Emily Scott I am never one to complain but I am really disappointed with my experience here.
Came in at 1:40 pm (with an appointment) they sat me down and began soaking off my dip. Multiple people came in after me and the staff began working on those parties. By 2:30 pm and no one has come to get started on my nails. I have somewhere to be, so I tell them I need to leave. They charged me $15 for the “soak off” even though the dip wasn’t even full off my nails when I left. I am embarrassed to walk around with my nails like this.
1 /5
Emily Sassard I’ve been getting my nails done here for years now (dip, with gel designs). There are consistently techs here who are able to do complex and fun designs, and are happy to make anything you’re picturing come to be. The front desk staff is also super knowledgeable about what products are available, and are very talented at finding what will best match designs. I anticipate my friend and I will be continuing to come here for years more.
5 /5
Ren Turnie Hao did an amazing job on my dip nails. she is very detailed and my almond shape nails look perfect. Linda did my pedicure and also pays attention to detail. My nails and toes now look wonderful and perfect for my brothers wedding that I am in. I have officially found my new place to get my nails done and will definitely be coming back. Customer service was also wonderful! Thank You! I am looking forward to my next appointment!
5 /5
Julie Thetford They will charge you for “custom shape” even when you ask for basic round or oval. So don’t get your nails filed or shaped if you want to be charged - sarcasm. I mean, when you get your nails done - shaping should be included.
Also, they will charge you for length. The longer they are, the more they charge. Another additional cost that doesn’t not make sense. Their excuse was - it takes more “product” aka nail polish to cover the additional length. That’s not much more product but you can see the trend here they have of scamming every little penny out of you.
They also charge for credit card use. Additional 15% I believe.
Meanwhile, overall their prices are significantly higher than other nail salons. The service is mediocre, and for sitting in Legacy West - one would expect more!
Have fun…. Paying more.
Reply: first, you never confirmed the charges on any of my visits. I live in the area and have visited between 5 to 10 times at least not once were charged as ever confirmed on any of the services even when I just visited for a pedicure. Second, I did not have a custom shape as I had around shape, and did not have an intricate design. I did have a longer link, but you are incorrect stating that other nail salons charge for all of these services. I have never visited a nail salon where they charge for custom shape or longer length because there’s more product. It’s a scam to charge for shape and length to get more money out of your clients, and have the client pay your credit card % fee. The amount of nail salons, studios, spas that I have visited in my lifetime - and none add on for customs shape or length, or additional percentage for using credit card. It was a good effort to sell the lie though.
For those that live in thePlano Area, a moderately priced nail salon named Lavender is really good and they do not add any of these charges.
1 /5
Jennifer Akosa Venetian is great every time! Kaitlyn & Jessica are friendly at the front and reallyyy helpful with recs.
Highly recommend -peaceful ambience and Jennifer & Zen are always great with my nails!!!
5 /5