Audrie Chaney I went to this salon yesterday got a manicure and pedicure. I asked for my nails to be soaked off and she proceeded to use a nail to pry in between the natural nail and the acrylic and pulled it off dry, which began to bleed. I had an okay manicure after that, as well as a pedicure and had no issues. Fast forward to this morning, I wake up almost all of my fingers are red, inflamed, and sore ( I had been burned by the drill around every nail. ) As well as two of my GEL polishes had fallen off my toes, so I go in trying to solve the issue with the shop before resorting to this. I show them the injuries and they proceed to tell me they can take it off and give me $35 (I paid over $140.) I said that my fingers were sore and I did not want them touched and just wanted a refund for the service. He then proceeded to undermine my injuries and refuse to give me a refund. After enough going back and forth they decided to refund $65 out of the $140 i paid. I cant recommend you to anywhere else in Lufkin more. Terrible service and terrible customer service after.
1 /5
Lacie H Came after a long time of not having nails and I got a full set. I let Kimmy choose and she did perfect! I love how fast and pretty these came out! Definitely will be coming back.
5 /5
Dewayna Johnson Mrs. Kimmy is the best! She’s super sweet, and takes her time working with you. All I do is show her a picture of the design or style I want and she makes it come to life! Book her ASAP!
5 /5
Jacquelyn Nash Kimmy did good on my nails. She explained what she was doing as she was doing it. You can tell she cares about what she does. I had powder nail removal, acrylic nail and holographic nail powder (I think that’s what it was). Thanks Kimmy.
5 /5