2 /5 Jayleen Cruz: While my hair turned out nice, my experience at this salon was disappointing. I felt that clients who didn’t speak fluent Spanish or appear Hispanic were treated differently. As a light-skinned Puerto Rican, I noticed a difference in how the owner/stylist interacted with Spanish-speaking customers—she was much friendlier and more polite to them. She did not know I understood Spanish.
During my service, there was excessive pulling and rough handling while brushing my hair, along with snarky comments throughout the entire service. I was initially quoted $70 upon walking in and showing the length of my hair for a wash and set with a deep condition. (My hair is a little passed my butt and I am 5’4)
While doing my hair, another client walked in for the same service. The stylist gestured toward my hair, rolled her eyes, and asked the client if she was willing to wait. She then commented that if she did rolos on my hair, I would “never get out of here.” Instead of following the proper process for someone with curly hair—putting me under the dryer first to minimize heat damage—she chose a lazy shortcut and blew out my hair while it was soaking wet making the process in fact more work for her..
Midway through, the price suddenly changed, and she told me my hair would no longer be $70. At that point, I could not request to dismiss any further services as she already blew out most of my hair and I had a photoshoot at 4pm.
At the end, she made a rude comment in Spanish about my hair being “like ten heads in one,” which her coworkers laughed at. I paid $95—far more than I’ve ever paid for this service with the same length of hair. Not sure how the priced jumped so much from $70.
Despite the uncomfortable experience, I remained polite, thanked her, and paid, but she barely acknowledged me.
I don’t usually leave negative reviews, but I had read similar complaints before coming here and had hoped for a better experience. Unfortunately, the unprofessionalism and dismissive attitude made it clear I won’t be returning. A stylist should make all clients feel welcomed, not singled out or treated as an inconvenience and if there are certain services you would not like to provide due to hair length, you should not commit to it and midway change your price.
