing.he not he is sweet kind and cant understand they are experimenting drug wise on him. they are useless go to catholic family center if u need help grade a place that truly cares. I would like to add to this. My is at DePaul Conerstone which is in the hospital but not affiliated with its actually care center for the elderly and sick. I never heard or seen anything questionable about the hosiptal. DePaul Cornstone is a separate enity. They are located through out Rochester and suppository take care of our mentally ill. Truly I think their soul purpose is to keep them there. My autistic brother has a beautiful home that was bought for him in summerville irondiquet ny. Sorry if I confused any one.

Niki Ertl I wasn’t sure if I needed to be admitted but they insisted I was crazy and would benefit from treatment at their facility. I found the cold water dunk tanks very therapeutic. The shock therapy was also very helpful. Thanks RPC!

Leah Kazmierski I had an amazing experience here. The doctors really listened and got me on the right meds. I have since gotten a car and a house and my kids are moving back in with me. I am sad to hear that they are closing Mental Health floors and transitioning to only forensics. Thank you ALL for playing your part in an amazing MIRACLE in my family.

paul siciliano Had 8:50 A.M. Dr. appointed 2/19 cancelled by Reidman Health Ctr pediactrics at 6:50 A.M 2/19. They left voicemail while I was asleep. In the whole health care facility no one could replace the nurse practitioner who blew sick on the cold winter morning. I made the trip without looking at my phone. 2hrs notice to cancel an appointment is a failure on their part

Lencaleena I have had the worse experience of my life here. The doctors gaslight you, they tell you everything is somatic when even though after a year and a half I was found to have severe hashimotos, they still are telling my all my fatigue and hashimotos thyroiditis symptoms are somatic. They lie about what you and they say during appointments when they put it in the after summary notes. I decided I had enough and recorded my appointments, upon presenting this, they just shut me out, and want me to go to a new PCP. They are rude and complete liars. They have severe anchor/confirmation bias. Im at the point of filing malpractice lawsuit for what they have done. AVOID THIS PLACE AT ALL COST, TRUST ME. They hate their patients as well. Edit: Dr naum Neem avoid him specifically, he is a horrible Doctor doesnt care if he sends you into a crisis by what he says to you or or his lies that affect your entire healthcare.

Cassie Powchowicz Andrea Estes is an amazing person who actually spends time with you and cares about your wellbeing. she spends time with you and makes sure all your needs and concerns are met and taken care of. After having previous bad experiences here, she makes up for everything and makes the experience a good one

Dylan Nicholas Scam artists! Beware of going here, this is somehow considered a hospital so they can price gouge and not tell you the price before hand even if you ask! I paid 8x what I could have gotten done out of network. I will never use this facility again.

ShaNaye Shakir-Muhammad This review is of the PA (Becky Thomas) that I seen yesterday. This was an transfer/establish care visit. The reason I seen the PA first was because Dr. Stuber wasnt available until January for new patients. Check-in went great, the receptionist was kind and friendly. The wait time to be called in was only 3-5 minutes. The nurse was great as well she listened and was nice and comforting. I waited about 5 minutes before the PA, Becky came in. She came in with an attitude and was rushing. She told me that they were 45 minutes behind. She asked me questions about my health and other things but she never physically examined me! I have a wound that needed to be looked at she refused to put on gloves to examine it, I had to remove the bandage myself to show her it. When I got home I checked the notes she had written about my visit. Not only were they wildly inaccurate, she made up answers to questions she never asked me!

Jennie Barchet Extremely disappointed in this place. My husband is a patient of Dr. Stubors and has said wonderful things. I had an appointment this morning with Becky because I believe I have a UTI . The appointment was originally for Tuesday but it was booked incorrectly so they changed it to today. I just received a phone call saying they have to cancel it because I am not s patient and their advice was to go to Urgent Care. I could have done that earlier and probably be feelinguch better. What gross incompetence!!

Deborah Galloway I have brought my husband and myself to this office several times over the past 3 years. We have always gotten in and out within 1-1 1/2 hours. They are clean and thorough. The staff is always so helpful and courteous. I have never been turned away because of my insurance. I wish this was my permanent Drs office.

Luanna Marcelletti Hands down the WORST doctors office. Do yourself a favor & find somewhere else. Every month, without fail, a prescription ive been on for the past 30 yrs doesnt get refilled on the script due date. I have to call 5-6 days ahead of time, continue to call & follow up, the script still doesnt get refilled & finally 4-5 days AFTER ive been out of it....then, then they go ahead and refill it. They hold your meds hostage. What kind of doctors office does that? They dont keep you up to date on when your 3 month med check is until your completely out of your meds and then expect you to drop everything your doing & come in. Theres no one else in office who can fill your scripts. Its just an absolute mess. If you have a serious illness or take a medication you need on a monthly basis....DO NOT, I REPEAT, DO NOT CHOOSE THIS OFFICE. They dont even answer their phones, you have to go through an automated prompt check-in with someone off site. This place is a joke.

