Broccolo Automotive - Rochester (NY)

5 /5 Michelle Clarke: recently bought a new-to-me car and brought it to two different shops in Buffalo for a general inspection and maintenance. Both told me everything looked fine. But something didn’t feel right, so I decided to get a third opinion—and I’m so glad I did. My experience with Broccolo was eye opening.. They were incredibly thorough and honest, providing a detailed report with clear explanations, photos, and even videos showing all the issues that had been completely overlooked by the other shops. I was honestly shocked to see just how much was wrong with the car. Instead of trying to sell me on expensive repairs, they gave me straightforward advice and even recommended not putting more money into the vehicle because it just wasn’t worth the investment. That kind of integrity is incredibly rare, and it really gave me peace of mind knowing I could trust their word. If youre looking for a mechanic whos honest, thorough, and truly looking out for your best interest, I can’t recommend Broccolo enough. I will be going back and telling all my friends and family!

5 /5 Theresa Burns: Ive been to Broccolo a few times for various issues with my car and theyve always strived for excellence. When something didnt go right, they made it right and 5 times better. The place has a family feel that you sense just from walking through the doors. 10/10 - will definitely be going back for future car needs and would recommend them to others as well.

5 /5 Donnalee Cleveland: So happy and impressed with Broccolo Automotive. I needed a body repair on my Subaru Crosstrek. From the first phone call to the visit to pick up my car, Jim was patient and kind and his customer service skills were over the top. I was given all my options and would highly recommend this repair shop to anyone who wants to be treated well and have work done professionally and complete. Thank you!!

5 /5 sheryl berry: Hands down the best automotive shop that I have ever been to. The detailed vehicle health inspection report with photos on my vehicle was the best. I have never had any garage be as through as they are. They fixed everything from major to minor that was was wrong. They have great communication and customer service. The price was very affordable. I highly recommend this place. You most definitely will be happy and satisfied with this place all around.

5 /5 Jonathan Holmes: Broccolo is fantastic and sets the bar for automotive service. I have never had a shop take photos of my vehicle and I can tell you that alone is spectacular. But, what makes this better is that it makes auto service more accessible for everyone. The service reps also text, which makes the services Deaf-friendly and friendly for those who can’t be on the phone for whatever reason. Most of all, however, is they do an excellent job on my vehicle and at a reasonable price. I am so glad I took a random chance on them. I highly recommend their business.