Gorilla Automotive - Watertown (NY)

5 /5 Mikayla Oleson: I’ve been meaning to write a review for Gorilla Automotive for quite some time. If you’re looking for an honest and trustworthy shop, this is the place to go. As a young woman, that’s clearly not knowledgeable in vehicles I’ve always been taken advantage of, but not here. I believe the wife runs the front desk and her husband is the shop mechanic. I don’t even know their names, but I absolutely adore the both of them. They are so sweet and you can see all of their family pictures hanging up in the shop. Aside from that, when I had continuous problems with my car, the mechanic once walked me through how to file a claim with my dealership, they were giving me the run around and he ensured me I wasn’t crazy. On top of that, the wife always texts you BEFORE they start doing the work needed on your car to ensure you know exactly what is being done and your not blindsided by the $$$ come pick up. All in all, an amazing family business.

5 /5 Meredith George: Gorilla Automotive has exceptional customer service! They always get me in and take care of my vehicle and my families vehicles in a timely fashion. Pat always explains what is wrong with my vehicle in a way I understand. They do a great job and their prices are fair. I trust Pat and Jackie and know they will take care of my automotive needs and make sure my vehicle and my families vehicles are safe for the road. Thank you Pat and Jackie! Gorilla Automotive is the best.

5 /5 Kara Windsor: I am beyond grateful to have found Gorilla Automotive. Family owned company that cares about people first. They went the extra mile for me and my husband while he was deployed and I was out of state to take care of our my husbands Subaru WRX. We were going through a series of bad luck, and being money-gouged from the dealership attempting to get our car repaired, and felt completely helpless until we called Gorilla Automotive. They went in person to the dealership to check out the car, and gave us a quote that was a FRACTION of what we were previously being quoted. From start to finish, we felt taken care of and our minds were able to be at ease. They were able to have the WRX fixed and waiting for him when he came back from deployment, and were so friendly and caring. Thank you for everything you did to help us when we needed it!

5 /5 Kristen B: Just moved from out of state and decided to trust the reviews when my truck started making noises. It turned out to be a quick fix and they really helped me out. Glad to support a family business and 10/10 will continue to take my truck in.

5 /5 Lance von Rinteln: If you’re looking for an honest shop that does great work, then bring your vehicles here. I was able to call them and have the truck worked on and complete within a day. Also, the pricing is unbeatable!! Glad I took my truck to Gorilla Automotive so I can go back to hitting the trails!