Arlene Schurkus I am so thankful for EVERYONE here! Dr. Gillotti is the best Doctor I’ve ever had! She really cares about her patients and taylors her care to the person in front of her. The Nurses all the way down to the Office staff. Absolutely fantastic! I make an appointment and NEVER have to wait more than 5-15 minutes to be seen. And I drive all the way from the city to Greece so that in itself has to say enough! Thanks for everything you do for us!

alicia marie The Rehab therapists are the only reason this is getting any stars. Most of the nurses are careless and don’t want to work. They are short staffed. Lights will go off for hours. The food is disgusting. Things will ONLY get done if you have a STRONG advocate. Other wise u are left to rot.

David Kaiser We were very happy with my fathers experience on Faith 5 for the several months that he was there for rehab following a stroke. The speech, OT and PT therapists did a great job working with him and he was markedly better upon his departure than when he arrived. He had a goal of attending Thanksgiving dinner with the family and the therapists even did a "dry run" with him helping him get into and out of a vehicle for practice and calling me to let me know how to best assist him on Thanksgiving day. The day went perfectly. The facility is fascinating and clean, my father liked the food and the staff were helpful and pleasant to work with. Would not hesitate to place a loved one there in the future should the need arise. Thank you to all MCH workers who worked with my dad!

Carmen Stephens Our Son, who was TBI was there years ago for Rehab. This was given in the best possible way. All that could be done was done in a very caring way by all who helped Scott. I only wish he couldve stayed on, but circumstances didnt allow for this at the time. But, Ive never forgotten the experience, nor all that was done for him. If I reach the point of needing Skilled Nursing, I hope it will be possible to go there. I cant give a better recommendation. VCS

Sam Pretty toxic environment for both employees and residents. There is always understaff on some units and overstaff on others. Staffs who work best in their respective unit gets move around so they always attend to residents they are not familiar with hence destroying any rapport. Residents gets treated poorly because of understaff or new staffs. Meals are often delivered late. They don’t care about what the residents like to eat so they will continue to send the same food residents Refused to eat and lots and lots of foods are being wasted daily. Some of the nurses have some of the worst attitudes towards residents and visitors. Good things are they are actively trying engage the residents through different seasonal events. Some staffs tend to have better attitude than others. The building itself is somewhat well renovated.

Alex Dimmick Let me start off by saying they have a heavy lawsuit coming. To sum it up short and simple. They neglected my grandfather while he was in their care. They didn’t remove staples from his surgery that were suppose to be out 2 weeks after surgery. They didn’t check on him accordingly therefor he broke his hip there and was sent to the hospital to get surgery BECAUSE of them. Then went on to not remove the staples. He was left alone all of Christmas Day besides food being brought in. He was miserable and hated it. And pure signs of neglected care. Use caution when using this place. Sure you’ll see them on the news soon!

Cindy Haynes This is regarding URMC Billing Dept. only--NOT the medical care. After filing a billing harassment complaint with the Integrity/Compliance Office, the matter was taken care of very quickly. As instructed, I will NOW forward all future bills to--Patient Relations rather than the Billing Dept. It amazes me that one has to file a formal complaint to get URMC Billers to do their job. After filing the complaint, the very next day URMC billers submitted my bill to the CORRECT insurance address that I and BCBS had given them (MANY times in the past) and the bill was paid immediately. The day I contacted the Office of Integrity/Compliance, I actually received a THIRD bill during a 7-day period. This unscrupulous behavior is particularly bothersome as we pay over $1000/month for our insurance. URMC needs to change billing companies now or these people need further education. Im seriously wondering where you get these people. I would like to be paid for all the time I spend trying to school these people on how to do their jobs. They are unable to follow ONE simple instruction--send the bill to the correct address which I provide them with. I do not have time for this nonsense--Im a caretaker 6 days a week. I deal with Rochester Regional, a Dental Practice, and Lattimore Physical Therapy. How is it that they can get it right every time?! No reply is necessary. Please dont try to come up with any excuses. There is no way to spin this. I give them the correct address and they just cant be bothered. This has been going on for years. There is nothing more to say on this subject other than get rid of these uneducated, lazy (maybe illiterate?) billers.

Jennifer Hall Their doctors and medical care are fantastic. Their billing department is horrible. I have never had such a difficult time in my life with a person who is seemingly deliberately trying to make things go wrong. This is new. This person is using whatever influence she can to make it impossible for me to fix the problem.

Emily Staley My husband was transferred here. Everyone was very kind. We got here, after driving 3.5 hours for specialty care, he was seen, prepped for surgery and in the OR within 2 hours. Ill admit being in an ER with all the beds in the hall was a little uncomfortable and I can see how, if its super busy, things can get bad for people waiting but our experience was positive. Well see how it goes since he is going to be here at least 3-5 days (maybe longer) but so far Im pleasantly surprised.

John Gonzalez I gave one star cause I couldnt put none . This company , medical facilities, practice and all encompassing affiliation with U of R are absolutely horrendous. From the primary care to the endocrinologist are absolutely unprofessional, disrespectful and have no regard for what ever you may be going through . They have refused to see me because of vaccination status , they’ve changed my appointment time with out my acknowledgement and flat out have denied me care . If there was another way I can report this entity to a higher up I would . So if you have a choice stay the hell away from these corrupt P.O.S

Христина Супрунюк All door are just locked in the middle of the day, staff just informing that they have no access to open and do not help with anything

Dianne Kandt Nearly bled to death during routine surgery. Woke up paralyzed by meds in SICU where they saved me with mass transfusion protocol.

John Bindhammer Great staff, wonderful service. I am 76 and this is by far the best hospital experience ever. (I have been in a lot of hospitals)

Ben Green I can’t thank the staff enough for their incredible care during my stay after a severe asthma attack. From the moment I was admitted, they kept me well-informed about my treatment, ensuring I always knew what was happening. They went above and beyond to keep me comfortable, checking in regularly and addressing any concerns I had. And let’s not forget the quick snack deliveries—they were lifesavers! The kindness, professionalism, and efficiency of the entire team truly made a stressful experience much easier to handle. Thank you all!

Gissel Delmonte The worst experience l have ever!! From moment l arrived, the people in front treated me badly, l felt discriminated against. There was no one waiting and after almost an hour, l had to stop to ask when they were going to call me, the gentleman answered me in an unfriendly way that they already knew I asked for a sheet because I was dring of chills , when they brought it to me he just put in on my lap and left. When “the supposed doctor “ came, he asked me why I had come , he didn’t even let me finish explaining and he just took off his gloves and left. They only gave me Tylenol & ondasetron for nausea and EKG, which after doing it , they didn’t take off the patches . They told me they were going to give me abvil and after almost and hour , I had when everyone was making jokes at the counter , l asked for water , and they never gave it to me. Then came the worst person who treated me ! I don’t even know they have him working there because he’s so unfriendly and he just told me that they weren’t going to do anything else to me and that he didn’t know where my symptoms came from! I told him that I was leaving and turned his back on my. And just told him terrible service! I would never go back to this emergency room , and much less recommend it!!!

Jan Marcoccia I just left the ER here. I had no way out due to the doors being locked because it was very late. The receptionists were laughing at me because I needed help to get out of the building. They both were very disrespectful; because Im a senior.

Daniel James I only went to the Dentistry part of the hospital here. It was easy to find the right entrance with plenty of signs telling you where you need to go to find the Dentistry Department section of the hospital. It was well organized, clean, and comfortable inside of the dental section of offices.

L.C.A. Prod. I saw Bryan Gargano, MD and he was Very unprofessional, I have been dealing with sciatica pain along time. And he took it like it was nothing. After I have my surgery in a month. I will be having a medical malpractice against Clifton Springs. After my recovery.

Erik Nielsen Ive read some negative reviews, and it makes me wonder if Ive had a completely different experience than others. I was admitted in December for pneumonia, and ended up being there for 3 days. During my time there, I was completely blown away at the professionalism, compassion, and incredible care I received there. Everyone from the ER staff, to my own health care team, to xray techs and transportation, EVERYONE was unbelievably wonderful! My assigned doctor and health care team were amazing, always kept me informed, and were friendly, and just amazing people!! I will admit,.. I am NOT a fan of modern medicine, and not all hospitals in the Rochester area are created equal,.... but in my opinion, Unity Hospital is one of the best! Clean, friendly, and very good at what they do! Thank you for restoring my health!

allison pfeifer When finally moved from one part to another part of emergency I wasnt even checked in on for 5 hours and then I had to ask to see a nurse. I wasnt even in a room. In the hallway for two days. Rude nurses ,No compassion, clicky and more interested in sitting off to the side and just chat. I could keep going on the stuff I witnessed while there but patience advocacy doesnt seem to care.

Maria Hardin Where do I begin? Most of the 2600 unit is nice but a few of my moms nursing assistants were extremely rude and made it known they hate their job just based on their attitude. The nurses were nice and my moms physical therapist too. One of the nights I called to check on my mom, the girl at the desk said they were very busy, changing shifts and would have someone check on her later. I explained that I had called an hour prior and no answer had been given to her welfare. I told the front desk to transfer me to her nurse and she told me not to be snippy. Unbelievable!! Also when I would arrive in the morning her room still was filthy. Does anyone clean? Trash still not emptied in bathroom, trash on floor and dirty bed linens thrown on chair. Oh ya, the urine from her drywick had been poured into the toilet but not flushed. Also, if your a patient like my mother, not able to walk as far to the bathroom you have 2 choices. Bed pan which is extremely uncomfortable or portable toilet. Good luck finding one those. Seriously, its 2024 and this is a hospital. To hear all the staff say they dont have many at all and they are hard to find. This is ridiculous! Same thing with depends!! Wow, this hospital needs major help!!

G .T. I just got home from a total knee replacement from the surgery wing at Unity. 12 hrs. from arrival to departure. The care and attentiveness from every person I encountered was kind and warm as if they were close friends. I am very grateful to them and there were at least twelve patients recovering from joint surgery too so it is a demanding environment for the folks that work there. This is my experience and I will schedule my left knee replacement in the near future. Heart felt thanks to my Surgeon Dr. Jonathan Gabel and all of the staff that cared for me. A special thank you to nurse Becky in the orthapedic surgical unit.

Jewels 12 I came to the ER on Tuesday, February 25, 2025 and I must say I was by far impressed by a particular staff by the name of Sydney. She went above and beyond and did a bit of everything. Her skills and ability to multitask while she cared for over 10 patients by herself. Thank you

Arwan Ahmed Don’t know why they have phone line in there they never answered i when few times there people kept calling them and they on chairs doing nothing and when it come to your medicine make sure they send it before you leave or they keep you going back in forth to them

Bettye Hooks Awesome place. All in one stop shop. China has the best customer service!!!!

D W Terrible receptionist she drops the call on purpose after waiting on hold for a hour. They dont call back and eventually let u wait on hold until the after hour answering service picks up ..and she sounds so disinterested in her job. Clearly everyone has experienced the same thing with this individual its not a good look for the company. Help cant be that hard to find.

Aly Savich Some of the Drs are great but the receptionists suck. I can call and be on hold for almost an hour as the first caller in queue before getting hung up. I leave messages in the app with no reply. I get marked as a no show because I cant cancel an appt but no one ever answers or calls back so I can explain. They schedule the appt for you at the end of your visit and bring it in with a piece of paper without my input on days or times and as someone with 5 or more appts a week this just doesnt work for me. It seems the nurses are overworked doing what the receptionist should be doing.

My Sischo Wait time was long but everyone was very kind and I had come in for an emergency - severe tooth pain - and the doctor already had several other scheduled patients. She took a moment away from one of them to talk to me quickly and let me know as thoroughly as possible what she thought was going on, prescribe me pain medicine, let me know what else would help and write me a quick referral to get teeth extracted at Strong. She was very kind and made sure I understood the steps before leaving!

Edie Achenbach Dr. Wojciechowski excels in his profession. He also has a gentle demeanor which takes the stress out of going to the doctors for me. I went to his practice a handful of years ago and the office staff as well as his nurse were not pleasant which was a huge turn off for me. This visit was very pleasant. Everyone was very professional and friendly. I’m glad I went back.

Lisa Hughes I’ve had a great experience with the 2 dr’s my family has seen. Dr. Holm most recently for my daughter and I’ve seen Dr. W for years… 5 stars for both of them. The office staff has been beyond rude lacking any customer service skills and plan to drop the practice after my daughter finishes up with current treatment. Do not start with this office new.

JDHallowell I have gone to this establishment for years. They are great and the doctors are professional. They help with prescriptions whenever I need it. I only didnt give it five stars because there can be long wait times for scheduling appointments.

Trisha P I brought my daughter there after going to multiple doctors for ringworm on her head. I could not get any solutions and nothing was helping. This was the only dermatologist within 2 hours that would see her in a timely manner. I was nervous because of the bad reviews but....I have to say, Dr Psaila was AMAZING! She was nice, she was right to the point and I appreciate that. She was kind and engaged with my 4 year old. She didnt beat around the bush. We had to have multiple visits and one time I accidentally showed up to the wrong doctors office. When I got to the correct office 15 minutes late, they still saw me! If I ever have an issue in the future I will definitely go back to her. My daughter has had to go to many doctors in her short life so naturally shes apprehensive. She was not scared at all with Dr. Psaila. Thank you for doing a great job with my child!

Tracy Supernault The doctor that my daughter saw Susan H. Psaila, was rude, short and very rushed. In my opinion she should not be practicing with that kind of bed side manner especially with a child. Nothing was explained to us, only towards her assistant, it was almost like we werent in the room and then she left the room without saying anything. I did not reschedule a follow up because of this.

Victoria S I waited about 15 minutes before being seen by Jamie and then by Jessica Urso. Both were attentive and listened carefully. I was also given different options which I appreciate. The only unpleasant person I encountered was the security man at the front door who asked me if I was here for urgent care. I told him yes. He got really loud and asked me again and I said yes. He then opened the plastic door to hear me and I said yes for the 3rd time. He looked so annoyed and bothered. Im coming because I dont feel good not to be treated like crap.Have some compassion/empathy training for him asap.

Regine Gayden The doctors are always constantly rushing you and stating that they can’t and won’t do a test if they feel like you don’t need it, also the techs and nurses are always very rude and pushy as well. Hopefully they hire some folks that actually come to work and want to help.

Johnte Shepherd Always fast in professional service In-N-Out under an hour

Tom McNeil Ive been going here for the last 10 years (sometimes with a couple years in-between visits) and continue to be impressed with how well this place functions. The receptionists are hands down the best in the business, and as a patients first point of contact this makes a huge difference. Not only are they well trained on the software they use (Epic) but they are incredibly thoughtful and motivated to help out which goes a long way when you feel like poop. Ive seen a few of the doctors over the years (and Mr. Terp) and have always been impressed. Most recently Dr. Tarantino provided me with fantastic service at extracting some wax from my ear and diagnosing me with the flu. I cannot praise this place enough, they are the gold standard.

Brian Krall Trying to be a patient here is useless. Heres how it went for me: Made an appointment to become a new patient there. Had to wait several weeks to be seen. In that time I was suffering from chronic pain. I called to ask if I could come in and be seen for a more immediate appointment for my acute pain, as this is what every other Doctors office has always done for me. They said no and told me to go to a hospital. So I waited for my appointment to arrive. When I arrived I got dropped off by medical transport, only to find that they were making patients wait outside of the building. I had to stand there suffering surmounting pain as there was no where to sit. Eventually I got called in, and was able to see an unfriendly nurse, and then after a long wait I finally saw my new Doctor. The new Doctor quickly told me that she was actually not accepting new patients, and she would see me that day but that I should go back to my old doctor (who I couldnt go back to). She rushed through my visit haphazardly speaking to me for just long enough to get her paid by insurance and then left the room without doing so much as giving me a routine checkup. And hence why I say that there is no point trying to be a patient here.

Madison Dobbertin Was seen here for a work physical that took over 3 hours. Dr. Torrintino came in and did the most in depth physical I ever had. Stated “wow you have a lot of problems”. Would not clear me for work because of migraines that I have had for almost 10 years now that are stress related. Told me “when you get a real job it’ll be an issue.” I work for RRH like he does so I’m not sure why I don’t have a “real job”. Also have an injury that is not work related that he would not clear me for. Messed with the injury and ended up causing more pain and I ended up being seen because of the pain he put me in from messing with a healing muscle tear. I would not recommend Dr. Torrintino. He is un professional and doesn’t care about the actual reason for visit

Diane Eggert Hayes I have gone to this practice for many years. I have always been able to get in to be seen for an urgent visit, and I always saw my own primary physician for regularly scheduled office visits. This has been an excellent practice! Two physicians from this practice retired July 2020, another physician from this practice is retiring at the end of March 2021, and the two other physicians are leaving for hospital positions. Sadly, White Pines Medical Group is closing at the end of March 2021.

Autumn H Horrible doctors. Clerical staff has no idea what theyre doing. At an appointment, I had one of the doctors tell me, to my face... "youre not really in as much pain as you say youre in". My mother was also with me and can attest to that simply disgusting comment. I have chronic pain due to an injury and I keep attempting to express how much pain I am in and THAT was the response I received. I was completely dismissed. Now, the OTHER doctor also dismisses my concerns about my pain levels. These "doctors" are general medicine and not specialists in any way, shape or form. My concerns are always shut down, and I am never heard. Pain is subjective, but as a doctor, you should be LISTENING to your patients. Just appalling. Unprofessional and unethical. Worst doctors I have ever had to see in my life, and I have been to MANY.

Zeta Rose Same day appointments are convenient for me. As long as you call the office as soon as they open, they should be able to get you an appointment for the same day. The waiting room is nice and clean, and the staff are very friendly with a good and safe environment. (The security guard makes me feel extra protected haha) It can be hard to find the building, but dont be afraid to call and ask like I did, they are very helpful!

Kitty Estes I woke up 6am to get their same day appointment I called the second the clock turned 8am to get an appointment and the lady transferred me to the er nurse instead of making the appointment and now I cannot get through the words angry dont even begin to cover it. Additionally I would like to add the doctors here are unknowledgeable often suggesting the most obscure diagnosis which turns out to be false.

Kayla Keith I decided to change doctor from Highland Hospital to Rochester Regional: Unity Family Medicine after 2 years. I was a bit concerned due to the bad reviews Ive seen. But thankfully the process was smooth but different than other doctors offices from URMC. They requires new patients to call at exactly 10 am and they will let you know if they have an opening or not - that is when they can take down your information that same day. I called twice and they had no openings until finally last Friday. I arrived - the front desk (receiptionist) was super friendly and very helpful since I was hard of hearing. I met my new doctor and I felt at ease with Dr. Jolin and explained my situation to address some health concerns.

diamond eyez The doctors are horrible. I would not recommend you or your family going here. I had a birth control implant that I had to beg to have them take out of me bc of the side effects and they insisted to keep it inside of me but I demanded to have it taken out. The doctor said it would be quick and fast but the doctor spent a good 20 minutes digging around in my arm...making it extremely bruised & still sore a YEAR after. Not going back. Secretary ladies on the other hand are wonderful and know how to do their job right.

Ivan Maldonado I called 3 separate times to schedule an appointment. The first time they told me I need to call back the day before I am going to come in. Fine. I did, and then they told me to call the day of. I called this morning around 8:25 and they told me they open at 8:30 to call back then. I do, and now the line has been busy for an hour. Worst staff Ive dealt with and I havent even actually stepped foot in the building. Its obvious that no one cares over there.

Ranveer Singh They are one of the worst hospitals. The air quality was horrible. The cleaning staff hardly did their job, they only sweeped a small area of the room and then left. They didn’t even change the garbage. The main reason we went there was because it was the only hospital with a room, I wonder why. My great grandpa was really sick and needed a lot of help. The people discharged him at the 3rd day. I am writing the about 1 1/2 hour after he passed away, he was discharged yesterday. They said he was feeling weak and needed to rest and eat. That is what we did and he passed away on the 8th. I DEFINITELY do not recommend this hospital. If you want the best out of the best and they take care of every single thing, go to Unity hospital.

Barbara Gutierrez Morales Absolutely the worst neurologist Ive ever seen in my life, staff and nurses are just as bad. My old neurologist is from the university of Washington, he was my Dr for 15 yrs , Dr Holmes and his staff including his nurses care and they put this clinic to shame. I will be getting a referral to another neurologist today. Stay clear away from here especially if you are low on your medications they wont send any refills, I called twice and even walked into the clinic and nothing and I have grandma seizures.

Jenna Goodman My son has epilepsy and autism and went here for a follow up EEG to see if he can stop his medication. The staff were nice at first but very soon became irritated and frustrated with my son because he doesnt understand direction. They would loudly groan and sigh out of frustration and even cut his EEG short because they were irritated. Every time my son would be close to falling asleep, they would turn on the bright computer screen even after he asked for the "light off" to go to sleep. Then, just as my son was finally falling asleep, the man stood up and loudly announced "were done". They had 0 compassion or understanding to the fact that my son is disabled. I hope i never have to take him there again. I cried in my car because of how awful the experience was.

Cody G Was told i was going to get a call back to confirm prescription was going to be set up after making an appointment before the HOLIDAY WEEKEND! Never got a call back and had to fight with on call service. Horrible place. Will be finding a new neurologist very soon probably before my early December appointment.

Katie Bianchi If I could give zero stars I would. Didn’t even make it to the appointment, just tried to make one and the flamboyant guy on the phone kept talking over me and then hung up. Ridiculous and unprofessional. I will not return to RGH for anything. Unbelievable.

Mieisha Grant Sandra Coleman is wonderful as long as shes there my son will continue to go there...

Leidyxe UwU Sent us to the 3rd floor just to wait 20minutes for nobody to attend us

Luis Ya Boi (luis04) Good service was very helpful

JON MCLEAN RRH treats patients like there is no other place to go for care. Im sick of being treated like a sack of meat. Today they cancelled a precription for migraine medicine I have had for years, and they didnt even bother to tell me. RRH, you are not the only show in town!

Nancy Napoli I went for a hearing test at the Irondequoit office. The staff was super friendly. The audiologist was very good at explaining the results of my test and so personable.

haf alg The worst General Hospital in United States if you want to die they will take care of you

Desiree Smith Sad if this is the type of Persons whom are in charge of the healthcare of a community of diverse persons.

New York Barbie The nurses always ask intrusive questions about my children every visit and ask if they have different fathers and where they are during my appointments as if they’ve been adopted or something. I do not want to come back to such a prejudice place. They won’t give me prenatal treatment at four months pregnant but contact the social worker for no reason to harass me rather than an ultrasound or any care.

Linda Sullivan Dr Bostock was patient and caring.

Ronna Anne Long They never informed me that my doctor left months ago. Was given two separate diagnosis for the same problem. Very uncomfortable during the exam while the assistant just stood there observing everything. Their website is not updated listing doctors that are no longer with them. Worst medical practice Ive ever been to.

Chyanne elaine Im not very thrilled with the "care" Ive had here at strong. Ive been here since Thursday morning due to bleeding while pregnant. The nurses are great, well some. But the doctors are a joke. Im hardly told the same thing twice and Im supposed to trust this entire unit with my care? My IV hasnt been flushed in 15 hours. Im 28 weeks and leaving against medical advice because I dont feel comfortable here. Its not good for my mental health and its causing unnecessary stress. I wouldnt recommend going here. Find some place else.

Julie C My comments are strictly on the emergency room. Bottom line: dont go there unless you are bleeding from the head, have a heart attack, or stroke. I went for breathing issues for pneumonia, and was in the emergency room for 24 hours. The bathrooms were disgusting - not cleaned, missing supplies. Food was scarce, supplies were running thin, and there were actually no pillows for patients to use to try to sleep. Staff in the Apocolypse Tent next to the ER ignored my call button for an hour before I finally flagged someone down. While I did get the treatment I needed, I did not feel safe as an immune compromised patient. Do not go here unless its an absolute dire life threatening emergency. Call your primary care dr, leave messages with after hours/on call, or go to urgent care if its open.

Randy Todd My 2 month old grandson got sent to the ER from his primary care doctor to see a specialist on call. He is having issues with his airway clogging and stopped breathing. He had two episodes in the ER where the mother had to administer first aide while the staff was too preoccupied and just watched. No specialist have come to see him and they are planning on sending him home without any help or information. Very disappointed with this hospital especially pertaining to a child.

Nora Kremer My husband (in his 50s) has been getting top care from the cancer center for the past 4 years. Also my mother in law (70s) is getting phenomenal care from the liver team. As for the Emergency Department, they do the best they can but be persistent for service and never go to ANY Emergency room without an advocate of some sort (friend, family or if you have to, pay someone to be there with you). The advocate should stay with you until you are are either released or admitted. This helps everyone, including the Emergency Care team. Continuing to pray for all first responders.

Michael Wilson I went to the ER because I was having breathing issues and had tested positive for COVID-19, like we had been told about for 2 years. "Go to the hospital if you are having breathing issues" The hospitals treatment was the worst medical treatment Ive had in my entire life. After arriving and explaining my problems, they kicked my spouse out of the waiting room, and made me wait alone for over 6 hours before anybody finally saw me. When I was put in their parking lot tent that they were using for storing sick people like me, there were no tests done, not even a covid test to confirm my at home test. I had to ask for a paxlovid prescription. I was then swept away within 2 minutes of getting to the tent and told thats all they were going to do for me, and there was no mention of any sort of billing. Over a month later, I get a bill for $666 ($403 after insurance) for "Hospital Charges" and two weeks later I get another bill for $450 ($316 after insurance) for "Provider Charges"!!!!!! Strong Memorial Hospital was going to charge me over $1,100 after making me wait for over 6 hours with breathing problems, and I was given no treatment of any kind. This is absolutely criminal. The American healthcare system is a complete scam and a sick sick joke that is killing people every day. Strong Memorial Hospital and any other perpetuating this horrible cycle should be shut down and the workers should be ashamed of themselves. I will never be going to the hospital again if I am not on the verge of death. What a great system we have. Land of the free!!!! Free to go bankrupt or die.

Nora Dodge Would give this godforsaken place 0 stars if I could. One doctor tried to push a medication on me 4 times throughout my visit after I sternly told her no. Then proceeded to google my symptoms while I was sitting in the room with her. A week later, I called the office to get 2 scripts refilled, which didnt get approved for 3 days with 0 updates. Went to the pharmacy, they said only 1 was called in. I called the office, again, and explained my problem, to which they responded "idk, try again". Two more days go by, I get a call from the office saying the second script is ready, I go to pick it up, and they sent it to the wrong location, a pharmacy I havent had anything sent to in 5 years. They say their office is open until 5, but they stop answering phones at 4, when the average person gets out of work and actually has the time to call. Freaking ridiculous.

Alema Hidic I’m a new patient and Rosa is a great doctor, I highly recommend her, she listened to all my concerns. Security guard, Clarence helped ease my nerves since I’m scared of getting blood work. Medical assistant and front desk people were nice, phlebotomist lady is very good at what she does, thank you all for your patience.

Lynn Michele “Shelli” I love my Dr and many of the drs inbetween but please please please I have complained about that receptionist the young one the newer one “M” first initial and her treatment of patients is pathetically sorry and in no way shape or form meant for her being in a profession a position she not only clearly can’t CAN NOT do but for a decade been treated amazing here! and really my whole life never being talked to by what’s supposed to be someone kind empathetic and compassionate at my most vulnerable times and even good times who treats me every time like I’m a piece of garbage . I let little get to me I am soooo easy going and empathetic I can feel the energy off of responses tone of voice and understand . Miss m I’m filling a formal complaint as this is the last time I have been nothing but kind to you and interrupted before I can answer you and why are you even asking me that? And then acting like I’m slow and in the wrong and schedule errors don’t happen everywhere all the time.. my or your fault that’s not ok what she does is not ok how she treats me is not ok and you need a new job being in communication in person on phone any way shape or form is NOT MEANT FOR YOU. You have not even one positive trait I can say . I’m sorry I never post negativity I never post on my life or have never rated after asked but I just hung up with you left totally disgusted by your actions shame shame f-ing shame on you

Faith Ruckdeschel I recently got out of the hospital and saw Dr Charles a few days ago, I asked him for the supplies I need to change my leg wound bandages and I gave him the list, he typed it out and told me to send him a pic of the things I need. I thought I was getting a script, but the nurse came in and said 1 was sent to my pharmacy(they were out of stock)but he was waiting for the pic of the item I also needed so he can send it together. I hurried and sent it but Ive spent the last 3 days calling for SOMEONE to fill out the script so I can pick it up from somewhere, and they keep trying to get my supplies from Rite Aid instead of a medical supply store. One person sent a script to the hospital I was at but they cant do it, and she canceled my order at the pharmacy so, now I cant even get that! I called again, the man said nobody worked on a new script(someone lied and told me they were working on it earlier) and my Dr said he ordered my stuff.....WHERE IS IT, because they wont even tell me that??? The last person I talked to said they should know what can be filled at a MSS or at a pharmacy? I was given just enough supplies until I saw my Dr, and all Ive gotten is incompetent care! Edit: Its July 9th and I came here on the 2nd, they STILL have yet to fax over my wound care script to the medical supply company I gave them. Someone told my daughter that I had a script to pick up at this location yesterday, but I go inside and there was nothing except for 2 secretaries and my doctor looking me in my face and telling me that he would take care of it. Im always respectful but they were looking at me as if I was wrong for trying desperately to get the supplies I REALLY need to continue on with my care? My bandages are supposed to be changed twice a day, but Ive had to cut down to every 2-3 days just to stretch the very few things I had left! Ive looked on MyChart under Medications, and my doctor did Ok them.....but he has yet to fax the script to the place I told them to send it to, and that 4 secretaries have verified where the script should go to? If my wounds(that are starting to turn a greenish hue)get infected, they will be dealing with an attorney and not myself! PLEASE DONT COME HERE, BECAUSE THE PATIENTS ARE NOT LYING ABOUT THE "CARE" THEYVE RECEIVED HERE??? July 17, 2024 Update: I still havent heard anything back from Dr Charles about my wound care supplies script, but its all good in the Hood, because I went to my Wound Care doctor (Tom Chilelli)on the 9th and not only is he an awesome doctor/person, his staff are lovely, and they made sure that I went home with enough supplies to last me, until I received my huge box of the supplies I need for my WC. It only took a week(if u subtract non business days) and that is because of my insurance wanting a signature before paying for the ordered items. Byram, is a wonderful place because as soon as they get their payment my things were sent to my address overnight, and they got here this morning. Its mind boggling to me, how a doctor(thats not even my primary doctor) I only saw once so far, made sure that I was taken care of completely, but my own primary doctor still has yet to respond to me? Also, I just got a survey in the mail about my last recent appt and Ive also written a letter to the gentleman(Richard "Chip" Davis, PhD, EdM)who is the Chief Executive Officer for RRH, and explained about the 1.9 star review, so if he hasnt seen all the other patients complaints hopefully he will take a peek soon? IMO, if ur any kind of Healthcare provider u truly have no business working in that field, if ur patients comfort and all-round care is 2nd to u only caring about a paycheck? Ijs

Katelyn Machnica Completely unacceptable. My pharmacy sent a request to refill a prescription on 1/14. It is now 1/25 and its still not filled. This is a generic, non-controlled substance that I have taken daily for years. I have been calling every day since 1/21. Half the time they dont make a record of me calling, today they couldnt find me in the system so they put me on hold for 10 minutes and then hung up, and Ive gotten the answer, "Gee, not sure why thats not filled yet, Ill send another note" at least 5 times without a single callback. Asked to speak to an office manager and got forwarded to a voicemail and of course, no callback. Im out of a medication that I need to function every day and no one even has the decency to call me back. Ive got an appointment set up with a new PCP, but in the meantime Im about to go down to the office in person to ask someone to help me because I dont know what else to do. Update: they told me I need to come back for an appointment but they cannot schedule in advance. They’re now only taking day-of appointments so I have to call at 8am on a day I’m available and hope that they have appointments. I wasn’t notified about ANY of this. I understand that they’re understaffed and overworked but this is peoples’ health we’re talking about.